Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

HCA's consumer advocates program has been developed as a way of encouraging and organising the participation of consumers, and the representation of their interests, in health care decision making. The program is a process for selecting and supporting consumer advocates or representatives, who then act in a formal capacity to provide perspectives to decision makers and policy developers in the health sector. 

Advocates are consumers who are individual members of HCA, or members of a HCA member organisation. Overall, the program is a vital part of helping HCA to promote the voices of health consumers to policy and decision-makers. It is a key strategy for achieving our vision: Consumers at the heart of health care.

HCA Representation: The three common roles for members and staff participation in health decision making are:

HCA Consumer Advocate: The role of representing and advocating for consumer interests based on a person’s lived experience and consumer networks. This role does not act on behalf of HCA as an organisation.

HCA Nominee: HCA makes a formal endorsement of a consumer representative to sit on an external committee or for Ministerial Appointment on a Government Committee. This role does not act on behalf of the HCA organisation.

HCA Organisastional Representative: The role of representing consumer interests on behalf of the HCA organisation. This person is usually a staff or Board Member and is authorised through the Executive Director.

The purpose of this policy is to define the various consumer advocacy and representation roles undertaken by HCA members and staff. It establishes expectations for members and stakeholders on the values and principles that shape our practice, and our desire for effective consumer engagement.
The policy is accompanied by procedures on the recruitment, selection, support and evaluation of consumer advocates and representatives. These provide guidance for how HCA considers requests for consumer representatives from external committees and defines expectations on working relationships between HCA, selected consumer advocates and external agency representatives.

Requesting a Consumer Representative

To request a consumer representative complete the Service Provider Request Form . A member from Health Consumers Alliance will then be in contact with you to discuss the terms and conditions.

F HCA's Service Provider Request for Consumer Advocate

How to become a HCA Consumer advocate

HCA advertises many consumer engagement opportunities each week through our eNews and our website.  These roles can vary quite a lot and therefore each consumer role that is advertised will have an Expression of Interest (EOI) form that addresses the requirements of that role. These requirements generally relate to skills, experience or networks that you may be part of that could be beneficial to the role. Please click on the EOI link in the article, complete the EOI and return it to the contact person as per the bottom of the form.  Sometimes it will come to HCA, and other times you can apply directly to the health service that is recruiting. For some positions, you will be asked to include a copy of your resumè / CV. Your resumè can include a brief summary of your paid employment experience, but should focus on your consumer advocacy roles, detailing training you have attended, committees you have participated in, forums you have attended, activities you have undertaken and networks you participate in. If you have any difficulties with the application process, please call HCA on 8231 4169 and ask to speak to the Manager, Consumer Engagement.

 

Latest news

March 2017: New RAH Update

The March edition of the RAH Update is now available. It includes a look at ‘Technical Completion’ and what that means. You can view and download the update below.

March 2017: RAH Update

CHF: Local communities crying out for more action on mental health, not more reviews.

The Consumers Health Forum of Australia have released a media statement calling for more responsive community health services which embrace mental health services designed with consumers, not more reviews. You can read the statement here.

CHF Blog post: After the Colloquium: Connecting Consumers.

The purpose of the colloquium, organised by the Consumers Health Forum of Australia, Mental Health Australia and the National Rural Health Alliance, was to provide the opportunity for consumers, particularly emerging advocates, to join a day of talking and listening about strengthening the role of the consumer in shaping health care. You can read more about the colloquium on their latest blog post here.

Lynch Syndrome Australia Report released

Lynch Syndrome Australia has released Lynch syndrome: Australia’s untold health story, a report that calls for a number of important recommendations to improve diagnosis, risk management and support. It draws on the findings of a world-first study of the lived experience of people with Lynch syndrome and outlines responses from the 251 Australian participants. You can find out more and download the report here.

 

First look inside the new Royal Adelaide Hospital

The new Royal Adelaide Hospital (RAH) has achieved Technical Completion, a significant milestone in the delivery of SA’s world-class new hospital. Over the last five years, the new Royal Adelaide Hospital (RAH) has taken shape over the Adelaide CBD skyline and now is your chance to take a first look inside. The virtual tour shows you through a range of key areas including the Emergency Department, patient bedrooms, the main public entrance on level 3 and car parking facilities. the new RAH will set a benchmark for hospitals of the future and continue the long and proud tradition of providing the best possible care for all South Australians. You can view the video here.


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Latest eNews

Events

Preoperative assessment for elective surgery workshop

Tuesday 4 April 2017

The aim of the Preoperative assessment for elective surgery workshop is to develop a consistent, standardised approach to care. The workshop will be held between 2pm – 4pm at the Pavilion on the park. To register or find out more, email This email address is being protected from spambots. You need JavaScript enabled to view it.

Living well with pain: Consumer Symposium

Sunday 9 April 2017

1pm – 5pm University of Adelaide

PainAustralia in collaboration with South Australian healthcare consumer organisations is hosting the annual Living Well with Pain Consumer Symposium in conjunction with the Australian Pain Society’s Annual Scientific Conference. The symposium will bring the issue of pain management to the forefront for health professionals, consumers and other stakeholders in South Australia. If you live with pain or have an interest in in this area of medicine, you can find out more and register to attend online here. The full flyer is available below.

Flyer: Living well with pain

Introduction to Consumer Advocate Training: Nuriootpa

Tuesday 4 April 2017

Introduction to Consumer Advocacy training is coming to Nuriootpa this April. HCA provides training to consumers who have an interest in becoming health consumer advocates. The free training aims to assist participants to become an effective voice as advocates, and be active contributors in shaping the health system in South Australia. If you would like to participate in Introduction to Consumer Advocacy training to prepare yourself for a consumer advocate role, or as a refresher for established consumer advocates, you can find out more, including details about registration in the flyer attached below.

Nuriootpa: CAT Flyer

Modbury Hospital Rehabilitation Centre – Open Day

Saturday 8 April 2017
10am – 2pm

Consumers are invited to attend the Open Day at the new Rehabilitation Centre at Modbury Hospital. The Rehabilitation Centre is part of the $32 million investment in Modbury Hospital under Transforming Health and will enable the hospital to double the number of rehabilitation patients seen each year. The Open Day will include tours and demonstrations of the new facilities, a sausage sizzle and face painting. You can find out more here.

 

Consumer Advocates Network Meeting

Wednesday 3 May 2016

12.30pm – 2.30pm (light lunch at 12pm)

At each meeting of the Consumer Advocates Network, we include a specific topic for discussion or learning. The topic for the May meeting is medical records, followed by other meeting agenda items from 2pm. We welcome your attendance at the May meeting to learn about the Enterprise Patient Administration System (EPAS) and My Health Record, including:
• an overview of EPAS and My Health Record
• how EPAS and My Health Record relate to each other and records systems
• security and access issues
• managing Advanced Care Directives and end of life decisions.

You can register to attend here.

email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 08 8231 4169 for more information.

 


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