Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

Health literacy resources for clinicians, service providers and managers

HCA has compiled a list of resources produced by various organisations, designed to assist clinicians, service providers and managers to improve consumers’ individual health literacy, and the health literacy environment. A short description of the resource is included under each link.


Australian Commission on Safety and Quality in Health Care (ACSQHC) resources 

Five new health literacy fact sheets for health services
Released in July 2017, these fact sheets link staff working in quality improvement to a range of tools and examples to help plan improvements to your organisation’s health literacy environment.  

   Fact sheet 1: An introduction to improving health literacy in your organisation
   Fact sheet 2: Making health literacy part of your policies and processes
   Fact sheet 3: Making way-finding easier
   Fact sheet 4: Writing health information for consumers
   Fact sheet 5: Supporting staff to meet health literacy needs

Summary listing of health literacy resources
This webpage provides links to all health literacy documents on the ACSQHC website.

Health literacy for clinicians
A one-page infographic (text and pictures) describing how you can help your patients to better understand their health.

Health Literacy: A summary for Clinicians
An eight-page booklet describing how clinicians can influence, address and improve health literacy.

Health literacy for managers
A one-page infographic describing how to create a good health literacy environment within your organisation.

Health literacy: a summary for Executives and Managers
An eight-page booklet describing the attributes of a healthcare organisation that addresses health literacy.

National statement on health literacy
A four-page statement which highlights possible actions that can be taken by organisations and individuals working in the health sector to address health literacy.

Health Literacy – taking action to improve safety and quality
A detailed paper of 96 pages, which provides a broad overview of health literacy in Australia, and identifies a number of areas and actions required to address health literacy in a coordinated way.

National Safety and Quality Health Service Standard 2 – Partnering with consumers
This webpage provides links to supportive resources developed by the Commission to help healthcare organisations better understand the requirements of Standard 2.

Tip Sheet 8: Health literacy and the NSQHS Standards
A 10-page document summarising actions in the National Safety Quality Health Service (NSQHS) Standards related to health literacy, and strategies to address them.

Tip Sheet 5: Preparing written information for consumers that is clear, understandable and easy to use
A four-page tip sheet summarising how organisations can work in partnership with consumers to ensure effective written health information that meets consumers’ needs and a number of actions across the NSQHS Standards.

Tip Sheet 6: How to get feedback from consumers on patient information publications
A five-page tip sheet which summarises how to seek out and incorporate consumer views and perspectives about the patient information publications that you develop and distribute to the people who use your service.

 

SA Health Resources

Guide for engaging with consumers and the community
A sixteen-page guide designed to strengthen and improve the practice of consumer and community engagement processes. It includes examples of the scales and levels of engagement, and practical tools to assist in engaging successfully. The tools related to health literacy are listed separately below.

Tips for communicating clearly – Tools for promoting health literacy: Tool 3
A two-page guide on key communication strategies and requirements for respecting culture and language.

The teach-back method - Tools for promoting health literacy: Tool 4
A one-page guide on how asking what consumers recall, and if they can restate what they have been told, is one of the top consumer safety practices.

Follow-up with consumers - Tools for promoting health literacy: Tool 5
A one-page guide on follow-up with consumers to make sure they obtain, process and understand information about health care, services and the health system.

Encourage questions - Tools for promoting health literacy: Tool 6
A two-page guide with questions to help consumers obtain, process and understand information about health care, services and the health system.

Assessing readability – Tools for promoting health literacy: Tool 7
A one-page guide on consumer feedback and readability formula.

Writing health information - Tools for promoting health literacy: Tool 8
A two-page guide and checklist on working with consumers to plan, produce and evaluate health information.


Choosing Wisely Australia resources

5 questions to ask your doctor – factsheet or poster
A one-page tip sheet listing five questions patients can ask of their doctors or other health- care providers before they get any test, treatment or procedure. Available in A4 and poster size.

5 questions to ask your doctor – graphic for waiting room TV systems
As above.

Choosing Wisely Australia resources for colleges, societies and supporters
This webpage contains the Choosing Wisely Australia communication kit. It lists resources such as documents, a PowerPoint presentation and video clips, to provide key messages and tools to assist with communicating about Choosing Wisely Australia.

Choosing Wisely Australia videos
This webpage contains a variety of videos and transcripts, including case studies, interviews about interactions between health professionals and consumers, and the release of college, society and association recommendations in March 2016.

 

NPS MedicineWise resources

For your patients
This webpage includes a list of resources to help health professionals communicate essential treatment messages to patients. Fact sheets and treatment plans can be printed and given to patients.

Decision tools and resources
On this webpage you will find a variety of decision tools - for both health professionals and patients - that have been developed to provide guidance through your clinical decisions with patients. Some are designed to facilitate discussion with patients; others allow patients to record their symptoms of medicines use, to discuss with you in future consultations.

