SA Charter of Health and Community Services Rights
Part 3 of the Health and Community Services Complaints Act 2004 requires the Health and Community Services Complaints Commissioner to:
- develop a draft HCSCC Charter of Health and Community Services Rights (the HCSCC Charter)
- to consult with interested persons to obtain a wide range of views; and to
- provide the draft HCSCC Charter to the South Australian Minister for Health for approval.
The HCSCC Charter was developed following consultation with service users, carers and health and community service providers in 2010. The Minister for Health tabled the HCSCC Charter of Health and Community Services Rights in the South Australian Parliament on 8 March 2011. On the 23 June 2011, the HCSCC Charter came into effect.
The HCSCC Charter sets out the rights of all people who use most health and community services in South Australia and to the family members, carers and nominees who act on behalf of a person seeking or using a service.
Services include a wide range of health and community services in the public, private and non-government sectors.
If you would like further information about the HCSCC Charter, please use the links below:
Australian Charter of HealthCare Rights
An Australian Charter of HealthCare Rights has been developed by the Australian Commission on Safety and Quality in Healthcare and approved by all Australian Health Ministers.
The Charter outlines rights covering access, safety, respect, communication, participation, privacy and comment.
The Charter and its associated guides for Patients, Consumers, Carers and Families and Healthcare Providers are available from the Australian Commission on Safety and Quality in Healthcare
Other documents which detail consumer rights in accessing SA health services include:
