Completed Projects

Patient Centred Care Awareness Month 1-31 October 2012 HCA in partnership with Planetree Supported by SA Health Patient-Centered Care Awareness Month is a global awareness-building campaign that occurs every October to commemorate the progress that has been made toward making patient-centered care a reality and to build momentum for further progress through education and collaboration. This year’s theme is “Building Patient Confidence.” Hospitals and health care organisations around the world are encouraged to celebrate by…

HCA has been working with Country Health SA and Dr Anne Johnson over the past six months to produce a publication that celebrates and recognises the achievements of the Patient Journey Initiative, in particular, the contribution of the Patient Journey Steering Committee. The Patient Journey Storybook was launched on Thursday 17 November 2011, at the Stamford Plaza Hotel by the Hon John Hill, Minister for Health and Ageing. The Patient Journey Initiative is a strategy…

Stephanie Miller, HCA’s Executive Director, presentation on “Towards a Patient Centred Culture of Care: Valuing the Consumer Voice in the Evaluation and Regulation of Health Care Systems and Services” at the Conference on 24 September was well received. A copy of the presentation and speaking notes are now available for you information. For more information, please contact Stephanie Miller, Executive Director, Health Consumers Alliance, telephone: 08 8231 4169 or email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

HCA is pleased to see a Review of the Statement and appreciated the opportunity to submit our comments and feedback. We acknowledged the work that had been done in the preparation of the revised statement and the intent to improve the accessibility of the statement and its’ contents. We also included the following comments in our submission: The need to be mindful of language usage in the Statement in particular for Aboriginal and Torres Strait…

This was developed by Rehabilitation and Recovery Services, Mental Health Operations, SA Health. Our written response was lodged in November 2011 and we attended a workshop in March 2012 to further highlight consumer issues including: Important to provide information about the framework to consumers and carers so they have an understanding of what they can reasonably expect in terms of service delivery Provide information to the Health and Community Services Complaints Commissioner so the staff…

The roadmap was developed by the Council of Australian Governments and the Department of Health and Ageing. It identified the following four key directions: Promoting good mental health and wellbeing and preventing mental illness and suicide Early detection and intervention Consumers and carers at the heart of services and support Supporting people to participate in society Making services work for people – access, quality, integration and coordination Our response included: We were pleased to see…

After extensive consultations across metropolitan and regional South Australia, the Office of the Chief Psychiatrist and Policy prepared a draft Strategy and called for submissions and comments from members of the community and other key stakeholders. HCA is pleased to see the State government’s commitment to developing a Strategy to address the complex area of suicide prevention. The goals of the SA Suicide Prevention Strategy are: Goal 1 – to promote resilience in the individual…