Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

Health literacy resources for clinicians, service providers and managers

HCA has compiled a list of resources produced by various organisations, designed to assist clinicians, service providers and managers to improve consumers’ individual health literacy, and the health literacy environment. A short description of the resource is included under each link.


Australian Commission on Safety and Quality in Health Care (ACSQHC) resources 

Five new health literacy fact sheets for health services
Released in July 2017, these fact sheets link staff working in quality improvement to a range of tools and examples to help plan improvements to your organisation’s health literacy environment.  

   Fact sheet 1: An introduction to improving health literacy in your organisation
   Fact sheet 2: Making health literacy part of your policies and processes
   Fact sheet 3: Making way-finding easier
   Fact sheet 4: Writing health information for consumers
   Fact sheet 5: Supporting staff to meet health literacy needs

Summary listing of health literacy resources
This webpage provides links to all health literacy documents on the ACSQHC website.

Health literacy for clinicians
A one-page infographic (text and pictures) describing how you can help your patients to better understand their health.

Health Literacy: A summary for Clinicians
An eight-page booklet describing how clinicians can influence, address and improve health literacy.

Health literacy for managers
A one-page infographic describing how to create a good health literacy environment within your organisation.

Health literacy: a summary for Executives and Managers
An eight-page booklet describing the attributes of a healthcare organisation that addresses health literacy.

National statement on health literacy
A four-page statement which highlights possible actions that can be taken by organisations and individuals working in the health sector to address health literacy.

Health Literacy – taking action to improve safety and quality
A detailed paper of 96 pages, which provides a broad overview of health literacy in Australia, and identifies a number of areas and actions required to address health literacy in a coordinated way.

National Safety and Quality Health Service Standard 2 – Partnering with consumers
This webpage provides links to supportive resources developed by the Commission to help healthcare organisations better understand the requirements of Standard 2.

Tip Sheet 8: Health literacy and the NSQHS Standards
A 10-page document summarising actions in the National Safety Quality Health Service (NSQHS) Standards related to health literacy, and strategies to address them.

Tip Sheet 5: Preparing written information for consumers that is clear, understandable and easy to use
A four-page tip sheet summarising how organisations can work in partnership with consumers to ensure effective written health information that meets consumers’ needs and a number of actions across the NSQHS Standards.

Tip Sheet 6: How to get feedback from consumers on patient information publications
A five-page tip sheet which summarises how to seek out and incorporate consumer views and perspectives about the patient information publications that you develop and distribute to the people who use your service.

 

SA Health Resources

Guide for engaging with consumers and the community
A sixteen-page guide designed to strengthen and improve the practice of consumer and community engagement processes. It includes examples of the scales and levels of engagement, and practical tools to assist in engaging successfully. The tools related to health literacy are listed separately below.

Tips for communicating clearly – Tools for promoting health literacy: Tool 3
A two-page guide on key communication strategies and requirements for respecting culture and language.

The teach-back method - Tools for promoting health literacy: Tool 4
A one-page guide on how asking what consumers recall, and if they can restate what they have been told, is one of the top consumer safety practices.

Follow-up with consumers - Tools for promoting health literacy: Tool 5
A one-page guide on follow-up with consumers to make sure they obtain, process and understand information about health care, services and the health system.

Encourage questions - Tools for promoting health literacy: Tool 6
A two-page guide with questions to help consumers obtain, process and understand information about health care, services and the health system.

Assessing readability – Tools for promoting health literacy: Tool 7
A one-page guide on consumer feedback and readability formula.

Writing health information - Tools for promoting health literacy: Tool 8
A two-page guide and checklist on working with consumers to plan, produce and evaluate health information.


Choosing Wisely Australia resources

5 questions to ask your doctor – factsheet or poster
A one-page tip sheet listing five questions patients can ask of their doctors or other health- care providers before they get any test, treatment or procedure. Available in A4 and poster size.

5 questions to ask your doctor – graphic for waiting room TV systems
As above.

Choosing Wisely Australia resources for colleges, societies and supporters
This webpage contains the Choosing Wisely Australia communication kit. It lists resources such as documents, a PowerPoint presentation and video clips, to provide key messages and tools to assist with communicating about Choosing Wisely Australia.

Choosing Wisely Australia videos
This webpage contains a variety of videos and transcripts, including case studies, interviews about interactions between health professionals and consumers, and the release of college, society and association recommendations in March 2016.

 

NPS MedicineWise resources

For your patients
This webpage includes a list of resources to help health professionals communicate essential treatment messages to patients. Fact sheets and treatment plans can be printed and given to patients.

Decision tools and resources
On this webpage you will find a variety of decision tools - for both health professionals and patients - that have been developed to provide guidance through your clinical decisions with patients. Some are designed to facilitate discussion with patients; others allow patients to record their symptoms of medicines use, to discuss with you in future consultations.

