Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

You can find the Consumer Feedback Process outlined in the fact sheet below. 

Consumer Feedback Process

The following links provide useful information to support consumers and carers who have concerns about their health or aged care provider and/or wish to provide feedback about their experience of care.

SA Health Feedback and Complaints

Health and Community Services Complaints Commissioner

Aged Rights Advocacy Service

Office of the Public Advocate

The Community Visitor Scheme

Disability Advocacy and Complaints Service of South Australia Inc

Australian Health Practitioner Regulation Agency (AHPRA)

Consumers’ Health Forum (CHF) is available to support consumer health work. Developed as part of the CHF Our Health, Our Community Project funded by the Australian Government to support a stronger voice in health reform, OurHealth leverages the online environment to connect consumers, consumer networks and consumer advocates.

Here consumers can ‘Find their way’ to useful information and most importantly, ‘Have a say’ in an interactive space supported and moderated by CHF.  This is a place where consumers can share ideas, issues and healthcare experience to contribute to improvements in our health system.  From consumer conversation CHF will build a ‘consumer knowledge base’ – a searchable bank of consumer experience that can be shared across our network. Consumer organisations and consumer representatives working at the local, State and national level will be able to use OurHealth to inform and support their work.

In a section devoted to consumer representatives, the first in a series of online training modules is now available: Guidelines for consumer representatives.

OurHealth is an exciting new resource that will enable consumers to share experiences, views and solutions like never before.  But it will not succeed without your help.  Its essence is sharing real stories, real experience, real solutions. Please take a tour of OurHealth and encourage the consumers in your network to start a conversation, share an idea and help build a consumer resource for positive change.

For more details on the Our Health, Our Community Project and the OurHealth website, please see the website: https://ourhealth.org.au/

Fact Sheets And Advisory Service For Carers Who Speak Languages Other Than English

Carers Australia now has fact sheets for young carers in multiple community languages. Click on the links below to view the fact sheets: 

Are you a young carer?

Vietnamese Turkish Spanish Traditional Chinese Simplified Chinese Serbian Macedonian Italian  Greek Farsi Arabic English

Carer Advisory Service

Vietnamese Tagalog  Spanish Traditional Chinese Simplified Chinese Khmer Hindi Greek Dinka Croatian Arabic English

Latest news

March 2017: New RAH Update

The March edition of the RAH Update is now available. It includes a look at ‘Technical Completion’ and what that means. You can view and download the update below.

March 2017: RAH Update

CHF: Local communities crying out for more action on mental health, not more reviews.

The Consumers Health Forum of Australia have released a media statement calling for more responsive community health services which embrace mental health services designed with consumers, not more reviews. You can read the statement here.

CHF Blog post: After the Colloquium: Connecting Consumers.

The purpose of the colloquium, organised by the Consumers Health Forum of Australia, Mental Health Australia and the National Rural Health Alliance, was to provide the opportunity for consumers, particularly emerging advocates, to join a day of talking and listening about strengthening the role of the consumer in shaping health care. You can read more about the colloquium on their latest blog post here.

Lynch Syndrome Australia Report released

Lynch Syndrome Australia has released Lynch syndrome: Australia’s untold health story, a report that calls for a number of important recommendations to improve diagnosis, risk management and support. It draws on the findings of a world-first study of the lived experience of people with Lynch syndrome and outlines responses from the 251 Australian participants. You can find out more and download the report here.

 

First look inside the new Royal Adelaide Hospital

The new Royal Adelaide Hospital (RAH) has achieved Technical Completion, a significant milestone in the delivery of SA’s world-class new hospital. Over the last five years, the new Royal Adelaide Hospital (RAH) has taken shape over the Adelaide CBD skyline and now is your chance to take a first look inside. The virtual tour shows you through a range of key areas including the Emergency Department, patient bedrooms, the main public entrance on level 3 and car parking facilities. the new RAH will set a benchmark for hospitals of the future and continue the long and proud tradition of providing the best possible care for all South Australians. You can view the video here.


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Events

Preoperative assessment for elective surgery workshop

Tuesday 4 April 2017

The aim of the Preoperative assessment for elective surgery workshop is to develop a consistent, standardised approach to care. The workshop will be held between 2pm – 4pm at the Pavilion on the park. To register or find out more, email This email address is being protected from spambots. You need JavaScript enabled to view it.

Living well with pain: Consumer Symposium

Sunday 9 April 2017

1pm – 5pm University of Adelaide

PainAustralia in collaboration with South Australian healthcare consumer organisations is hosting the annual Living Well with Pain Consumer Symposium in conjunction with the Australian Pain Society’s Annual Scientific Conference. The symposium will bring the issue of pain management to the forefront for health professionals, consumers and other stakeholders in South Australia. If you live with pain or have an interest in in this area of medicine, you can find out more and register to attend online here. The full flyer is available below.

Flyer: Living well with pain

Introduction to Consumer Advocate Training: Nuriootpa

Tuesday 4 April 2017

Introduction to Consumer Advocacy training is coming to Nuriootpa this April. HCA provides training to consumers who have an interest in becoming health consumer advocates. The free training aims to assist participants to become an effective voice as advocates, and be active contributors in shaping the health system in South Australia. If you would like to participate in Introduction to Consumer Advocacy training to prepare yourself for a consumer advocate role, or as a refresher for established consumer advocates, you can find out more, including details about registration in the flyer attached below.

Nuriootpa: CAT Flyer

Modbury Hospital Rehabilitation Centre – Open Day

Saturday 8 April 2017
10am – 2pm

Consumers are invited to attend the Open Day at the new Rehabilitation Centre at Modbury Hospital. The Rehabilitation Centre is part of the $32 million investment in Modbury Hospital under Transforming Health and will enable the hospital to double the number of rehabilitation patients seen each year. The Open Day will include tours and demonstrations of the new facilities, a sausage sizzle and face painting. You can find out more here.

 

Consumer Advocates Network Meeting

Wednesday 3 May 2016

12.30pm – 2.30pm (light lunch at 12pm)

At each meeting of the Consumer Advocates Network, we include a specific topic for discussion or learning. The topic for the May meeting is medical records, followed by other meeting agenda items from 2pm. We welcome your attendance at the May meeting to learn about the Enterprise Patient Administration System (EPAS) and My Health Record, including:
• an overview of EPAS and My Health Record
• how EPAS and My Health Record relate to each other and records systems
• security and access issues
• managing Advanced Care Directives and end of life decisions.

You can register to attend here.

email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 08 8231 4169 for more information.

 


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