Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

hca logo

Consumers at the centre of health
in South Australia

You can find the Consumer Feedback Process outlined in the fact sheet here. 

The following links provide useful information to support consumers and carers who have concerns about their health or aged care provider and/or wish to provide feedback about their experience of care.

SA Health Feedback and Complaints

Health and Community Services Complaints Commissioner

Aged Rights Advocacy Service

Office of the Public Advocate

The Community Visitor Scheme

Disability Advocacy and Complaints Service of South Australia Inc

Australian Health Practitioner Regulation Agency (AHPRA)

Consumers’ Health Forum (CHF) is available to support consumer health work. Developed as part of the CHF Our Health, Our Community Project funded by the Australian Government to support a stronger voice in health reform, OurHealth leverages the online environment to connect consumers, consumer networks and consumer advocates.

Here consumers can ‘Find their way’ to useful information and most importantly, ‘Have a say’ in an interactive space supported and moderated by CHF.  This is a place where consumers can share ideas, issues and healthcare experience to contribute to improvements in our health system.  From consumer conversation CHF will build a ‘consumer knowledge base’ – a searchable bank of consumer experience that can be shared across our network. Consumer organisations and consumer representatives working at the local, State and national level will be able to use OurHealth to inform and support their work.

In a section devoted to consumer representatives, the first in a series of online training modules is now available: Guidelines for consumer representatives.

OurHealth is an exciting new resource that will enable consumers to share experiences, views and solutions like never before.  But it will not succeed without your help.  Its essence is sharing real stories, real experience, real solutions. Please take a tour of OurHealth and encourage the consumers in your network to start a conversation, share an idea and help build a consumer resource for positive change.

For more details on the Our Health, Our Community Project and the OurHealth website, please see the website: https://ourhealth.org.au/

Fact Sheets And Advisory Service For Carers Who Speak Languages Other Than English

Carers Australia now has fact sheets for young carers in multiple community languages. Click on the links below to view the fact sheets: 

Are you a young carer?

Vietnamese Turkish Spanish Traditional Chinese Simplified Chinese Serbian Macedonian Italian  Greek Farsi Arabic English

Carer Advisory Service

Vietnamese Tagalog  Spanish Traditional Chinese Simplified Chinese Khmer Hindi Greek Dinka Croatian Arabic English

Latest news

HCA 2018 Election Platform

Health Consumers Alliance of SA Inc is the state’s peak health consumer body. Our members, partners and consumer advocates have identified priorities for action to ensure consumers are at the centre of health in South Australia. They want health policy based on evidence, research and consumer input at all stages to improve health outcomes and reduce costs. You can find the HCA 2018 Election Platform and Background below. 

HCA 2018 Election Platform

HCA 2018 Election Platform Background

HCA Board Chair participating in Collaborative Pairs Australia

Beginning soon as a national trial in Australia, the Collaborative Pairs Australia program is bringing together health providers and consumers to develop their teamwork skills, to lead change and improve health and wellbeing outcomes. The program will deliver leadership training to participants who enrol as consumer-clinician pairs in four regions, and support them to implement localised health service improvement and innovation projects. HCA Board Chair Deb Kay is one of the program facilitators. Deb is optimistic about the potential of this project to build the capacity and expertise of consumers and health professionals to work in genuine partnership. You can find more information on the program and Deb’s participation here.

HCA February 2018 Board Update

At the HCA Board meeting on 5 February 2018, members discussed a range of topics, including changes to Board membership, progress in recruiting a new HCA Chief Executive, and the HCA 2018 Election Platform. You can read the Board Update here.

Consumer Advocates Network Meeting

Last Tuesday we hosted our first Consumer Advocates Network (CAN) meeting for 2018. At each meeting of the CAN, we include a specific topic for discussion or learning. The topic for the February meeting was the SA Translation Centre, with guest speaker Jenni Carr. All members of the CAN network have completed our Introduction to Consumer Advocacy Training course. You can find out more about the training and scheduled training dates for 2018 here.

Oakden Response Plan Oversight Committee: February Communique

The SA Health Oakden Response Plan Oversight Committee was established in June 2017 to provide oversight and guidance to SA Health in implementing the six recommendations outlined in the Oakden Report. Following each meeting, a communique summarising the activities of the committee is published. The February 2018 communique has been published and is available to view here. You can view all available communiques here.


View all latest news


Latest eNews

Events

Inspiration for Innovation Symposium: The Health Priority Network

Thursday 1 March 2018

9.30am – 1.30pm
Torrensville

The Adelaide Primary Health Network (PHN) is hosting an Inspiration for Innovation Symposium at the Thebarton Community Centre, with the aim to encourage community members to join their Health Priority Network. The Network provides a platform to share ideas and work together to improve a person’s primary health care journey. The symposium will explore opportunities for improving:

• health promotion and health literacy
• mental health, alcohol and other drugs, and physical
health issues
• equity and access for Aboriginal and Torres Strait
Islander communities.

You can find out more and register to attend here.

Health Project Management Community of Practice

Wednesday 4 April 2018
5.30pm – 7.00pm
Adelaide

The Australian Institute of Project Management is hosting an event on health project management, the first event in a series. Registered participants will explore the challenges in project management in health. Guest Speaker Professor Judith Dwyer, Director of Research in the Department of Health Care Management at the Flinders University School of Medicine, will present ideas formed in the course of her working life in healthcare management. Participants will be encouraged to contribute their perspectives and stories following the presentation. You can view the event flyer to find out more below. 

Health Project Management Flyer

Working with people with lived experiences

Tuesday 6 March 2018
9.30am – 12.30pm
Hindmarsh

Participants of the working with people with lived experiences workshop will explore the current and potential role of people with lived experience within their services. It will also employ examples to highlight the complexities and the innovation in practice to help guide future direction in this area. There will be a focus on people with a CALD background. Please email your RSVP to This email address is being protected from spambots. You need JavaScript enabled to view it. or phone 8245 8100. More information is available on the flyer below.

Working with people with lived experience

National Disability Insurance Scheme information session

Monday 26 February 2018

5pm – 6.30pm

North Adelaide Community Centre

The National Disability Insurance Agency is running an information session to help people with disability, their families, and carers to:

gain information about accessing the NDIS
understand what may be included in an NDIS plan
prepare for their first planning conversation.

This session is for people who seek access to the NDIS or who already have gained eligibility for the NDIS. You can find out more and register here.

Closing the Gap Day 2018

Thursday 22 March 2018

The Northern Health Network invites you to join them for a celebration of Indigenous culture at Closing the Gap Day, to be held at the Adelaide Showground. The day is a free all-ages event which aims to bring together people from Aboriginal and Torres Strait Islander communities to share information and take meaningful action in support of achieving Indigenous health equality by 2030. You can find out more and register here.


View all events

HCA on Facebook

HCA on Facebook

HCA on Facebook

nothing about us without us