The consumer advocates program has been developed by the HCA as a way of encouraging and organizing the participation of consumers, and the representation of their interests, in health care decision making.
The program is a process for selecting and supporting consumer advocates or representatives, who then act in a formal capacity to provide perspectives to decision makers and policy developers in the health sector.
Advocates are consumers who are individual members of HCA, or members of a HCA member organisation. Overall, the program is a vital part of helping HCA to promote the voices of health consumers to policy and decision-makers.
HCA's Systemic Consumer Advocacy Framework summaries the three categories used by HCA and eligibility criteria.