Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

HCA's consumer advocates program has been developed as a way of encouraging and organising the participation of consumers, and the representation of their interests, in health care decision making. The program is a process for selecting and supporting consumer advocates or representatives, who then act in a formal capacity to provide perspectives to decision makers and policy developers in the health sector. 

Advocates are consumers who are individual members of HCA, or members of a HCA member organisation. Overall, the program is a vital part of helping HCA to promote the voices of health consumers to policy and decision-makers. It is a key strategy for achieving our vision: Consumers at the heart of health care.

HCA Representation: The three common roles for members and staff participation in health decision making are:

HCA Consumer Advocate: The role of representing and advocating for consumer interests based on a person’s lived experience and consumer networks. This role does not act on behalf of HCA as an organisation.

HCA Nominee: HCA makes a formal endorsement of a consumer representative to sit on an external committee or for Ministerial Appointment on a Government Committee. This role does not act on behalf of the HCA organisation.

HCA Organisastional Representative: The role of representing consumer interests on behalf of the HCA organisation. This person is usually a staff or Board Member and is authorised through the Executive Director.

The purpose of this policy is to define the various consumer advocacy and representation roles undertaken by HCA members and staff. It establishes expectations for members and stakeholders on the values and principles that shape our practice, and our desire for effective consumer engagement.
The policy is accompanied by procedures on the recruitment, selection, support and evaluation of consumer advocates and representatives. These provide guidance for how HCA considers requests for consumer representatives from external committees and defines expectations on working relationships between HCA, selected consumer advocates and external agency representatives.

Requesting a Consumer Representative

To request a consumer representative complete the Service Provider Request Form . A member from Health Consumers Alliance will then be in contact with you to discuss the terms and conditions.

F HCA's Service Provider Request for Consumer Advocate

How to become a HCA Consumer advocate

HCA advertises many consumer engagement opportunities each week through our eNews and our website.  These roles can vary quite a lot and therefore each consumer role that is advertised will have an Expression of Interest (EOI) form that addresses the requirements of that role. These requirements generally relate to skills, experience or networks that you may be part of that could be beneficial to the role. Please click on the EOI link in the article, complete the EOI and return it to the contact person as per the bottom of the form.  Sometimes it will come to HCA, and other times you can apply directly to the health service that is recruiting. For some positions, you will be asked to include a copy of your resumè / CV. Your resumè can include a brief summary of your paid employment experience, but should focus on your consumer advocacy roles, detailing training you have attended, committees you have participated in, forums you have attended, activities you have undertaken and networks you participate in. If you have any difficulties with the application process, please call HCA on 8231 4169 and ask to speak to the Manager, Consumer Engagement.

 

Latest news

HCA Social Media Review

HCA are reviewing the way we use social media and how to make sure you get the most out of the information we share and so we can gather your feedback and opinions. We want to know what you want to see on our social media and what engages you the most. Social media is a great way to inform and engage with the community and we think we could be using it better! We would really appreciate your feedback.

Please complete our one minute survey here to help us improve our social media engagement. 

You can view our Facebook here and Twitter here

Board Communique March 2019

The March HCASA Board meeting recently confirmed our capacity to continue our work well into 2020. HCASA is here to stay. We had expected to call a Special General Meeting at about this time to ask our members to consider the organisation’s future. After careful consideration of our financial position, our capacity and the importance of our work we are instead scheduling the launch of our new business prospectus. This is planned for Monday 17 June, Save the date.

You will have read in eNews that we have moved our offices upstairs from level 1 to 3 at 12 Pirie Street. Our team continues to do an amazing job building a viable and sustainable business future. You’ll hear more about this on/after 17 June. We would not have been able to consider such an optimistic future without the pragmatic and moral support of our members, partners and supporters. Thank you.


