HCA encourages you, the consumer, to use the various complaint processes available to have your concerns, views and grievances addressed by your health service provider.
We believe consumer complaint processes can be a positive means of championing improvements in the health system, leading to better healthcare delivery for all.
In the first instance, we recommend you speak directly with a staff member from the organisation which delivered your service or care.
If this does not provide a satisfactory resolution, and your concern is about a public hospital, you can contact consumer advisory services at Royal Adelaide Hospital, Flinders Medical Centre, Queen Elizabeth Hospital , Women's and Children's Health Network, Lyell McEwin Health Service, and Modbury Hospital.
The SA Health Fact Sheet on the consumer feedback process details the steps you can take to give your feedback. It also provides a detailed list of consumer feedback contacts for all the SA metropolitan public hospitals, the country and metropolitan Local Health Networks, and Statewide Health Services (SA Ambulance Service, Drug and Alcohol Service, and SA Dental Service).
If your issue is not adequately resolved with the health service, you have the right to pursue your complaint through the Health and Community Services Complaints Commissioner (HCSCC). This is an independent, impartial and confidential free service. HCSCC assists service users, their families, carers, advocates and service providers with information and advice, and can help people who wish to complain about health, community and child protection services in South Australia
You can find out more about making a complaint to the HCSCC here.
If your complaint is about an individual registered health practitioner or student, the Australian Health Practitioner Regulation Agency (AHPRA) can help you. AHPRA is the right place to make a complaint if you are concerned a health practitioner is behaving in a way that could present a risk to you, to other patients or members of the public.
You can find a joint fact sheet detailing what AHPRA does, and what the HCSCC does below.