Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

HCA's consumer advocates program has been developed as a way of encouraging and organising the participation of consumers, and the representation of their interests, in health care decision making. The program is a process for selecting and supporting consumer advocates or representatives, who then act in a formal capacity to provide perspectives to decision makers and policy developers in the health sector. 

Advocates are consumers who are individual members of HCA, or members of a HCA member organisation. Overall, the program is a vital part of helping HCA to promote the voices of health consumers to policy and decision-makers. It is a key strategy for achieving our vision: Consumers at the heart of health care.

HCA Representation: The three common roles for members and staff participation in health decision making are:

HCA Consumer Advocate: The role of representing and advocating for consumer interests based on a person’s lived experience and consumer networks. This role does not act on behalf of HCA as an organisation.

HCA Nominee: HCA makes a formal endorsement of a consumer representative to sit on an external committee or for Ministerial Appointment on a Government Committee. This role does not act on behalf of the HCA organisation.

HCA Organisastional Representative: The role of representing consumer interests on behalf of the HCA organisation. This person is usually a staff or Board Member and is authorised through the Executive Director.

The purpose of this policy is to define the various consumer advocacy and representation roles undertaken by HCA members and staff. It establishes expectations for members and stakeholders on the values and principles that shape our practice, and our desire for effective consumer engagement.
The policy is accompanied by procedures on the recruitment, selection, support and evaluation of consumer advocates and representatives. These provide guidance for how HCA considers requests for consumer representatives from external committees and defines expectations on working relationships between HCA, selected consumer advocates and external agency representatives.

Requesting a Consumer Representative

To request a consumer representative complete the Service Provider Request Form . A member from Health Consumers Alliance will then be in contact with you to discuss the terms and conditions.

F HCA's Service Provider Request for Consumer Advocate

How to become a HCA Consumer advocate

HCA advertises many consumer engagement opportunities each week through our eNews and our website.  These roles can vary quite a lot and therefore each consumer role that is advertised will have an Expression of Interest (EOI) form that addresses the requirements of that role. These requirements generally relate to skills, experience or networks that you may be part of that could be beneficial to the role. Please click on the EOI link in the article, complete the EOI and return it to the contact person as per the bottom of the form.  Sometimes it will come to HCA, and other times you can apply directly to the health service that is recruiting. For some positions, you will be asked to include a copy of your resumè / CV. Your resumè can include a brief summary of your paid employment experience, but should focus on your consumer advocacy roles, detailing training you have attended, committees you have participated in, forums you have attended, activities you have undertaken and networks you participate in. If you have any difficulties with the application process, please call HCA on 8231 4169 and ask to speak to the Manager, Consumer Engagement.

 

Latest news

Your views will help shape HCA’s advocacy and election priorities

At Health Consumers Alliance of SA Inc (HCA), we work with our members and supporters to achieve our vision: Consumers at the centre of health in South Australia.

In the lead-up to the state election, we are seeking consumer and community views to help shape our advocacy and election priorities.

We invite you to tell us what matters to you. As a guide, we have listed some questions below that you may wish to consider.

Please can you provide your views by Wednesday 1 November 2017, via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or post to HCA, PO Box 2248, Adelaide, SA, 5001.

Questions:
1. What should health services do more of for South Australians?

2. What should health services stop doing for South Australians?

3. Are there issues that HCA should influence more?

4. Are there priority groups of South Australians that HCA could be helping more?

Thank you for sharing your views, and for helping us to promote and strengthen the voices, wellbeing, rights and leadership of health consumers.

Asthma SA resources

 Asthma SA has recently launched a range of asthma-related resources for community members from Arabic, Vietnamese, Mandarin, Dinka & Nepali speaking backgrounds.The resources reflect the different information needs of these community language groups with varying levels of health literacy in relation to asthma basic facts, key daily asthma management, & asthma first aid. You can access the resources here

 

Medical Record and Date-Driven Healthcare

The Australian Commission on Safety and Quality in Healthcare and Independent Hospital Pricing Authority have developed an animation about medical records and date-driven Healthcare. The animation was created in consultation with clinical stakeholders and aims to raise awareness among clinicians of what clinical coding is, and how the medical record is used in this context. You can watch the video

 

Forum report on the draft Consent to Medical Treatment and Palliative Care Amendment Bill

HCA hosted a forum on the draft Consent to Medical Treatment and Palliative Care Amendment Bill on Thursday 21 September 2017. The objective of the forum was to gain consumer feedback on the draft bill. The report outlining the main themes and recommendations emerging from the forum is available below. 

Consent Forum Report

2017 HCA Members Forum Summary Report

HCA held the 2017 HCA Members Forum on Monday 25 September 2017, from 3.00 to 5.00pm. Seventeen members attended. The purpose of the forum was to provide an opportunity for HCA members to identify the priorities for HCA’s advocacy and 2017/18 state election platforms.

Eight priority issues emerged:
1. The consumer/health system interface
2. Rural and remote health
3. Service improvement through the consumer voice
4. Aged care and older people, and health care homes
5. Social determinants of health - the needs and health care of Aboriginal and Torres Strait Islander children, and high incarceration rates, were highlighted at the conclusion of the forum. So too was the need to change the culture of the workplace to ensure a consumer focus. There was also an acknowledgement of racism in health care.
6. Consumer and carer escalation of care
7. Medication management first response and polypharmacy
8. Access and navigation of the health system, including E-Health and information technology access.

You can find the Forum Summary Report below.

2017 HCA Members Forum Summary Report


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Events

Ageing Well Conference

Wednesday 22 – Thursday 23 November 2017

The Ageing Well Conference will highlight the leading transformational global trends and bring together international experts to explore the business innovation and social innovation opportunities. At the heart of the design and thinking is ensuring people in their 60’s and beyond have better choices that bring their life greater purpose and meaning, and more control in determining the choices available to them as they transition through life’s course. You can find out more and register here. 

Consumer forum on the SA Health Community Power Dependency Project

Wednesday 15 November
1.00 - 3.30pm

Following the state-wide power outage in September 2016, SA Health has developed an emergency plan to manage the impacts of an extended power outage. HCA is hosting a forum to seek consumer advice on the SA Health Community Power Dependency Project. The forum objectives are to give consumers the opportunity to review the proposed Power Dependency Strategy and messaging, and provide feedback on what to do to prepare for and manage an outage. You can find out more and register here. 

National Carers Week 2017

Sunday 15 October – Saturday 21 October 2017

This week is National Carers Week, a time to recognise and celebrate the outstanding contribution that Australia’s 2.7 million unpaid carers make to our nation. There are many ways to engage with the campaign this year, you can find out more on the website here. You can publicly pledge your thanks to Australia’s unpaid carers and let them know how much they count here.

Adelaide Mitcham Prostate support meeting

Thursday 26 October 2017

7pm - 8.45pm

The Adelaide Mitcham Prostate support meeting will provide an overview of prostate disease. The guest speaker is Dr Richard Wells, who is a urologist. You can view the event flyer to find out more here. 

Cancer Voices Challenge Bike Ride

Sunday 22 October 2017

Cancer Voices Challenge Bike Ride is on this Sunday, starting at 8am from Kensington Gardens reserve, Norwood Parade between Glynburn & Penfolds Rd. Ride into the beautiful Adelaide Hills with 20, 35 or 67km distance options. Cost of entry-wear yellow! You can find out more and register here. 


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