Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

Health literacy resources for clinicians, service providers and managers

HCA has compiled a list of resources produced by various organisations, designed to assist clinicians, service providers and managers to improve consumers’ individual health literacy, and the health literacy environment. A short description of the resource is included under each link.


Australian Commission on Safety and Quality in Health Care (ACSQHC) resources 

Five new health literacy fact sheets for health services
Released in July 2017, these fact sheets link staff working in quality improvement to a range of tools and examples to help plan improvements to your organisation’s health literacy environment.  

   Fact sheet 1: An introduction to improving health literacy in your organisation
   Fact sheet 2: Making health literacy part of your policies and processes
   Fact sheet 3: Making way-finding easier
   Fact sheet 4: Writing health information for consumers
   Fact sheet 5: Supporting staff to meet health literacy needs

Summary listing of health literacy resources
This webpage provides links to all health literacy documents on the ACSQHC website.

Health literacy for clinicians
A one-page infographic (text and pictures) describing how you can help your patients to better understand their health.

Health Literacy: A summary for Clinicians
An eight-page booklet describing how clinicians can influence, address and improve health literacy.

Health literacy for managers
A one-page infographic describing how to create a good health literacy environment within your organisation.

Health literacy: a summary for Executives and Managers
An eight-page booklet describing the attributes of a healthcare organisation that addresses health literacy.

National statement on health literacy
A four-page statement which highlights possible actions that can be taken by organisations and individuals working in the health sector to address health literacy.

Health Literacy – taking action to improve safety and quality
A detailed paper of 96 pages, which provides a broad overview of health literacy in Australia, and identifies a number of areas and actions required to address health literacy in a coordinated way.

National Safety and Quality Health Service Standard 2 – Partnering with consumers
This webpage provides links to supportive resources developed by the Commission to help healthcare organisations better understand the requirements of Standard 2.

Tip Sheet 8: Health literacy and the NSQHS Standards
A 10-page document summarising actions in the National Safety Quality Health Service (NSQHS) Standards related to health literacy, and strategies to address them.

Tip Sheet 5: Preparing written information for consumers that is clear, understandable and easy to use
A four-page tip sheet summarising how organisations can work in partnership with consumers to ensure effective written health information that meets consumers’ needs and a number of actions across the NSQHS Standards.

Tip Sheet 6: How to get feedback from consumers on patient information publications
A five-page tip sheet which summarises how to seek out and incorporate consumer views and perspectives about the patient information publications that you develop and distribute to the people who use your service.

 

SA Health Resources

Guide for engaging with consumers and the community
A sixteen-page guide designed to strengthen and improve the practice of consumer and community engagement processes. It includes examples of the scales and levels of engagement, and practical tools to assist in engaging successfully. The tools related to health literacy are listed separately below.

Tips for communicating clearly – Tools for promoting health literacy: Tool 3
A two-page guide on key communication strategies and requirements for respecting culture and language.

The teach-back method - Tools for promoting health literacy: Tool 4
A one-page guide on how asking what consumers recall, and if they can restate what they have been told, is one of the top consumer safety practices.

Follow-up with consumers - Tools for promoting health literacy: Tool 5
A one-page guide on follow-up with consumers to make sure they obtain, process and understand information about health care, services and the health system.

Encourage questions - Tools for promoting health literacy: Tool 6
A two-page guide with questions to help consumers obtain, process and understand information about health care, services and the health system.

Assessing readability – Tools for promoting health literacy: Tool 7
A one-page guide on consumer feedback and readability formula.

Writing health information - Tools for promoting health literacy: Tool 8
A two-page guide and checklist on working with consumers to plan, produce and evaluate health information.


Choosing Wisely Australia resources

5 questions to ask your doctor – factsheet or poster
A one-page tip sheet listing five questions patients can ask of their doctors or other health- care providers before they get any test, treatment or procedure. Available in A4 and poster size.

5 questions to ask your doctor – graphic for waiting room TV systems
As above.

Recommendations of the tests, treatments, and procedures for healthcare providers and consumers to question
On this webpage you will find lists of recommendations by Australia's peak colleges, societies and associations, of the tests, treatments, and procedures that healthcare providers and consumers should question. Each recommendation is based on the best available evidence.

Choosing Wisely Australia resources for colleges, societies and supporters
This webpage contains the Choosing Wisely Australia communication kit. It lists resources such as documents, a PowerPoint presentation and video clips, to provide key messages and tools to assist with communicating about Choosing Wisely Australia.

Choosing Wisely Australia videos
This webpage contains a variety of videos and transcripts, including case studies, interviews about interactions between health professionals and consumers, and the release of college, society and association recommendations in March 2016.

 

NPS MedicineWise resources

For your patients
This webpage includes a list of resources to help health professionals communicate essential treatment messages to patients. Fact sheets and treatment plans can be printed and given to patients.

Decision tools and resources
On this webpage you will find a variety of decision tools - for both health professionals and patients - that have been developed to provide guidance through your clinical decisions with patients. Some are designed to facilitate discussion with patients; others allow patients to record their symptoms of medicines use, to discuss with you in future consultations.

