A HCA consumer advocate is a person who advocates the consumer perspective and has the requisite experience to speak as an informed consumer (e.g. Statewide Clinical Networks, GP Plus Networks). A consumer advocates program has been developed by HCA as a way of encouraging and organizing the participation of consumers, and the representation of their interests, in health care decision making.
The program is a process for selecting and supporting consumer advocates or representatives, who then act in a formal capacity to provide perspectives to decision makers and policy developers in the health sector. Government and non-government organisation contact HCA seeking consumer representatives.
Consumer advocate positions are advertised through HCA's Consumer Advocate Vacancies page, our eNews and the Consumer Opportunity newsletter.
Overall, the program is a vital part of promoting the voices of health consumers to policy and decision-makers.
HCA offers support and training for consumer advocates and encourages application from those with relevant experience to apply.
HCA'S SYSTEMIC ADVOCACY FRAMEWORK
Lyn’s passion to make a difference created a pathway into advocacy that has had her contribute across many areas of health. She has sat on a number of committees positively influencing change in consumer representation and person centred care across the health system including recent contributions though the transforming health committee and working groups on models of care. Read Lyn’s full interview below.
Julie has a passion for community and for building consumer centred care into services supporting people who are living with drug & alcohol addictions; and mental illnesses. This passion has led her to become actively engaged with Adelaide Primary Health Network, Northern Disability Network, Northern Carers Network, Drug and Alcohol Services South Australia and Health Consumers Alliance. You can read our full interview with Julie below.
Jules is a dedicated advocate for consumers in Adelaide’s southern suburbs. She is an active member of Healthy Cities Onkaparinga and the recipient of the 2015 Southern Community International Women's Day award. Jules is passionate about primary health care and prevention; and cancer survivorship. You can read our full interview with Jules below.
Cecil has a lifetime of experience living with and recovering from Bipolar Affective Disorder (BPAD). He identifies mental health and disability advocacy as his vocation and calling. Cecil has an ongoing association with Lifeline (Uniting Communities), Centacare, SAHMRI, the Centre for Wellbeing and Resilience, the Health Consumers Alliance of South Australia, Mental Illness Fellowship of South Australia, the Community Visitor Scheme and the South Australian Office of the Chief Psychiatrist. You can read our full interview with Cecil below.
The Transforming Health Consumer and Community Engagement Committee (THCCEC) Activities Report is now available. HCA would like to thank all the consumers and community members who volunteered their time and provided their wisdom to the Committee, which had its final meeting in September 2017. The report summarises the activities of the committee and the experiences of the consumer and community members as well as those of SA Health representatives who attended the meetings. Recommendations regarding future engagement in health strategy and policy are also included. You can view the report below.
HCA hosted a forum on Power Dependency on Wednesday 15 November 2017. The forum had two key objectives, to review the proposed Power Dependency Strategy and associated messaging to inform the development of a Communications Plan, and support processes for potentially vulnerable people and their carers/families; and to identify what consumers should do to prepare for and manage an outage. The report summarising the key findings arising from the forum is available below.
HCA hosted a forum on consumer experience of SA Health funded services on Wednesday 29 November 2017. The forum objective was for participants to establish an approach across SA Health that ensures community-based services funded through SA Health have a consumer-centred care focus. The report outlining the main themes to emerge from the forum is now available for download below.
The Consumers Health Forum of Australia (CHF) have released a media statement in response to a new report showing that public patients wait twice as long for elective surgery as private patients do in public hospitals. You can read the full statement here.
HCA is pleased to publish this Directory of advocacy / complaints services. It provides a summary of advocacy / complaints services that can assist individuals and families who wish to provide feedback or make a complaint about health, aged care or disability services. The role of each service and the degree of individual advocacy it provides is summarised, and contact details are listed. You can access the directory here.
Friday 16 February 2018
Netfest is South Australia's largest professional development and networking event for non-government youth sector workers. The day-long event brings together over a hundred dedicated youth sector workers, stakeholders and supporters from across the state to discuss ideas, projects and inspire best practice. Netfest includes both formal and informal networking, a keynote presentation, professional development session and an open forum. You can find out more and register here.
Are you thinking about becoming a consumer advocate or would you like to refresh your knowledge?
Our Introduction to Consumer Advocacy Training session will give you information on the role, challenges and benefits of being a consumer advocate.
The sessions are interactive and based on adult-learning principles. Participants receive reference materials and a certificate of attendance.
For more information see attached flyer
The upcoming training date is: