Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

Health literacy resources for clinicians, service providers and managers

HCA has compiled a list of resources produced by various organisations, designed to assist clinicians, service providers and managers to improve consumers’ individual health literacy, and the health literacy environment. A short description of the resource is included under each link.


Australian Commission on Safety and Quality in Health Care (ACSQHC) resources 

Five new health literacy fact sheets for health services
Released in July 2017, these fact sheets link staff working in quality improvement to a range of tools and examples to help plan improvements to your organisation’s health literacy environment.  

   Fact sheet 1: An introduction to improving health literacy in your organisation
   Fact sheet 2: Making health literacy part of your policies and processes
   Fact sheet 3: Making way-finding easier
   Fact sheet 4: Writing health information for consumers
   Fact sheet 5: Supporting staff to meet health literacy needs

Summary listing of health literacy resources
This webpage provides links to all health literacy documents on the ACSQHC website.

Health literacy for clinicians
A one-page infographic (text and pictures) describing how you can help your patients to better understand their health.

Health Literacy: A summary for Clinicians
An eight-page booklet describing how clinicians can influence, address and improve health literacy.

Health literacy for managers
A one-page infographic describing how to create a good health literacy environment within your organisation.

Health literacy: a summary for Executives and Managers
An eight-page booklet describing the attributes of a healthcare organisation that addresses health literacy.

National statement on health literacy
A four-page statement which highlights possible actions that can be taken by organisations and individuals working in the health sector to address health literacy.

Health Literacy – taking action to improve safety and quality
A detailed paper of 96 pages, which provides a broad overview of health literacy in Australia, and identifies a number of areas and actions required to address health literacy in a coordinated way.

National Safety and Quality Health Service Standard 2 – Partnering with consumers
This webpage provides links to supportive resources developed by the Commission to help healthcare organisations better understand the requirements of Standard 2.

Tip Sheet 8: Health literacy and the NSQHS Standards
A 10-page document summarising actions in the National Safety Quality Health Service (NSQHS) Standards related to health literacy, and strategies to address them.

Tip Sheet 5: Preparing written information for consumers that is clear, understandable and easy to use
A four-page tip sheet summarising how organisations can work in partnership with consumers to ensure effective written health information that meets consumers’ needs and a number of actions across the NSQHS Standards.

Tip Sheet 6: How to get feedback from consumers on patient information publications
A five-page tip sheet which summarises how to seek out and incorporate consumer views and perspectives about the patient information publications that you develop and distribute to the people who use your service.

 

SA Health Resources

Guide for engaging with consumers and the community
A sixteen-page guide designed to strengthen and improve the practice of consumer and community engagement processes. It includes examples of the scales and levels of engagement, and practical tools to assist in engaging successfully. The tools related to health literacy are listed separately below.

Tips for communicating clearly – Tools for promoting health literacy: Tool 3
A two-page guide on key communication strategies and requirements for respecting culture and language.

The teach-back method - Tools for promoting health literacy: Tool 4
A one-page guide on how asking what consumers recall, and if they can restate what they have been told, is one of the top consumer safety practices.

Follow-up with consumers - Tools for promoting health literacy: Tool 5
A one-page guide on follow-up with consumers to make sure they obtain, process and understand information about health care, services and the health system.

Encourage questions - Tools for promoting health literacy: Tool 6
A two-page guide with questions to help consumers obtain, process and understand information about health care, services and the health system.

Assessing readability – Tools for promoting health literacy: Tool 7
A one-page guide on consumer feedback and readability formula.

Writing health information - Tools for promoting health literacy: Tool 8
A two-page guide and checklist on working with consumers to plan, produce and evaluate health information.


Choosing Wisely Australia resources

5 questions to ask your doctor – factsheet or poster
A one-page tip sheet listing five questions patients can ask of their doctors or other health- care providers before they get any test, treatment or procedure. Available in A4 and poster size.

5 questions to ask your doctor – graphic for waiting room TV systems
As above.

