Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

You can find the Consumer Feedback Process outlined in the fact sheet below. 

Consumer Feedback Process

The following links provide useful information to support consumers and carers who have concerns about their health or aged care provider and/or wish to provide feedback about their experience of care.

SA Health Feedback and Complaints

Health and Community Services Complaints Commissioner

Aged Rights Advocacy Service

Office of the Public Advocate

The Community Visitor Scheme

Disability Advocacy and Complaints Service of South Australia Inc

Australian Health Practitioner Regulation Agency (AHPRA)

Consumers’ Health Forum (CHF) is available to support consumer health work. Developed as part of the CHF Our Health, Our Community Project funded by the Australian Government to support a stronger voice in health reform, OurHealth leverages the online environment to connect consumers, consumer networks and consumer advocates.

Here consumers can ‘Find their way’ to useful information and most importantly, ‘Have a say’ in an interactive space supported and moderated by CHF.  This is a place where consumers can share ideas, issues and healthcare experience to contribute to improvements in our health system.  From consumer conversation CHF will build a ‘consumer knowledge base’ – a searchable bank of consumer experience that can be shared across our network. Consumer organisations and consumer representatives working at the local, State and national level will be able to use OurHealth to inform and support their work.

In a section devoted to consumer representatives, the first in a series of online training modules is now available: Guidelines for consumer representatives.

OurHealth is an exciting new resource that will enable consumers to share experiences, views and solutions like never before.  But it will not succeed without your help.  Its essence is sharing real stories, real experience, real solutions. Please take a tour of OurHealth and encourage the consumers in your network to start a conversation, share an idea and help build a consumer resource for positive change.

For more details on the Our Health, Our Community Project and the OurHealth website, please see the website: https://ourhealth.org.au/

Fact Sheets And Advisory Service For Carers Who Speak Languages Other Than English

Carers Australia now has fact sheets for young carers in multiple community languages. Click on the links below to view the fact sheets: 

Are you a young carer?

Vietnamese Turkish Spanish Traditional Chinese Simplified Chinese Serbian Macedonian Italian  Greek Farsi Arabic English

Carer Advisory Service

Vietnamese Tagalog  Spanish Traditional Chinese Simplified Chinese Khmer Hindi Greek Dinka Croatian Arabic English

Latest news

THCCEC Activities Report finalised

The Transforming Health Consumer and Community Engagement Committee (THCCEC) Activities Report is now available. HCA would like to thank all the consumers and community members who volunteered their time and provided their wisdom to the Committee, which had its final meeting in September 2017. The report summarises the activities of the committee and the experiences of the consumer and community members as well as those of SA Health representatives who attended the meetings. Recommendations regarding future engagement in health strategy and policy are also included. You can view the report below. 

TH CCEC Activities Report

Power Dependency Forum Report

HCA hosted a forum on Power Dependency on Wednesday 15 November 2017. The forum had two key objectives, to review the proposed Power Dependency Strategy and associated messaging to inform the development of a Communications Plan, and support processes for potentially vulnerable people and their carers/families; and to identify what consumers should do to prepare for and manage an outage. The report summarising the key findings arising from the forum is available below.

Power Dependency Forum Report

Consumer experience of SA Health funded services report

HCA hosted a forum on consumer experience of SA Health funded services on Wednesday 29 November 2017. The forum objective was for participants to establish an approach across SA Health that ensures community-based services funded through SA Health have a consumer-centred care focus. The report outlining the main themes to emerge from the forum is now available for download below.

Consumer Experience Forum Report

CHF: Growth of private care in public hospitals raises equity questions

The Consumers Health Forum of Australia (CHF) have released a media statement in response to a new report showing that public patients wait twice as long for elective surgery as private patients do in public hospitals. You can read the full statement here.

Directory of advocacy / complaints services

HCA is pleased to publish this Directory of advocacy / complaints services. It provides a summary of advocacy / complaints services that can assist individuals and families who wish to provide feedback or make a complaint about health, aged care or disability services. The role of each service and the degree of individual advocacy it provides is summarised, and contact details are listed. You can access the directory here.

 


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Events

Netfest 2018

Friday 16 February 2018

Netfest is South Australia's largest professional development and networking event for non-government youth sector workers. The day-long event brings together over a hundred dedicated youth sector workers, stakeholders and supporters from across the state to discuss ideas, projects and inspire best practice. Netfest includes both formal and informal networking, a keynote presentation, professional development session and an open forum. You can find out more and register here.

Introduction to Consumer Advocacy Training

Are you thinking about becoming a consumer advocate or would you like to refresh your knowledge?

Our Introduction to Consumer Advocacy Training session will give you information on the role, challenges and benefits of being a consumer advocate.

The sessions are interactive and based on adult-learning principles. Participants receive reference materials and a certificate of attendance.

For more information see attached flyer

The upcoming training date is:

  • Monday 5 February 2018
  • Wednesday 11 April 2018
  • Friday 22 June 2018
  • Tuesday 18 September 2018
  • Wednesday 14 November 2018

The training is held at the HCA offices at Level 1/12 Pirie Street Adelaide. You can register to attend online here. 

Consumer Advocacy Training Flyer


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