Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

You can find the Consumer Feedback Process outlined in the fact sheet below. 

Consumer Feedback Process

The following links provide useful information to support consumers and carers who have concerns about their health or aged care provider and/or wish to provide feedback about their experience of care.

SA Health Feedback and Complaints

Health and Community Services Complaints Commissioner

Aged Rights Advocacy Service

Office of the Public Advocate

The Community Visitor Scheme

Disability Advocacy and Complaints Service of South Australia Inc

Australian Health Practitioner Regulation Agency (AHPRA)

Consumers’ Health Forum (CHF) is available to support consumer health work. Developed as part of the CHF Our Health, Our Community Project funded by the Australian Government to support a stronger voice in health reform, OurHealth leverages the online environment to connect consumers, consumer networks and consumer advocates.

Here consumers can ‘Find their way’ to useful information and most importantly, ‘Have a say’ in an interactive space supported and moderated by CHF.  This is a place where consumers can share ideas, issues and healthcare experience to contribute to improvements in our health system.  From consumer conversation CHF will build a ‘consumer knowledge base’ – a searchable bank of consumer experience that can be shared across our network. Consumer organisations and consumer representatives working at the local, State and national level will be able to use OurHealth to inform and support their work.

In a section devoted to consumer representatives, the first in a series of online training modules is now available: Guidelines for consumer representatives.

OurHealth is an exciting new resource that will enable consumers to share experiences, views and solutions like never before.  But it will not succeed without your help.  Its essence is sharing real stories, real experience, real solutions. Please take a tour of OurHealth and encourage the consumers in your network to start a conversation, share an idea and help build a consumer resource for positive change.

For more details on the Our Health, Our Community Project and the OurHealth website, please see the website: https://ourhealth.org.au/

Fact Sheets And Advisory Service For Carers Who Speak Languages Other Than English

Carers Australia now has fact sheets for young carers in multiple community languages. Click on the links below to view the fact sheets: 

Are you a young carer?

Vietnamese Turkish Spanish Traditional Chinese Simplified Chinese Serbian Macedonian Italian  Greek Farsi Arabic English

Carer Advisory Service

Vietnamese Tagalog  Spanish Traditional Chinese Simplified Chinese Khmer Hindi Greek Dinka Croatian Arabic English

Latest news

State Budget Health Summary 2017-18

HCA attended the State Budget briefing in June. You can find our summary of the health budget here:

 State Budget 2017 -18 HCA Summary

Transforming Health, InDaily part 1

Has the biggest overhaul in the history of South Australia's health system worked? In the first of a two-part series on Transforming Health, InDaily explores what SA Health has to show for it. The opening of the new RAH and the closure of Repatriation General Hospital will conclude the service moves and Transforming Health will officially end. The ongoing review and improvement of models of care will continue to ensure that services remain contemporary. See the full article here.  

HCA brochure now available

HCA is pleased to release our new brochure, designed to promote awareness of our organisation and our services. The key messages include who we are, which services we provide, and how you can become involved with us. You can view and order the HCA brochure here.

SA health strategic action plan with carers 2016-2020

The SA health strategic action plan with carers 2016-2020 has been released.  The action plan is designed to examine key issues and identify priorities relevant to partnering with carers and the community. You can view the document here.

The Mental Health Show: new radio show by Mark Aiston

Monday 10pm on 101.5 Radio Adelaide 

The mental health show is all about demystifying mental health. During the show issues are discussed, concerns are raised and solutions are offered. Each week an expert from the field is invited to the show, to discuss the latest research details about  their area of expertise. Inspirational stories will be shared with the aim that struggling listeners may feel hopeful. You can find out more and listen to past episodes here.


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Events

Updated National Palliative Care Strategy consultation workshops 

Wednesday 30 August 2017

1pm – 4pm

Consultation is open for the draft updated National Palliative Care Strategy. Face to face feedback is invited during a workshop to be held at the Mercure Grosvenor Hotel Adelaide, 125 North Terrace, Adelaide. You can view the draft strategy here. Online feedback is also invited through an online survey, you can take the survey here. Find out more and register here. 

Balance Awareness Week

Monday 18 – Sunday 24 September 2017

This year’s Balance Awareness Week campaign aims to open the discussion and raise awareness of the issues and challenges people experience with balance and other related disorders, and how they have overcome them. The campaign called ‘Do your best flamingo… share your story’, invites those with lived experience to share their stories about how they rebalanced their lives after being diagnosed with one of these disorders. You can find out more and share your story online here.

Frailty & Healthy Ageing Research Showcase

Friday 8 September 2017 

The Frailty & Healthy Ageing Research Showcase will present the latest research taking place in frailty and healthy ageing. Participants will have a chance to find out about the latest technological advances, and will be given critical insights across a full range of research. Registration is free and lunch will be provided. You can find out more and register here.

Healthcare in a person-centred era: communicating to improve outcomes forum

Friday 22 September 2017: Melbourne 

The Alfred Health General Medicine Unit and The Centre of Research Excellence in Patient Safety invites registrations to their forum: Healthcare in a person-centred era: communicating to improve outcomes. Join a group of transformational speakers, facilitators and local consumers, to discuss the impact, evidence, strategies and practicalities of providing person-centred care. You can find out more and register here.

 

 

Community Information Sessions about the new RAH

Want to find out more about the new RAH? Join a community information session in your local area and learn about the new state-of-the-art hospital and how the move is going to work. Midday and evening sessions will be held at each location. Find out more and register here.


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