Recommendations of the tests, treatments, and procedures for healthcare providers and consumers to question
On this webpage you will find lists of recommendations by Australia's peak colleges, societies and associations, of the tests, treatments, and procedures that healthcare providers and consumers should question. Each recommendation is based on the best available evidence.

Choosing Wisely Australia resources for colleges, societies and supporters
This webpage contains the Choosing Wisely Australia communication kit. It lists resources such as documents, a PowerPoint presentation and video clips, to provide key messages and tools to assist with communicating about Choosing Wisely Australia.

Choosing Wisely Australia videos
This webpage contains a variety of videos and transcripts, including case studies, interviews about interactions between health professionals and consumers, and the release of college, society and association recommendations in March 2016.

 

NPS MedicineWise resources

For your patients
This webpage includes a list of resources to help health professionals communicate essential treatment messages to patients. Fact sheets and treatment plans can be printed and given to patients.

Decision tools and resources
On this webpage you will find a variety of decision tools - for both health professionals and patients - that have been developed to provide guidance through your clinical decisions with patients. Some are designed to facilitate discussion with patients; others allow patients to record their symptoms of medicines use, to discuss with you in future consultations.

 

Healthdirect Australia resources

About healthdirect Symptom checker
This webpage contains a video and text detailing what the healthdirect Symptom checker is, and how it supports GPs and patients, by increasing the health literacy of patients about their situation before attending their GP appointments.  On this website you can search by A-Z health topics, or by conditions, symptoms or life stages.

 

Translated resources / multicultural health resources

The Health Translations Directory 
This directory provides direct links to reliable translated resources produced in Australia. It enables professionals to support their culturally and linguistically diverse (CALD) patients/consumers to make positive health and lifestyle choices and to improve their health literacy.  On this website you can search by topic or language.

Centre for Culture, Ethnicy and Health (CCEH) resources
The CCEH library gives you access to quality resources and validated information about culture, ethnicity, health and wellbeing to help you work better with people from refugee and migrant backgrounds. On this page you will find 10 health literacy resources, including tips for communicating with clients who have low health literacy, using teach-back via an interpreter, and producing a translated resource that is accurate and culturally appropriate.

 

Other Australian resources

Ophelia resources
Ophelia means Optimizing Health Literacy and Access to health information and services.  This website contains resources and information about the Ophelia Approach -  it involves the collaboration of a wide range of community members, community leaders, and workers to develop health literacy interventions that are based on needs identified within a community.

North Western Melbourne PHN resources
This page by the North Western Melbourne Primary Health Network (PHN) includes links to a variety of health literacy resources for health professionals.  It includes an overview of health literacy; guides and tools to use in your practice to address health literacy; techniques to improve communication and patient empowerment; how to access and work with interpreters; and information on culturally-sensitive care.

Tasmanian Government - Department of Health and Human Services resources
On this page you will find a comprehensive Communication and Health Literacy Workplace Toolkit. It provides information and practical tools on topics in six main sections: spoken communication, written communication, improving the health literacy environment of health care facilities, people with additional communication needs, improving health literacy, and workplace assessment tools.  You will also find links to Health Literacy in Practice, including a range of videos, and to further resources.

 

 

 



Latest news

Summary report for the Oakden Response Plan Oversight Committee released

The final Oakden Response Report is now available. It provides a comprehensive record of the work undertaken by the Oakden Report Response Plan Oversight Committee, on which HCA was a member. The committee was established under recommendations outlined in the Oakden Report It is intended to provide a complete reference point for policy documents and guidelines created in response to the Oakden Report recommendations for use by SA Health staff and staff of partner organisations providing services to older people in South Australia. The document contains details of the work of the Committee and its subcommittees and complete copies of all relevant outputs. You can download the document below. 

 Oakden Response Plan Oversight Committee Final Report

NPS MedicineWise

Monday 20 – Sunday 26 August 2018

Next week is Be Medicinewise Week. The theme this year is ''Our Families Matter'', so it’s important to make safe and wise decisions about medicines and health. No matter what type of medicines you or your family take, it’s important to know your medicines. If medicines aren’t used correctly, the results can be serious. You can find out more about being Medicinewise here.