 

Healthdirect Australia resources

About healthdirect Symptom checker

This webpage contains a video and text detailing what the healthdirect Symptom checker is, and how it supports GPs and patients, by increasing the health literacy of patients about their situation before attending their GP appointments.

 

Translated resources / multicultural health resources

The Health Translations Directory 
This directory provides direct links to reliable translated health resources produced in Australia.  It enables professionals to support their culturally and linguistically diverse (CALD) patients/consumers to make positive health and lifestyle choices and to improve their health literacy.  On this website you can search by topic or language.

Centre for Culture, Ethnicy and Health (CCEH) resources
The CCEH library gives you access to quality resources and validated information about culture, ethnicity, health and wellbeing to help you work better with people from refugee and migrant backgrounds. On this page you will find 10 health literacy resources, including tips for communicating with clients who have low health literacy, using teach-back via an interpreter, and producing a translated resource that is accurate and culturally appropriate.

 

Other Australian resources

North Western Melbourne PHN resources
This page by the North Western Melbourne Primary Health Network (PHN) includes links to a variety of health literacy resources for health professionals.  It includes an overview of health literacy; guides and tools to use in your practice to address health literacy; techniques to improve communication and patient empowerment; how to access and work with interpreters; and information on culturally-sensitive care.

Tasmanian Government - Department of Health and Human Services resources
On this page you will find a comprehensive Communication and Health Literacy Workplace Toolkit. It provides information and practical tools on topics in six main sections: spoken communication, written communication, improving the health literacy environment of health care facilities, people with additional communication needs, improving health literacy, and workplace assessment tools.  You will also find links to Health Literacy in Practice, including a range of videos, and to further resources.

 

 

 



Latest news

State Budget Health Summary 2017-18

HCA attended the State Budget briefing in June. You can find our summary of the health budget here:

 State Budget 2017 -18 HCA Summary

Transforming Health, InDaily part 1

Has the biggest overhaul in the history of South Australia's health system worked? In the first of a two-part series on Transforming Health, InDaily explores what SA Health has to show for it. The opening of the new RAH and the closure of Repatriation General Hospital will conclude the service moves and Transforming Health will officially end. The ongoing review and improvement of models of care will continue to ensure that services remain contemporary. See the full article here.  

HCA brochure now available

HCA is pleased to release our new brochure, designed to promote awareness of our organisation and our services. The key messages include who we are, which services we provide, and how you can become involved with us. You can view and order the HCA brochure here.

SA health strategic action plan with carers 2016-2020

The SA health strategic action plan with carers 2016-2020 has been released.  The action plan is designed to examine key issues and identify priorities relevant to partnering with carers and the community. You can view the document here.

The Mental Health Show: new radio show by Mark Aiston

Monday 10pm on 101.5 Radio Adelaide 

The mental health show is all about demystifying mental health. During the show issues are discussed, concerns are raised and solutions are offered. Each week an expert from the field is invited to the show, to discuss the latest research details about  their area of expertise. Inspirational stories will be shared with the aim that struggling listeners may feel hopeful. You can find out more and listen to past episodes here.


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Events

Updated National Palliative Care Strategy consultation workshops 

Wednesday 30 August 2017

1pm – 4pm

Consultation is open for the draft updated National Palliative Care Strategy. Face to face feedback is invited during a workshop to be held at the Mercure Grosvenor Hotel Adelaide, 125 North Terrace, Adelaide. You can view the draft strategy here. Online feedback is also invited through an online survey, you can take the survey here. Find out more and register here. 

Balance Awareness Week

Monday 18 – Sunday 24 September 2017

This year’s Balance Awareness Week campaign aims to open the discussion and raise awareness of the issues and challenges people experience with balance and other related disorders, and how they have overcome them. The campaign called ‘Do your best flamingo… share your story’, invites those with lived experience to share their stories about how they rebalanced their lives after being diagnosed with one of these disorders. You can find out more and share your story online here.

Frailty & Healthy Ageing Research Showcase

Friday 8 September 2017 

The Frailty & Healthy Ageing Research Showcase will present the latest research taking place in frailty and healthy ageing. Participants will have a chance to find out about the latest technological advances, and will be given critical insights across a full range of research. Registration is free and lunch will be provided. You can find out more and register here.

Healthcare in a person-centred era: communicating to improve outcomes forum

Friday 22 September 2017: Melbourne 

The Alfred Health General Medicine Unit and The Centre of Research Excellence in Patient Safety invites registrations to their forum: Healthcare in a person-centred era: communicating to improve outcomes. Join a group of transformational speakers, facilitators and local consumers, to discuss the impact, evidence, strategies and practicalities of providing person-centred care. You can find out more and register here.

 

 

Community Information Sessions about the new RAH

Want to find out more about the new RAH? Join a community information session in your local area and learn about the new state-of-the-art hospital and how the move is going to work. Midday and evening sessions will be held at each location. Find out more and register here.


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