We encourage organisations and individuals who believe in our vision of ‘consumers at the centre of health’ to make sure they have current membership of HCASA. As you know, we are a state-wide, member-based incorporated association with no political affiliations. We provide the information, training and services people, services and policy makers need to ensure consumers have a powerful influence on the health services that they pay for, use and expect to support the health and wellbeing of all South Australians. This work must and will continue.


Debra Kay PSM
Board Chair HCASA
On behalf of the HCASA Board and Staff Team

New Code, laws and website for the HCSCC

There have been some changes at the Health and Community Service Complaints Commissioner (HCSCC). On 18 March 2019, South Australia implemented the Code of Conduct for Certain Health Care Workers which replaced the Code of Conduct for Unregistered Health Practitioners. This change aligns South Australia with the National Code of Conduct for Health Care Workers approved by the COAG Health Council. Unregistered health care workers who do not fall within the jurisdiction of the Australian Health Practitioner Regulation Agency (AHPRA) will have to comply with the code and display certain information where they practise.

The code establishes:

• A range of minimum standards for unregistered health care workers.
• Additional powers to the HCSCC if an unregistered health care worker is found to have breached the Code.

Law changes also came into effect that allow the Health and Community Services Complaints Commissioner to:

• Adopt prohibition orders imposed on individuals from across Australia.
• Investigate individual volunteers providing a health service.
• Restrict people who are subject to a prohibition order from advertising and promoting themselves as a health service.
• Issue a public statement to identify a person or warn the public when interim action has been taken.

To read the HCSCC’s news release, click here. To read more about the code of conduct, click here.

You’ll also notice that the HCSCC has a new website, which the Health Consumer’s Alliance was consulted on. The new website is easier to navigate, provides clearer information and is consumer tested. Go check it out!

And remember you can like the HCSCC on Facebook and follow them on Twitter. If you would like to receive their newsletter, email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Cancer Voices Annual Report

Cancer Voices SA - Raising a Voice for People Affected by Cancer Annual Report 2018.

Cancer Voices Annual Report 2018

HCA Training 2019

In 2019 HCA will work with consumers, partner agencies and other stakeholders to develop more focused training modules for consumers on topics such as:

One of the changes of not having a core funding base is that we will now be charging for our training, including consumer training. Fees will be kept as low as possible, and opportunities for subsidised training will be made available to consumers who do not have the capacity to pay.

Back to eNews here


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Latest eNews

Events

The Bleeding Edge Screening

The Bleeding Edge Screening

When: Wednesday 1 May 2019 1.30pm to 4.30pm
Where
: The Science Exchange, 55 Exchange Place, Adelaide

HCA are proud to host a screening of the award winning documentary, The Bleeding Edge.
The film looks at the $400 billion medical device industry and the profit-driven mind-set that rushes implanted devices into the marketplace without proper clinical trials. The screening will be followed by a panel and question and answer session. Afternoon tea will also be provided.

You can register for the event here

2019 Choosing Wisely Australia National Meeting

Thursday 30 May 2019

Melbourne

The 2019 annual Choosing Wisely National Meeting will bring together policy makers, consumers and other health care stakeholders for an interactive discussion on the opportunities, challenges, and highlights of the Choosing Wisely initiative as it continues to grow. Early bird registration is open until Thursday 18 April.

Find out more and register here. 

Health & Community Services Complaints Commissioner Website Focus Group

Wednesday 30 January 2019

10am – 12pm
HCA Adelaide

HCA is hosting a focus group for the South Australian Health and Community Services Complaints Commissioner (HCSCC). The focus group aims to gain consumer feedback on their current website to ensure it is user-friendly.

You can find out more and register here. 

Back to eNews here. 

2019 Choosing Wisely Australia National Meeting

Thursday 30 May 2019
Melbourne

The annual 2019 Choosing Wisely National Meeting will bring together policymakers, consumers and other health care stakeholders for an interactive discussion on the opportunities, challenges, and highlights of the choosing wisely initiative as it continues to grow. Early bird registration is open until Thursday 18 April. You can find out more about the meeting and the Choosing Wisely initiative here.


View all events

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