Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

Health & Community Services Complaints Commissioner Website Focus Group

 Registration is closed for this event

     

Health & Community Services Complaints Commissioner Website Focus Group

The office of the South Australian Health and Community Services Complaints Commissioner (HCSCC) is a statutory office established by the Health and Community Services Complaints Act 2004 (the Act).

HCSCC opened to the public in October 2005. Dr Grant Davies is the current Health and Community Services Complaints Commissioner and commenced in this role on 26 February 2018.

HCSCC assists people – service users, carers and service providers – with complaints about health or community services in South Australia.

This includes government, private and non-government health and community services.

HCSCC are working on renewing their website to be more user-friendly and are seeking consumer feedback regarding their new website. 

HCSCC are specifically looking for feedback whether the website covers the following;

• Is it the right information with the right level of detail?

• Is it written in consumer friendly language?

• Is it easy to navigate around the website to find the information you want?

• Is the process to report a complaint easy to undertake?

• Is the site visually appealing?

• Is the site navigable for people with disabilities? Including poor vision

This focus group will go through the website and provide feedback to HCSCC to ensure it is as user-friendly as possible. 

When
January 30th, 2019 10:00 AM   through   12:00 PM
Location
Level 1 12 Pirie Street
Adelaide, SA 5001
Australia
Contact

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Read our submission here

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You can read the submission below: 

Select Committee Inquiry into Health Services in South Australia Health Consumers Alliance SA Submission

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The Board has held its first meeting for 2019 (4 February). Directors and staff have been working out of session since our last meeting (17 December 2018) to progress interim and longer-term business plans. Our plans have changed because our government funding for systemic advocacy ends 30 June 2019. Our planning focus is on both the financial sustainability of the organisation and on maintaining our mission and vision and our commitment to equity in health service access, quality and outcomes.

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The Board is very clear that HCA is here to stay and we are thinking well beyond 1 July 2019. We are working with staff to scope opportunities and options. We are also reaching out to stakeholders and supporters. As advised last year, we anticipate calling a Special Meeting of members next month to seek guidance on the options that the Board and staff are proposing.

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One of the changes of not having a core funding base is that we will now be charging for our training, including consumer training. Fees will be kept as low as possible, and opportunities for subsidised training will be made available to consumers who do not have the capacity to pay.

Back to eNews here


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Find out more and register here. 

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Find out more here.

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Find out more and register here. 

Health & Community Services Complaints Commissioner Website Focus Group

Wednesday 30 January 2019

10am – 12pm
HCA Adelaide

HCA is hosting a focus group for the South Australian Health and Community Services Complaints Commissioner (HCSCC). The focus group aims to gain consumer feedback on their current website to ensure it is user-friendly.

You can find out more and register here. 

Back to eNews here. 


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