 

Healthdirect Australia resources

About healthdirect Symptom checker

This webpage contains a video and text detailing what the healthdirect Symptom checker is, and how it supports GPs and patients, by increasing the health literacy of patients about their situation before attending their GP appointments.

 

Translated resources / multicultural health resources

The Health Translations Directory 
This directory provides direct links to reliable translated health resources produced in Australia.  It enables professionals to support their culturally and linguistically diverse (CALD) patients/consumers to make positive health and lifestyle choices and to improve their health literacy.  On this website you can search by topic or language.

Centre for Culture, Ethnicy and Health (CCEH) resources
The CCEH library gives you access to quality resources and validated information about culture, ethnicity, health and wellbeing to help you work better with people from refugee and migrant backgrounds. On this page you will find 10 health literacy resources, including tips for communicating with clients who have low health literacy, using teach-back via an interpreter, and producing a translated resource that is accurate and culturally appropriate.

 

Other Australian resources

North Western Melbourne PHN resources
This page by the North Western Melbourne Primary Health Network (PHN) includes links to a variety of health literacy resources for health professionals.  It includes an overview of health literacy; guides and tools to use in your practice to address health literacy; techniques to improve communication and patient empowerment; how to access and work with interpreters; and information on culturally-sensitive care.

Tasmanian Government - Department of Health and Human Services resources
On this page you will find a comprehensive Communication and Health Literacy Workplace Toolkit. It provides information and practical tools on topics in six main sections: spoken communication, written communication, improving the health literacy environment of health care facilities, people with additional communication needs, improving health literacy, and workplace assessment tools.  You will also find links to Health Literacy in Practice, including a range of videos, and to further resources.

 

 

 



Latest news

THCCEC Activities Report finalised

The Transforming Health Consumer and Community Engagement Committee (THCCEC) Activities Report is now available. HCA would like to thank all the consumers and community members who volunteered their time and provided their wisdom to the Committee, which had its final meeting in September 2017. The report summarises the activities of the committee and the experiences of the consumer and community members as well as those of SA Health representatives who attended the meetings. Recommendations regarding future engagement in health strategy and policy are also included. You can view the report below. 

TH CCEC Activities Report

Power Dependency Forum Report

HCA hosted a forum on Power Dependency on Wednesday 15 November 2017. The forum had two key objectives, to review the proposed Power Dependency Strategy and associated messaging to inform the development of a Communications Plan, and support processes for potentially vulnerable people and their carers/families; and to identify what consumers should do to prepare for and manage an outage. The report summarising the key findings arising from the forum is available below.

Power Dependency Forum Report

Consumer experience of SA Health funded services report

HCA hosted a forum on consumer experience of SA Health funded services on Wednesday 29 November 2017. The forum objective was for participants to establish an approach across SA Health that ensures community-based services funded through SA Health have a consumer-centred care focus. The report outlining the main themes to emerge from the forum is now available for download below.

Consumer Experience Forum Report

CHF: Growth of private care in public hospitals raises equity questions

The Consumers Health Forum of Australia (CHF) have released a media statement in response to a new report showing that public patients wait twice as long for elective surgery as private patients do in public hospitals. You can read the full statement here.

Directory of advocacy / complaints services

HCA is pleased to publish this Directory of advocacy / complaints services. It provides a summary of advocacy / complaints services that can assist individuals and families who wish to provide feedback or make a complaint about health, aged care or disability services. The role of each service and the degree of individual advocacy it provides is summarised, and contact details are listed. You can access the directory here.

 


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Events

Netfest 2018

Friday 16 February 2018

Netfest is South Australia's largest professional development and networking event for non-government youth sector workers. The day-long event brings together over a hundred dedicated youth sector workers, stakeholders and supporters from across the state to discuss ideas, projects and inspire best practice. Netfest includes both formal and informal networking, a keynote presentation, professional development session and an open forum. You can find out more and register here.

Introduction to Consumer Advocacy Training

Are you thinking about becoming a consumer advocate or would you like to refresh your knowledge?

Our Introduction to Consumer Advocacy Training session will give you information on the role, challenges and benefits of being a consumer advocate.

The sessions are interactive and based on adult-learning principles. Participants receive reference materials and a certificate of attendance.

For more information see attached flyer

The upcoming training date is:

  • Monday 5 February 2018
  • Wednesday 11 April 2018
  • Friday 22 June 2018
  • Tuesday 18 September 2018
  • Wednesday 14 November 2018

The training is held at the HCA offices at Level 1/12 Pirie Street Adelaide. You can register to attend online here. 

Consumer Advocacy Training Flyer


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