Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

An introduction to health literacy

At Health Consumers Alliance of SA Inc (HCA), we believe that health literacy is a fundamentally important component of safe and high quality health care. As part of our vision – Consumers at the centre of health in South Australia - we seek to promote and support the individual health literacy of consumers, as well as the health literacy environment of service providers.

The information on health literacy below is largely sourced from the Australian Commission on Safety and Quality in Health Care1. It works in partnership with patients, consumers, clinicians, managers, policy makers and healthcare organisations to achieve a sustainable, safe and high-quality health system.


What is health literacy?

Your health literacy is much more than your ability to read, write, communicate and seek health information. It is a safety and quality issue for everyone who uses and works in the health system.

The Australian Commission on Safety and Quality in Health Care (the Commission) separates health literacy into two components:
1. Individual health literacy – is the skills, knowledge, motivation and capacity of a person to access, understand, appraise and apply information to make effective decisions about health and health care and take appropriate action.

2. Health literacy environment – is the infrastructure, policies, processes, materials, people and relationships that make up the health system, and have an impact on the way that people access, understand, appraise and apply health-related information and services.


Why is health literacy important?

The Commission’s National Statement on Health Literacy states that health literacy plays an important role in enabling effective partnerships between consumers and service providers.

For partnerships to work, everyone involved needs to be able to give and receive, interpret and act on information such as treatment options and plans.

Having consumers who are partners in the processes of health and health care is necessary for safe and high quality care. This also plays an important role in reducing health inequality.


How can individual health literacy impact on you?

Health literacy is important to your health and wellbeing, and to the safety and quality of your health care.

Your ability to access, understand, appraise and apply information impacts on your health and wellbeing.
• Access refers to your ability to seek, find and obtain health information.
• Understand refers to your ability to comprehend the health information that you access.
• Appraise describes your ability to interpret, filter, judge and evaluate the health information that you access.
• Apply refers to your ability to communicate and use the information to make decisions to maintain and improve your health.2

Your expectations and previous experiences, the quality of information provided, and the relationship with your health service provider all play a role too.

Only about 40% of adults have the level of individual health literacy they need to be able to make well-informed decisions and take action about their health. Some of the impacts of low health literacy can include:
• difficulty understanding health information
• not taking medications correctly
• poorer knowledge of health conditions
• less use of preventive health services, like screening or vaccinations
• more visits to hospital
• poorer health status.1

Your health literacy is not fixed in every situation. It can change depending on several factors, like how well you feel, how much stress you are under, and how tired you are.

For more information, have a look at the Commission’s document, Health Literacy: A summary for Consumers.


Why does the health literacy environment matter?

The health literacy environment can either help or hinder your individual health literacy, and your health outcomes.

The Commission describes the health literacy environment as being all around you. It is how you get information about health, where you get it and who you get it from. For example, it includes health product packaging and design, information hospitals send you in preparation for procedures, medication information provided by your health practitioner or information provided by your health insurer.

It also includes the health services you use, how they are organised, how complicated they are, and how much they support you to make the best health decisions for you. Examples of this include how well signs and instructions are displayed in a hospital; how you are provided with information about referrals; the type of steps you need to take to make a medical appointment; how you claim your Medicare refund, and the support you are provided with to maintain your health care plan.

The health literacy environment can be hard to understand – different professions often speak in jargon; people make assumptions about what you already know; and healthcare processes vary between health practitioners and health services.

Through accreditation processes and support from organisations like the Commission, and NPS Medicine Wise healthcare services are increasingly looking at ways to improve their health literacy environment – to make their information, systems and processes easier to understand and use.

1. Australian Commission on Safety and Quality in Health Care – Health Literacy page.

2. Sørensen et al. Health literacy and public health: A systematic review and integration of definitions and models. BMC Public Health 2012, 12:80.

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Events

Workshop – Draft Second Edition of the Australian Charter of Healthcare Rights (the Charter)

Wednesday 6 March 2019

11.30am - 2:30 pm
HCA Adelaide

The Australian Commission on Safety and Quality in Health Care invites consumers to attend a workshop to provide input on the draft Second Edition of the Australian Charter of Healthcare Rights (the Charter). A consultation was undertaken in 2018 which sought feedback on how user-friendly and easy to understand the existing Charter is, and how it could be improved. This feedback has informed the draft Second Edition, which will be discussed in detail at the workshop. Feedback will also be sought on the types of resources participants would find helpful when using the Charter. Participants will be provided with introductory information and will be required to complete a short survey prior to the event. Lunch will be provided.

Find out more and register here. 

Closing The Gap Day

Wednesday 27 March 

11.00am - 3.00pm
Adelaide Showgrounds

Sonder, in partnership with the Adelaide Primary Health Network, is hosting the Closing the Gap Day at the Adelaide Showground. Admission is free for all ages. It aims to bring together people from the Aboriginal and Torres Strait Islander community to share information and take meaningful action in support of achieving Indigenous health equality by 2030. The event will also feature plenty of free activities for children, including a petting zoo, jumping castle, face painting and much more.

Find out more here.

2019 Choosing Wisely Australia National Meeting

Thursday 30 May 2019

Melbourne

The 2019 annual Choosing Wisely National Meeting will bring together policy makers, consumers and other health care stakeholders for an interactive discussion on the opportunities, challenges, and highlights of the Choosing Wisely initiative as it continues to grow. Early bird registration is open until Thursday 18 April.

Find out more and register here. 

Health & Community Services Complaints Commissioner Website Focus Group

Wednesday 30 January 2019

10am – 12pm
HCA Adelaide

HCA is hosting a focus group for the South Australian Health and Community Services Complaints Commissioner (HCSCC). The focus group aims to gain consumer feedback on their current website to ensure it is user-friendly.

You can find out more and register here. 

Back to eNews here. 

Community Mental Health Consumer and Carer Workshop

Thursday 21 February 2019

1.00pm – 4.00pm
Thebarton

As part of the Community Mental Health Re-design Project, a Community Mental Health Consumer and Carer workshop is being held for consumers and carers who are or have received care from CALHN mental health services.
The aim of the workshop is to identify:

Who are our consumers, carers and community?
What are our guiding principles?
Service description – what works well and what we could do better?
Future service – how would it work?

Find out more and Register here

 


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