Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

hca logo

Consumers at the centre of health
in South Australia

HCA encourages you, the consumer, to use the various complaint processes available to have your concerns, views and grievances addressed by your health service provider.

We believe consumer complaint processes can be a positive means of championing improvements in the health system, leading to better healthcare delivery for all.

In the first instance, we recommend you speak directly with a staff member from the organisation which delivered your service or care.  

If this does not provide a satisfactory resolution, and your concern is about a public hospital, you can contact consumer advisory services at Royal Adelaide HospitalFlinders Medical CentreQueen Elizabeth Hospital Women's and Children's Health Network, Lyell McEwin Health Service, and Modbury Hospital.    

The SA Health Fact Sheet on the consumer feedback process details the steps you can take to give your feedback. It also provides a detailed list of consumer feedback contacts for all the SA metropolitan public hospitals, the country and metropolitan Local Health Networks, and Statewide Health Services (SA Ambulance Service, Drug and Alcohol Service, and SA Dental Service).

If your issue is not adequately resolved with the health service, you have the right to pursue your complaint through the Health and Community Services Complaints Commissioner (HCSCC). This is an independent, impartial and confidential free service. HCSCC assists service users, their families, carers, advocates and service providers with information and advice, and can help people who wish to complain about health, community and child protection services in South Australia

You can find out more about making a complaint to the HCSCC here.

If your complaint is about an individual registered health practitioner or student, the Australian Health Practitioner Regulation Agency (AHPRA) can help you. AHPRA is the right place to make a complaint if you are concerned a health practitioner is behaving in a way that could present a risk to you, to other patients or members of the public.

You can find a joint fact sheet detailing what AHPRA does, and what the HCSCC does below.

AHPRA HCSSC Brochure

 

 

Latest news

Your views will help shape HCA’s advocacy and election priorities

At Health Consumers Alliance of SA Inc (HCA), we work with our members and supporters to achieve our vision: Consumers at the centre of health in South Australia.

In the lead-up to the state election, we are seeking consumer and community views to help shape our advocacy and election priorities.

We invite you to tell us what matters to you. As a guide, we have listed some questions below that you may wish to consider.

Please can you provide your views by Wednesday 1 November 2017, via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or post to HCA, PO Box 2248, Adelaide, SA, 5001.

Questions:
1. What should health services do more of for South Australians?

2. What should health services stop doing for South Australians?

3. Are there issues that HCA should influence more?

4. Are there priority groups of South Australians that HCA could be helping more?

Thank you for sharing your views, and for helping us to promote and strengthen the voices, wellbeing, rights and leadership of health consumers.

Asthma SA resources

 Asthma SA has recently launched a range of asthma-related resources for community members from Arabic, Vietnamese, Mandarin, Dinka & Nepali speaking backgrounds.The resources reflect the different information needs of these community language groups with varying levels of health literacy in relation to asthma basic facts, key daily asthma management, & asthma first aid. You can access the resources here

 

Medical Record and Date-Driven Healthcare

The Australian Commission on Safety and Quality in Healthcare and Independent Hospital Pricing Authority have developed an animation about medical records and date-driven Healthcare. The animation was created in consultation with clinical stakeholders and aims to raise awareness among clinicians of what clinical coding is, and how the medical record is used in this context. You can watch the video

 

Forum report on the draft Consent to Medical Treatment and Palliative Care Amendment Bill

HCA hosted a forum on the draft Consent to Medical Treatment and Palliative Care Amendment Bill on Thursday 21 September 2017. The objective of the forum was to gain consumer feedback on the draft bill. The report outlining the main themes and recommendations emerging from the forum is available below. 

Consent Forum Report

2017 HCA Members Forum Summary Report

HCA held the 2017 HCA Members Forum on Monday 25 September 2017, from 3.00 to 5.00pm. Seventeen members attended. The purpose of the forum was to provide an opportunity for HCA members to identify the priorities for HCA’s advocacy and 2017/18 state election platforms.

Eight priority issues emerged:
1. The consumer/health system interface
2. Rural and remote health
3. Service improvement through the consumer voice
4. Aged care and older people, and health care homes
5. Social determinants of health - the needs and health care of Aboriginal and Torres Strait Islander children, and high incarceration rates, were highlighted at the conclusion of the forum. So too was the need to change the culture of the workplace to ensure a consumer focus. There was also an acknowledgement of racism in health care.
6. Consumer and carer escalation of care
7. Medication management first response and polypharmacy
8. Access and navigation of the health system, including E-Health and information technology access.

You can find the Forum Summary Report below.

2017 HCA Members Forum Summary Report


View all latest news


Latest eNews

Events

Ageing Well Conference

Wednesday 22 – Thursday 23 November 2017

The Ageing Well Conference will highlight the leading transformational global trends and bring together international experts to explore the business innovation and social innovation opportunities. At the heart of the design and thinking is ensuring people in their 60’s and beyond have better choices that bring their life greater purpose and meaning, and more control in determining the choices available to them as they transition through life’s course. You can find out more and register here. 

Consumer forum on the SA Health Community Power Dependency Project

Wednesday 15 November
1.00 - 3.30pm

Following the state-wide power outage in September 2016, SA Health has developed an emergency plan to manage the impacts of an extended power outage. HCA is hosting a forum to seek consumer advice on the SA Health Community Power Dependency Project. The forum objectives are to give consumers the opportunity to review the proposed Power Dependency Strategy and messaging, and provide feedback on what to do to prepare for and manage an outage. You can find out more and register here. 

National Carers Week 2017

Sunday 15 October – Saturday 21 October 2017

This week is National Carers Week, a time to recognise and celebrate the outstanding contribution that Australia’s 2.7 million unpaid carers make to our nation. There are many ways to engage with the campaign this year, you can find out more on the website here. You can publicly pledge your thanks to Australia’s unpaid carers and let them know how much they count here.

Adelaide Mitcham Prostate support meeting

Thursday 26 October 2017

7pm - 8.45pm

The Adelaide Mitcham Prostate support meeting will provide an overview of prostate disease. The guest speaker is Dr Richard Wells, who is a urologist. You can view the event flyer to find out more here. 

Cancer Voices Challenge Bike Ride

Sunday 22 October 2017

Cancer Voices Challenge Bike Ride is on this Sunday, starting at 8am from Kensington Gardens reserve, Norwood Parade between Glynburn & Penfolds Rd. Ride into the beautiful Adelaide Hills with 20, 35 or 67km distance options. Cost of entry-wear yellow! You can find out more and register here. 


View all events

HCA on Facebook

HCA on Facebook

HCA on Facebook

nothing about us without us