Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

Health literacy resources for clinicians, service providers and managers

HCA has compiled a list of resources produced by various organisations, designed to assist clinicians, service providers and managers to improve consumers’ individual health literacy, and the health literacy environment. A short description of the resource is included under each link.


Australian Commission on Safety and Quality in Health Care (ACSQHC) resources 

Five new health literacy fact sheets for health services
Released in July 2017, these fact sheets link staff working in quality improvement to a range of tools and examples to help plan improvements to your organisation’s health literacy environment.  

   Fact sheet 1: An introduction to improving health literacy in your organisation
   Fact sheet 2: Making health literacy part of your policies and processes
   Fact sheet 3: Making way-finding easier
   Fact sheet 4: Writing health information for consumers
   Fact sheet 5: Supporting staff to meet health literacy needs

Summary listing of health literacy resources
This webpage provides links to all health literacy documents on the ACSQHC website.

Health literacy for clinicians
A one-page infographic (text and pictures) describing how you can help your patients to better understand their health.

Health Literacy: A summary for Clinicians
An eight-page booklet describing how clinicians can influence, address and improve health literacy.

Health literacy for managers
A one-page infographic describing how to create a good health literacy environment within your organisation.

Health literacy: a summary for Executives and Managers
An eight-page booklet describing the attributes of a healthcare organisation that addresses health literacy.

National statement on health literacy
A four-page statement which highlights possible actions that can be taken by organisations and individuals working in the health sector to address health literacy.

Health Literacy – taking action to improve safety and quality
A detailed paper of 96 pages, which provides a broad overview of health literacy in Australia, and identifies a number of areas and actions required to address health literacy in a coordinated way.

National Safety and Quality Health Service Standard 2 – Partnering with consumers
This webpage provides links to supportive resources developed by the Commission to help healthcare organisations better understand the requirements of Standard 2.

Tip Sheet 8: Health literacy and the NSQHS Standards
A 10-page document summarising actions in the National Safety Quality Health Service (NSQHS) Standards related to health literacy, and strategies to address them.

Tip Sheet 5: Preparing written information for consumers that is clear, understandable and easy to use
A four-page tip sheet summarising how organisations can work in partnership with consumers to ensure effective written health information that meets consumers’ needs and a number of actions across the NSQHS Standards.

Tip Sheet 6: How to get feedback from consumers on patient information publications
A five-page tip sheet which summarises how to seek out and incorporate consumer views and perspectives about the patient information publications that you develop and distribute to the people who use your service.

 

SA Health Resources

Guide for engaging with consumers and the community
A sixteen-page guide designed to strengthen and improve the practice of consumer and community engagement processes. It includes examples of the scales and levels of engagement, and practical tools to assist in engaging successfully. The tools related to health literacy are listed separately below.

Tips for communicating clearly – Tools for promoting health literacy: Tool 3
A two-page guide on key communication strategies and requirements for respecting culture and language.

The teach-back method - Tools for promoting health literacy: Tool 4
A one-page guide on how asking what consumers recall, and if they can restate what they have been told, is one of the top consumer safety practices.

Follow-up with consumers - Tools for promoting health literacy: Tool 5
A one-page guide on follow-up with consumers to make sure they obtain, process and understand information about health care, services and the health system.

Encourage questions - Tools for promoting health literacy: Tool 6
A two-page guide with questions to help consumers obtain, process and understand information about health care, services and the health system.

Assessing readability – Tools for promoting health literacy: Tool 7
A one-page guide on consumer feedback and readability formula.

Writing health information - Tools for promoting health literacy: Tool 8
A two-page guide and checklist on working with consumers to plan, produce and evaluate health information.


Choosing Wisely Australia resources

5 questions to ask your doctor – factsheet or poster
A one-page tip sheet listing five questions patients can ask of their doctors or other health- care providers before they get any test, treatment or procedure. Available in A4 and poster size.

5 questions to ask your doctor – graphic for waiting room TV systems
As above.

Recommendations of the tests, treatments, and procedures for healthcare providers and consumers to question
On this webpage you will find lists of recommendations by Australia's peak colleges, societies and associations, of the tests, treatments, and procedures that healthcare providers and consumers should question. Each recommendation is based on the best available evidence.

