You can find the Consumer Feedback Process outlined in the fact sheet here.
The following links provide useful information to support consumers and carers who have concerns about their health or aged care provider and/or wish to provide feedback about their experience of care.
Consumers’ Health Forum (CHF) is available to support consumer health work. Developed as part of the CHF Our Health, Our Community Project funded by the Australian Government to support a stronger voice in health reform, OurHealth leverages the online environment to connect consumers, consumer networks and consumer advocates.
Here consumers can ‘Find their way’ to useful information and most importantly, ‘Have a say’ in an interactive space supported and moderated by CHF. This is a place where consumers can share ideas, issues and healthcare experience to contribute to improvements in our health system. From consumer conversation CHF will build a ‘consumer knowledge base’ – a searchable bank of consumer experience that can be shared across our network. Consumer organisations and consumer representatives working at the local, State and national level will be able to use OurHealth to inform and support their work.
In a section devoted to consumer representatives, the first in a series of online training modules is now available: Guidelines for consumer representatives.
OurHealth is an exciting new resource that will enable consumers to share experiences, views and solutions like never before. But it will not succeed without your help. Its essence is sharing real stories, real experience, real solutions. Please take a tour of OurHealth and encourage the consumers in your network to start a conversation, share an idea and help build a consumer resource for positive change.
For more details on the Our Health, Our Community Project and the OurHealth website, please see the website: https://ourhealth.org.au/
Fact Sheets And Advisory Service For Carers Who Speak Languages Other Than English
Carers Australia now has fact sheets for young carers in multiple community languages. Click on the links below to view the fact sheets:
Are you a young carer?
Carer Advisory Service