Complaints and Feedback
HCA considers the lodgment of a complaint as a legitimate means for consumers to have their say on the manner health services are delivered. HCA encourages consumers to use the various complaints processes available to have their concerns, views and grievances addressed by the health service provider. Many people may feel overwhelmed, distressed and confused when the health care delivered has had a negative outcome. At these times they can easily feel lost, alone and…
If you want to give feedback or make a complaint the first step is to talk to your health provider. Letting the provider know of your concerns is often a good way of resolving complaints. It can also help people to maintain a good relationship with their service providers. Service providers want to offer the best service and need to hear of people’s concerns and find ways to improve their service. You can make an…
The office of the South Australian Health and Community Services Complaints Commissioner helps people – service users, carers and service providers – resolve complaints about health and community services, including child protection services, when a direct approach to the service provider is either unreasonable, or has not succeeded covers health and community services in South Australia across the public, private and non-government sectors handles complaints confidentially and impartially monitors and reports complaint trends makes recommendations…
The Australian Health Practitioner Regulation Agency (AHPRA) is the organisation responsible for the implementation of the National Registration and Accreditation Scheme across Australia. AHPRA's operations are governed by the Health Practitioner Regulation National Law Act 2009, as in force in each state and territory, which came into effect on 1 July 2010. This law means that for the first time in Australia, 10 health professions are regulated by nationally consistent legislation. From 1 July 2012,…
The HCSCC has new resources online to help people to understand their rights when seeking access to or using a health or community service; to empower people, their families and advocates to speak up if they have concerns; to service providers to engage with people and their family carers to improve services: Disability services complaints brochure Making complaints about health or community services as a carer Help celebrate the HCSCC Charter Rights These and other…
HCSCC’s latest edition of Buzz highlights that there are people who are more difficult to engage with than others because they face significant barriers to participation. For example, people from culturally and linguistically diverse (CALD) backgrounds may face language barriers and people living in rural and remote South Australia, may experiencegeographical isolation. This edition of Buzz includes: some stories about complaints made by people from culturally and linguistically diverse backgrounds and regional South Australia information…