Choosing Wisely Australia resources for colleges, societies and supporters
This webpage contains the Choosing Wisely Australia communication kit. It lists resources such as documents, a PowerPoint presentation and video clips, to provide key messages and tools to assist with communicating about Choosing Wisely Australia.

Choosing Wisely Australia videos
This webpage contains a variety of videos and transcripts, including case studies, interviews about interactions between health professionals and consumers, and the release of college, society and association recommendations in March 2016.

 

NPS MedicineWise resources

For your patients
This webpage includes a list of resources to help health professionals communicate essential treatment messages to patients. Fact sheets and treatment plans can be printed and given to patients.

Decision tools and resources
On this webpage you will find a variety of decision tools - for both health professionals and patients - that have been developed to provide guidance through your clinical decisions with patients. Some are designed to facilitate discussion with patients; others allow patients to record their symptoms of medicines use, to discuss with you in future consultations.

 

Healthdirect Australia resources

About healthdirect Symptom checker
This webpage contains a video and text detailing what the healthdirect Symptom checker is, and how it supports GPs and patients, by increasing the health literacy of patients about their situation before attending their GP appointments.  On this website you can search by A-Z health topics, or by conditions, symptoms or life stages.

 

Translated resources / multicultural health resources

The Health Translations Directory 
This directory provides direct links to reliable translated resources produced in Australia. It enables professionals to support their culturally and linguistically diverse (CALD) patients/consumers to make positive health and lifestyle choices and to improve their health literacy.  On this website you can search by topic or language.

Centre for Culture, Ethnicy and Health (CCEH) resources
The CCEH library gives you access to quality resources and validated information about culture, ethnicity, health and wellbeing to help you work better with people from refugee and migrant backgrounds. On this page you will find 10 health literacy resources, including tips for communicating with clients who have low health literacy, using teach-back via an interpreter, and producing a translated resource that is accurate and culturally appropriate.

 

Other Australian resources

Ophelia resources
Ophelia means Optimizing Health Literacy and Access to health information and services.  This website contains resources and information about the Ophelia Approach -  it involves the collaboration of a wide range of community members, community leaders, and workers to develop health literacy interventions that are based on needs identified within a community.

North Western Melbourne PHN resources
This page by the North Western Melbourne Primary Health Network (PHN) includes links to a variety of health literacy resources for health professionals.  It includes an overview of health literacy; guides and tools to use in your practice to address health literacy; techniques to improve communication and patient empowerment; how to access and work with interpreters; and information on culturally-sensitive care.

Tasmanian Government - Department of Health and Human Services resources
On this page you will find a comprehensive Communication and Health Literacy Workplace Toolkit. It provides information and practical tools on topics in six main sections: spoken communication, written communication, improving the health literacy environment of health care facilities, people with additional communication needs, improving health literacy, and workplace assessment tools.  You will also find links to Health Literacy in Practice, including a range of videos, and to further resources.

 

 

 



Latest news

New model of governance and accountability in the public health system

The South Australian Government is introducing a new model of governance and accountability in the public health system. A cornerstone of the new model will be the introduction of governing boards for Local Health Networks. There will be ten governing boards in South Australia, one for each of the four current Local Health Networks (three metropolitan and one state-wide), and six governing boards covering the six new Local Health Networks in Country Health SA. Hon Stephen Wade MLC has asked HCA to provide feedback on the Health Care (Governance) Amendment Bill 2018, as changes to legislation are required to implement the board governance structure.

The South Australian public health system will commence its transition to board governance with the appointment of board Chairs by 31 July 2018. You can find more information on the application process here. This is the first step in developing a robust, sustainable board governance model. Governing board member appointments will occur later in 2018, followed by training and induction in anticipation of boards being fully operational from 1 July 2019. You can view the Health Care (Governance) Amendment Bill 2018 and the second reading below. If you have any feedback on the amendment bill that you would like HCA to consider for inclusion in our submission, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Health Governance Amendment Bill 2018 UN (003)

Second Reading Health Care Governance Amendment Bill 2018 (003)

A new report is calling for an expansion of specialist targeted services for older Aboriginal and Torres Strait Islander people

The Australian Association of Gerontology (AAG) in partnership with the Aboriginal and Torres Strait Ageing Advisory Group (ATSIAAG) have released a report: Assuring equity of access and quality outcomes for older Aboriginal and Torres Strait Islander peoples: What needs to be done. The report summarises the proceedings and outcomes of the 5th National Workshop of the AAG and ATSIAAG, held in Perth on 7 November 2017. The workshop aimed to address the apparent inequities of access and outcomes for older Aboriginal and Torres Strait Islander peoples under the current aged care reform program, and suggest directions for the future. You can download the full report here.