 

Healthdirect Australia resources

About healthdirect Symptom checker
This webpage contains a video and text detailing what the healthdirect Symptom checker is, and how it supports GPs and patients, by increasing the health literacy of patients about their situation before attending their GP appointments.  On this website you can search by A-Z health topics, or by conditions, symptoms or life stages.

 

Translated resources / multicultural health resources

The Health Translations Directory 
This directory provides direct links to reliable translated resources produced in Australia. It enables professionals to support their culturally and linguistically diverse (CALD) patients/consumers to make positive health and lifestyle choices and to improve their health literacy.  On this website you can search by topic or language.

Centre for Culture, Ethnicy and Health (CCEH) resources
The CCEH library gives you access to quality resources and validated information about culture, ethnicity, health and wellbeing to help you work better with people from refugee and migrant backgrounds. On this page you will find 10 health literacy resources, including tips for communicating with clients who have low health literacy, using teach-back via an interpreter, and producing a translated resource that is accurate and culturally appropriate.

 

Other Australian resources

Ophelia resources
Ophelia means Optimizing Health Literacy and Access to health information and services.  This website contains resources and information about the Ophelia Approach -  it involves the collaboration of a wide range of community members, community leaders, and workers to develop health literacy interventions that are based on needs identified within a community.

North Western Melbourne PHN resources
This page by the North Western Melbourne Primary Health Network (PHN) includes links to a variety of health literacy resources for health professionals.  It includes an overview of health literacy; guides and tools to use in your practice to address health literacy; techniques to improve communication and patient empowerment; how to access and work with interpreters; and information on culturally-sensitive care.

Tasmanian Government - Department of Health and Human Services resources
On this page you will find a comprehensive Communication and Health Literacy Workplace Toolkit. It provides information and practical tools on topics in six main sections: spoken communication, written communication, improving the health literacy environment of health care facilities, people with additional communication needs, improving health literacy, and workplace assessment tools.  You will also find links to Health Literacy in Practice, including a range of videos, and to further resources.

 

 

 



Latest news

Conflict of Interest Workshop

Last Thursday HCA hosted researchers Dr Ray Moynihan and Professor Lisa Bero from Bond University and Sydney University for a consumer workshop. The workshop was one in a series of national workshops with consumers about the issue of financial conflicts of interests with a focus on relationships with drug companies. The workshop covered the financial relationships between research funders and clinicians or researchers and the impact on outcomes. The group also discussed why conflict of interests matter and how these conflicts can become risks to studies and how to be more transparent with this information. HCA was pleased to host such a dynamic and engaging workshop.

HCA will share the findings of this study when it becomes available.

Reminder: Christmas Closure

HCA will close for the Christmas period, Monday 24 December 2018 and reopening on Monday 7 January 2019. Next week's eNews will be our last for 2018 and will be a short wrap up of the year.

The first edition of our 2019 eNews will be published on Wednesday 23 January 2019.

There is change ahead for the HCA team in 2019, and we take this opportunity to thank our supporters and members for your continued support throughout 2018.

Transvaginal Mesh Update - New clinic opens!

SA Health has established the SA Health Pelvic Mesh Clinic at Royal Adelaide Hospital, a specialist clinic for women experiencing complications from pelvic mesh. The clinic aims to provide comprehensive multidisciplinary health care for all South Australian women experiencing major complications related to pelvic mesh implants. The clinic brings together experts from various health backgrounds and disciplines to work together as a team to review each patient’s individual case. A GP referral is required to access the clinic. Information for consumers and GPs is available here.

The Pelvic Mesh Consumer Support Line: 1800 66 MESH (1800 666 374) remains in operation for consumers requiring information about transvaginal mesh, operating between 9am and 4pm Monday to Friday (excluding public holidays).

ACSQHC - Partnering with Consumers Third Australian Atlas of Healthcare Variation

The Australian Commission on Safety and Quality in Health Care released the Third Australian Atlas of Healthcare Variation. The goals of the Atlas series are to map variation in health care across Australia, promote investigation to identify any unwarranted variation and recommend actions to reduce unwarranted variation.

The Commission released the first Atlas in November 2015. This was followed by the release of the second Atlas covering different topics in June 2017. The third Atlas was launched by the Hon Greg Hunt MP on 11 December 2018.

You can view the report here.

Head to Health - Finding Mental Health Resources

Head to Health is an online portal that helps Australians find appropriate mental health resources. The website has compiled resources from national mental health services such as beyond blue and the black dog insitute as well as universities across Australia into one space to make it easier for Australians to find the right information. You can search for specific resources to suit you, for example if you search for bipolar, several fact sheets and websites specific to bipolar will show with information on how to access support. There is also information for loved ones and carers, with accessible information and steps on how to effectively support someone experiencing mental health challenges.

You can visit the site here.


View all latest news


Latest eNews

Events

15th National Rural Health Conference

24 - 27 March 2019
Hobart Tasmania

Everything you need to refresh your energy and passion for improving the health of people in rural and remote Australia is there; including:

  • 4 days of inspiring presentations and events
  • 5 pre-conference events
  • 30 keynote speakers
  • 212 presenters in 45 concurrent sessions
  • 40 poster presentations
  • a stimulting arts and health program
  • 75 exhibitors
  • and a gala dinner!

Register here before 31 December 2018 to take advantage of the discounted Earlybird registration rate.


View all events

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