Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

HCA's consumer advocates program has been developed as a way of encouraging and organising the participation of consumers, and the representation of their interests, in health care decision making. The program is a process for selecting and supporting consumer advocates or representatives, who then act in a formal capacity to provide perspectives to decision makers and policy developers in the health sector. 

Advocates are consumers who are individual members of HCA, or members of a HCA member organisation. Overall, the program is a vital part of helping HCA to promote the voices of health consumers to policy and decision-makers. It is a key strategy for achieving our vision: Consumers at the heart of health care.

HCA Representation: The three common roles for members and staff participation in health decision making are:

HCA Consumer Advocate: The role of representing and advocating for consumer interests based on a person’s lived experience and consumer networks. This role does not act on behalf of HCA as an organisation.

HCA Nominee: HCA makes a formal endorsement of a consumer representative to sit on an external committee or for Ministerial Appointment on a Government Committee. This role does not act on behalf of the HCA organisation.

HCA Organisastional Representative: The role of representing consumer interests on behalf of the HCA organisation. This person is usually a staff or Board Member and is authorised through the Executive Director.

The purpose of this policy is to define the various consumer advocacy and representation roles undertaken by HCA members and staff. It establishes expectations for members and stakeholders on the values and principles that shape our practice, and our desire for effective consumer engagement.
The policy is accompanied by procedures on the recruitment, selection, support and evaluation of consumer advocates and representatives. These provide guidance for how HCA considers requests for consumer representatives from external committees and defines expectations on working relationships between HCA, selected consumer advocates and external agency representatives.

Requesting a Consumer Representative

To request a consumer representative complete the Service Provider Request Form . A member from Health Consumers Alliance will then be in contact with you to discuss the terms and conditions.

F HCA's Service Provider Request for Consumer Advocate

How to become a HCA Consumer advocate

HCA advertises many consumer engagement opportunities each week through our eNews and our website.  These roles can vary quite a lot and therefore each consumer role that is advertised will have an Expression of Interest (EOI) form that addresses the requirements of that role. These requirements generally relate to skills, experience or networks that you may be part of that could be beneficial to the role. Please click on the EOI link in the article, complete the EOI and return it to the contact person as per the bottom of the form.  Sometimes it will come to HCA, and other times you can apply directly to the health service that is recruiting. For some positions, you will be asked to include a copy of your resumè / CV. Your resumè can include a brief summary of your paid employment experience, but should focus on your consumer advocacy roles, detailing training you have attended, committees you have participated in, forums you have attended, activities you have undertaken and networks you participate in. If you have any difficulties with the application process, please call HCA on 8231 4169 and ask to speak to the Manager, Consumer Engagement.

 

Latest news

THCCEC Activities Report finalised

The Transforming Health Consumer and Community Engagement Committee (THCCEC) Activities Report is now available. HCA would like to thank all the consumers and community members who volunteered their time and provided their wisdom to the Committee, which had its final meeting in September 2017. The report summarises the activities of the committee and the experiences of the consumer and community members as well as those of SA Health representatives who attended the meetings. Recommendations regarding future engagement in health strategy and policy are also included. You can view the report below. 

TH CCEC Activities Report

Power Dependency Forum Report

HCA hosted a forum on Power Dependency on Wednesday 15 November 2017. The forum had two key objectives, to review the proposed Power Dependency Strategy and associated messaging to inform the development of a Communications Plan, and support processes for potentially vulnerable people and their carers/families; and to identify what consumers should do to prepare for and manage an outage. The report summarising the key findings arising from the forum is available below.

Power Dependency Forum Report

Consumer experience of SA Health funded services report

HCA hosted a forum on consumer experience of SA Health funded services on Wednesday 29 November 2017. The forum objective was for participants to establish an approach across SA Health that ensures community-based services funded through SA Health have a consumer-centred care focus. The report outlining the main themes to emerge from the forum is now available for download below.

Consumer Experience Forum Report

CHF: Growth of private care in public hospitals raises equity questions

The Consumers Health Forum of Australia (CHF) have released a media statement in response to a new report showing that public patients wait twice as long for elective surgery as private patients do in public hospitals. You can read the full statement here.

Directory of advocacy / complaints services

HCA is pleased to publish this Directory of advocacy / complaints services. It provides a summary of advocacy / complaints services that can assist individuals and families who wish to provide feedback or make a complaint about health, aged care or disability services. The role of each service and the degree of individual advocacy it provides is summarised, and contact details are listed. You can access the directory here.

 


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Latest eNews

Events

Netfest 2018

Friday 16 February 2018

Netfest is South Australia's largest professional development and networking event for non-government youth sector workers. The day-long event brings together over a hundred dedicated youth sector workers, stakeholders and supporters from across the state to discuss ideas, projects and inspire best practice. Netfest includes both formal and informal networking, a keynote presentation, professional development session and an open forum. You can find out more and register here.

Introduction to Consumer Advocacy Training

Are you thinking about becoming a consumer advocate or would you like to refresh your knowledge?

Our Introduction to Consumer Advocacy Training session will give you information on the role, challenges and benefits of being a consumer advocate.

The sessions are interactive and based on adult-learning principles. Participants receive reference materials and a certificate of attendance.

For more information see attached flyer

The upcoming training date is:

  • Monday 5 February 2018
  • Wednesday 11 April 2018
  • Friday 22 June 2018
  • Tuesday 18 September 2018
  • Wednesday 14 November 2018

The training is held at the HCA offices at Level 1/12 Pirie Street Adelaide. You can register to attend online here. 

Consumer Advocacy Training Flyer


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