HCA Forum: Summary Framework for the State Public Health Plan 2019 - 2024

Health Consumers Alliance of SA Inc (HCA) held a consumer forum, Summary Framework for the State Public Health Plan 2019 - 2024, on Tuesday 29 May 2018. The objectives of the forum were to provide consumers the opportunity to:

1. learn more about the draft Plan and the role of public health
2. share their views about what a healthier South Australia looks like to them
3. help shape the development of the draft State Public Health Plan, which will set the direction for public health and wellbeing in South Australia over the next five years.

The event report can be found below. 

The draft State Public Health Plan 2019 – 2024 is available for download here.

Public Health Forum Report

ROSA Stage 1 Historical Cohort Report

The Registry of Older South Australians (ROSA) is the product of the Health Ageing Research Consortium, which is a cross sectoral partnership of researchers, consumers, aged care providers and consumer advocacy groups. HCA is a consortium partner and co-chair of the consumer engagement group. ROSA is a unique data resource that will support evidence-driven decision-making to improve the lives of all South Australians accessing aged care service. ROSA was designed to monitor the health, service utilisation, medication use, mortality and other outcomes of people receiving aged care services in South Australia. You can view the first ROSA report below. 

ROSA Report 1

Engaging consumers in their health data journey

Consumers Health Forum (CHF) in partnership with NPS MedicineWise have jointly published a comprehensive report on engaging consumers in their health data journey. The report was generated through qualitative interviews, literature reviews, a round table discussion with key stakeholders and consumer representatives, and a nationally representative survey of 1,013 Australians.The overall results indicate that Australians want control over their health data and information. You can find out more here.


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Latest eNews

Events

Public Reporting Consumer & Community Forum

Thursday 5 July 2018

9.00am – 12.00pm
Level 1/12 Pirie Street, Adelaide

This forum is seeking input from consumers and carers not engaged with Local Health Networks. The purpose of this forum is to discuss principles of public reporting of health data, what data should be available, and how it should be reported. Morning tea will be provided. If you would like to attend, please RSVP to This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone: (08) 8226 2567 to find out more.

11th Australian Viral Hepatitis Conference

Monday 13 – Wednesday 15 August 2018

Adelaide

The 11th Australasian Viral Hepatitis Conference will be hosted at the Adelaide Convention Centre this year with the theme ‘No one left behind’. The conference is inspired by the 2030 agenda for Sustainable Development and its focus on inclusion and health for all. The program will showcase and critically examine ways to effectively reach everyone living with viral hepatitis, while being inclusive of their experiences and concerns. There will be presentations on the latest research and an opportunity to network with peers. You can find out more and register here.

National Suicide Prevention Conference 2018

Monday 23 – Thursday 26 July 2018

Adelaide

The 2018 National Suicide Prevention Conference will be held at the Adelaide Convention Centre. The focus of the conference will centre around quality - in research, practice and speaking about lived experience. The program has been designed to to focus on quality as the foundation to enhance implementation of suicide prevention at the community level. You can find out more here.

The Mental Health Services Conference

Tuesday 28 – Friday 31 August 2018
Adelaide

Early bird registrations are open for the Mental Health Services (TheMHS) Conference. The Conference aims to provide a platform for debate that challenges present knowledge and ideas about mental health care and current mental health systems across Australia and New Zealand. There will be presentations from both public and private sectors of the mental health community. The theme of the conference promotes collaborative research, practice, policy-making and education. You can view the conference brochure here and register to attend here.

Australian Psychosis Conference

Friday 14 - Sunday 16 September 2018

Sydney

The Australian Psychosis Conference will bring together researchers, clinicians, consumers and carers, with an interest in best outcomes for people with psychotic illness. The conference will have parallel streams, covering the latest research, discussions on best practice and treatment, and debate on how to encourage recovery. You can find out more here.


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