Phone: 08 8231 4169 | Email: | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Find HCASA on FacebookFollow HCASA on Twitter

hca logo

Consumers at the centre of health
in South Australia

Consumer Engagement - How Does it Work in Practice?



Partnering with consumers and consumer centred care is both an obligation of health and community services and an acknowledgement of the rights of individuals to be fully informed and actively involved in all aspects of their health care decision-making. Evidence informs us that  meaningful consumer engagement improves health outcomes.

Health and community services are directly responsible, at point of care, for implementing consumer-centred care principles and practices to ensure safety and quality of care. Health services are responsible for engaging with consumers in service planning and decision-making. 

This 1 day course explains the meaning and importance of consumer engagement and what this looks like in every day practice.


To provide health and community service staff (clinicians, managers, policy-makers etc.) who work across a range of settings and services with comprehensive information about their obligations and the importance and application in practice of partnering with consumers.

This course provides practical information to support services to actively and meaningfully engage with consumers and the community in the planning, delivery and evaluation of services.

Learning Outcomes

  • Working collaboratively and respectfully in partnership with consumers
  • The national standards and professional obligation for consumer engagement
  • Recognising the benefits and overcoming the barriers (both staff and consumer) to meaningful engagement
  • Codesign principles and strategies for embedding consumers in service planning and decision-making
February 19th, 2020 8:45 AM through  4:15 PM
Level 3
12 Pirie Street
Adelaide, SA 5000
Phone: 0882314169
Event Fee(s)
Member Rate Inc. GST (Individual Associate Membership) $ 480.00
Non-member Rate Inc. GST (Incl Individual Associate Membership for the Period of the Current Financial Year) $ 590.00

Help spread the word

Please help us and let your friends, colleagues and followers know about our page: Consumer Engagement - How Does it Work in Practice?

You can also share the below link in an email or on your website.

HCA on Facebook

HCA on Facebook

nothing about us without us