Pelvic Mesh morning tea

HCA’s Chief Executive, Julia Overton was invited to attend a morning tea held in SA Parliament House and hosted by the Pelvic Mesh Awareness Group. The morning brought people with lived experience together with members of parliament, industry experts and SA health. Thank you to the mesh affected women who attended and shared their experiences with us.

There is a SA Health Transvaginal Mesh Strategy in place now which includes:

- a free consumer support line 1800 666 374, staffed 9am to 4pm Monday to Friday
- establishment of The Consumer Advisory Group
- distribution of information via GP newsletters
- commencement of medical record audit
- establishment of The Executive Advisory Group and Clinical Reference Group.

You can find out more here

Carers SA Strategic Plan 2018-2019

Carers SA has released its Strategic Plan 2018-2019. This is an important document which will guide their work over the next 18 months and has been developed with input from the sector and staff. You can view the Plan on their website here.

Rapid Applied Research Translation for Health Impact Grant Scheme

Closes: 5pm Monday 27 August 2018

The South Australian Academic Health Science and Translation Centre is inviting applications for Rapid Applied Research Translation for Health Impact Grants through a funding allocation from the Medical Research Future Fund (MRFF). This funding opportunity is presented in the context of the Medical Research and Innovation Strategy 2016 -2021 and Medical Research and Innovation Priorities 2016-2018, as part of the Medical Research Future Fund. You can find out more in the Terms of Reference and download an application form below. 

TOR: Rapid Applied Research Translation for Health Impact Grant Scheme

Application form: Rapid Applied Research Translation for Health Impact Grant Scheme


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Events

Equity and Access in Health Care Forum

Wednesday 29 August 2018
1.30pm – 3.00pm
HCA, Adelaide

HCA in partnership with SA Health invites consumers to attend an information session to learn about the draft Equity and Access in Health Care Policy Directive for SA Health. Participants will have an opportunity to contribute their ideas and feedback on the Policy.

You can access the draft policy here.

You can register to attend the Forum here.

If you are unable to attend the Forum you can complete an online survey here.

Planning Ahead Seminar

Thursday 13 September 2018
9.15am – 12.30om
COTA Adelaide

COTA SA is hosting a free Reframing Ageing Seminar about the financial, legal and health benefits of early planning for retirement and beyond. To register and find out more call (08) 8232 0422, 1800 182 324 (free for country callers) or email This email address is being protected from spambots. You need JavaScript enabled to view it. . You can view the program and find out more here.

Disability Ageing and Lifestyle Expo, My Life My Choice

Thursday 27 September 2018

10am4pm
Adelaide Showground

The annual Disability, Ageing and Lifestyle Expo will showcase practical ideas, research and initiatives under the ‘My Life, My Choice’ theme. My Life, My Choice, is about empowering individuals, couples and families to ensure that they remain at the centre of decisions related to their needs and provide information about the types of services and supports that are available to them. You can find out more here.

Motor Neurone Disease Australia Conference

Friday 31 August 2018

8.30am - 5.00pm
Adelaide

The 9th National Motor Neurone Disease (MND) Australia Conference is hosted by the MND Association of South Australia and will be held at the Grand Chancellor Hotel. The Conference will promote the sharing of expertise and understanding of MND nationally, with the aim to improve care and support for people living with MND, their carers and families. You can find out more and register here.

Food Security Onkaparinga Forum

Wednesday 12 September 2018

1.00pm – 4.30pm
Noarlunga

Healthy Cities Onkaparinga is hosting a forum with the aim to establish a Food Security Collaborative for Onkaparinga. Participants will have the opportunity to discuss and provide their input on what should be included in the design of the Food Security Collaborative. There will be guest speakers and presentations, information stalls and light refreshments will be served. You can find out more and register here.


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