Phone: 08 8231 4169 | Email: | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

In the South Australian health system, it is now more widely accepted that consumers should have a central role as the users and beneficiaries of health care and, ultimately are the ones who pay for it. While once the consumer voice was heard only at the margins of the health system, now HCA helps facilitate the appointment of consumer representatives on more than 20 health-related committees. 


Advocacy can bring about change or it may maintain the status quo, but it is always directed towards a specific goal or end. 



Northern Adelaide local Health Network invite consumers with an interest in older people and mental health to participate focus groups in January to assist in developing the cultural respect framework for older people, under the auspice of the Oakden recommendation. The objective will be for consumers to provide their perceptions, opinions, beliefs, attitudes and ultimately endorsement of the work arising out of the Oakden Culture Expert Panel Working Group and Gallery Walks.

Professor Nicholas Procter, School of Nursing and Midwifery, UniSA

Tuesday January 23, 2018

9.30 – 11.30am or 1.30 – 3.30pm
Up to 90 minutes will be available for each focus group.
An additional 30 minutes will be available as ‘step-down’ time (if required).

Adelaide Pavilion
Veale Gardens, cnr South Terrace & Peacock Road,
Adelaide SA 5000

A maximum of 15 consumers and carers per group. Registration is essential through the Northern Adelaide Local Health Network via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or contact Rachael Walker on 8133 2244 for further information.


Communicable Disease Control, SA Health are looking to recruit a group of 2-4 consumers to contribute to the development of resources for Invasive Meningococcal Disease awareness. The focus group will meet twice, with the first meeting in January to discuss the type of materials which would be linguistically and culturally appropriate for use in raising awareness about meningococcal disease, particularly amongst those with low literacy skills. The second meeting will be held a fortnight later to review and provide feedback on the draft documents. No specific skills are necessary however experience of participation in focus group discussions, and production of health awareness materials would be beneficial. Those who represent culturally diverse groups, particularly indigenous Australians or those whose first language is not English are encouraged to become involved. For more information, please contact Dr Chris Lewis 0457 517 057. To apply, please complete the Expression of Interest form here.

Terms of Reference IMD project

Monday 18 December 2017

The South Adelaide Local Health Network (SALHN) is recruiting a consumer to their End-of-Life Steering Committee. The Committee consists of 15 people and is Chaired by the Executive Director, Nursing & Midwifery. The Committee’s role is to provide leadership in End-of-Life Care to promote the delivery of safe, high quality end of life care to SALHN patients and their families. More information on consumer expectation is available below. To apply send your completed Expression of Interest form (available below) to This email address is being protected from spambots. You need JavaScript enabled to view it.. You can email Melinda with further questions.

Consumer expectations

End of Life Steering Committee Nomination Form

The Community Partnership Program (CPP) regularly runs induction sessions for people who would like to actively participate in the program. During these sessions, participants receive an overview of the services provided by Drug and Alcohol Services South Australia (DASSA). Participants are given a tour of the DASSA Central Services site and have an opportunity to meet other community participants and representatives. You can find out more about the sessions by emailing the CPP This email address is being protected from spambots. You need JavaScript enabled to view it.

Closes: Friday 22 December 2017

Expressions of Interest (EOI) are sought for nomination to the South Australian Public Health Council (SAPHC). The SAPHC is a statutory body established under section 26 of the South Australian Public Health Act 2011. It has a variety of functions related to the protection and promotion of public health; the development of public health plans; the promotion of public health research; and strategies to ensure a sufficiently trained and skilled workforce are in place. Membership is for a term of three years. Eligible members are entitled to fees, allowance, and expenses. You can find out more and download the terms of reference here.

The Women’s and Children’s Health Network (WCHN) is seeking a consumer or carer representative with recent experience of services at WCHN, to support the ongoing work towards a person and family centred culture. Meetings are held bi-monthly on Tuesday mornings and you will be reimbursed for your time. You can find out more by visiting the WCHN website here.

Latest news

THCCEC Activities Report finalised

The Transforming Health Consumer and Community Engagement Committee (THCCEC) Activities Report is now available. HCA would like to thank all the consumers and community members who volunteered their time and provided their wisdom to the Committee, which had its final meeting in September 2017. The report summarises the activities of the committee and the experiences of the consumer and community members as well as those of SA Health representatives who attended the meetings. Recommendations regarding future engagement in health strategy and policy are also included. You can view the report below. 

TH CCEC Activities Report

Power Dependency Forum Report

HCA hosted a forum on Power Dependency on Wednesday 15 November 2017. The forum had two key objectives, to review the proposed Power Dependency Strategy and associated messaging to inform the development of a Communications Plan, and support processes for potentially vulnerable people and their carers/families; and to identify what consumers should do to prepare for and manage an outage. The report summarising the key findings arising from the forum is available below.

Power Dependency Forum Report

Consumer experience of SA Health funded services report

HCA hosted a forum on consumer experience of SA Health funded services on Wednesday 29 November 2017. The forum objective was for participants to establish an approach across SA Health that ensures community-based services funded through SA Health have a consumer-centred care focus. The report outlining the main themes to emerge from the forum is now available for download below.

Consumer Experience Forum Report

CHF: Growth of private care in public hospitals raises equity questions

The Consumers Health Forum of Australia (CHF) have released a media statement in response to a new report showing that public patients wait twice as long for elective surgery as private patients do in public hospitals. You can read the full statement here.

Directory of advocacy / complaints services

HCA is pleased to publish this Directory of advocacy / complaints services. It provides a summary of advocacy / complaints services that can assist individuals and families who wish to provide feedback or make a complaint about health, aged care or disability services. The role of each service and the degree of individual advocacy it provides is summarised, and contact details are listed. You can access the directory here.


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Netfest 2018

Friday 16 February 2018

Netfest is South Australia's largest professional development and networking event for non-government youth sector workers. The day-long event brings together over a hundred dedicated youth sector workers, stakeholders and supporters from across the state to discuss ideas, projects and inspire best practice. Netfest includes both formal and informal networking, a keynote presentation, professional development session and an open forum. You can find out more and register here.

Introduction to Consumer Advocacy Training

Are you thinking about becoming a consumer advocate or would you like to refresh your knowledge?

Our Introduction to Consumer Advocacy Training session will give you information on the role, challenges and benefits of being a consumer advocate.

The sessions are interactive and based on adult-learning principles. Participants receive reference materials and a certificate of attendance.

For more information see attached flyer

The upcoming training date is:

  • Monday 5 February 2018
  • Wednesday 11 April 2018
  • Friday 22 June 2018
  • Tuesday 18 September 2018
  • Wednesday 14 November 2018

The training is held at the HCA offices at Level 1/12 Pirie Street Adelaide. You can register to attend online here. 

Consumer Advocacy Training Flyer

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