Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

Health literacy resources for clinicians, service providers and managers

HCA has compiled a list of resources produced by various organisations, designed to assist clinicians, service providers and managers to improve consumers’ individual health literacy, and the health literacy environment. A short description of the resource is included under each link.


Australian Commission on Safety and Quality in Health Care (ACSQHC) resources 

Five new health literacy fact sheets for health services
Released in July 2017, these fact sheets link staff working in quality improvement to a range of tools and examples to help plan improvements to your organisation’s health literacy environment.  

   Fact sheet 1: An introduction to improving health literacy in your organisation
   Fact sheet 2: Making health literacy part of your policies and processes
   Fact sheet 3: Making way-finding easier
   Fact sheet 4: Writing health information for consumers
   Fact sheet 5: Supporting staff to meet health literacy needs

Summary listing of health literacy resources
This webpage provides links to all health literacy documents on the ACSQHC website.

Health literacy for clinicians
A one-page infographic (text and pictures) describing how you can help your patients to better understand their health.

Health Literacy: A summary for Clinicians
An eight-page booklet describing how clinicians can influence, address and improve health literacy.

Health literacy for managers
A one-page infographic describing how to create a good health literacy environment within your organisation.

Health literacy: a summary for Executives and Managers
An eight-page booklet describing the attributes of a healthcare organisation that addresses health literacy.

National statement on health literacy
A four-page statement which highlights possible actions that can be taken by organisations and individuals working in the health sector to address health literacy.

Health Literacy – taking action to improve safety and quality
A detailed paper of 96 pages, which provides a broad overview of health literacy in Australia, and identifies a number of areas and actions required to address health literacy in a coordinated way.

National Safety and Quality Health Service Standard 2 – Partnering with consumers
This webpage provides links to supportive resources developed by the Commission to help healthcare organisations better understand the requirements of Standard 2.

Tip Sheet 8: Health literacy and the NSQHS Standards
A 10-page document summarising actions in the National Safety Quality Health Service (NSQHS) Standards related to health literacy, and strategies to address them.

Tip Sheet 5: Preparing written information for consumers that is clear, understandable and easy to use
A four-page tip sheet summarising how organisations can work in partnership with consumers to ensure effective written health information that meets consumers’ needs and a number of actions across the NSQHS Standards.

Tip Sheet 6: How to get feedback from consumers on patient information publications
A five-page tip sheet which summarises how to seek out and incorporate consumer views and perspectives about the patient information publications that you develop and distribute to the people who use your service.

 

SA Health Resources

Guide for engaging with consumers and the community
A sixteen-page guide designed to strengthen and improve the practice of consumer and community engagement processes. It includes examples of the scales and levels of engagement, and practical tools to assist in engaging successfully. The tools related to health literacy are listed separately below.

Tips for communicating clearly – Tools for promoting health literacy: Tool 3
A two-page guide on key communication strategies and requirements for respecting culture and language.

The teach-back method - Tools for promoting health literacy: Tool 4
A one-page guide on how asking what consumers recall, and if they can restate what they have been told, is one of the top consumer safety practices.

Follow-up with consumers - Tools for promoting health literacy: Tool 5
A one-page guide on follow-up with consumers to make sure they obtain, process and understand information about health care, services and the health system.

Encourage questions - Tools for promoting health literacy: Tool 6
A two-page guide with questions to help consumers obtain, process and understand information about health care, services and the health system.

Assessing readability – Tools for promoting health literacy: Tool 7
A one-page guide on consumer feedback and readability formula.

Writing health information - Tools for promoting health literacy: Tool 8
A two-page guide and checklist on working with consumers to plan, produce and evaluate health information.


Choosing Wisely Australia resources

5 questions to ask your doctor – factsheet or poster
A one-page tip sheet listing five questions patients can ask of their doctors or other health- care providers before they get any test, treatment or procedure. Available in A4 and poster size.

5 questions to ask your doctor – graphic for waiting room TV systems
As above.

Recommendations of the tests, treatments, and procedures for healthcare providers and consumers to question
On this webpage you will find lists of recommendations by Australia's peak colleges, societies and associations, of the tests, treatments, and procedures that healthcare providers and consumers should question. Each recommendation is based on the best available evidence.

Choosing Wisely Australia resources for colleges, societies and supporters
This webpage contains the Choosing Wisely Australia communication kit. It lists resources such as documents, a PowerPoint presentation and video clips, to provide key messages and tools to assist with communicating about Choosing Wisely Australia.

Choosing Wisely Australia videos
This webpage contains a variety of videos and transcripts, including case studies, interviews about interactions between health professionals and consumers, and the release of college, society and association recommendations in March 2016.

 

NPS MedicineWise resources

For your patients
This webpage includes a list of resources to help health professionals communicate essential treatment messages to patients. Fact sheets and treatment plans can be printed and given to patients.

Decision tools and resources
On this webpage you will find a variety of decision tools - for both health professionals and patients - that have been developed to provide guidance through your clinical decisions with patients. Some are designed to facilitate discussion with patients; others allow patients to record their symptoms of medicines use, to discuss with you in future consultations.

 

Healthdirect Australia resources

About healthdirect Symptom checker
This webpage contains a video and text detailing what the healthdirect Symptom checker is, and how it supports GPs and patients, by increasing the health literacy of patients about their situation before attending their GP appointments.  On this website you can search by A-Z health topics, or by conditions, symptoms or life stages.

 

Translated resources / multicultural health resources

The Health Translations Directory 
This directory provides direct links to reliable translated resources produced in Australia. It enables professionals to support their culturally and linguistically diverse (CALD) patients/consumers to make positive health and lifestyle choices and to improve their health literacy.  On this website you can search by topic or language.

Centre for Culture, Ethnicy and Health (CCEH) resources
The CCEH library gives you access to quality resources and validated information about culture, ethnicity, health and wellbeing to help you work better with people from refugee and migrant backgrounds. On this page you will find 10 health literacy resources, including tips for communicating with clients who have low health literacy, using teach-back via an interpreter, and producing a translated resource that is accurate and culturally appropriate.

 

Other Australian resources

Ophelia resources
Ophelia means Optimizing Health Literacy and Access to health information and services.  This website contains resources and information about the Ophelia Approach -  it involves the collaboration of a wide range of community members, community leaders, and workers to develop health literacy interventions that are based on needs identified within a community.

North Western Melbourne PHN resources
This page by the North Western Melbourne Primary Health Network (PHN) includes links to a variety of health literacy resources for health professionals.  It includes an overview of health literacy; guides and tools to use in your practice to address health literacy; techniques to improve communication and patient empowerment; how to access and work with interpreters; and information on culturally-sensitive care.

Tasmanian Government - Department of Health and Human Services resources
On this page you will find a comprehensive Communication and Health Literacy Workplace Toolkit. It provides information and practical tools on topics in six main sections: spoken communication, written communication, improving the health literacy environment of health care facilities, people with additional communication needs, improving health literacy, and workplace assessment tools.  You will also find links to Health Literacy in Practice, including a range of videos, and to further resources.

 

 

 



Latest news

Farewell Ellen Kerrins

Last week HCA farewelled our Manager, Policy and Advocacy, Ellen Kerrins. Ellen has worked for HCA since 2015, during which time she played a central role in a number of significant areas of work for South Australian consumers. We thank Ellen for her contribution and work to ensure that consumers are at the centre of health in South Australia. Ellen's vibrant personality will be missed around our office, and we wish her all the best in her future endeavors.

Nominations to the HCA Board

Closes: Monday 22 October 5.00pm


We are calling for nominations for the HCA Board of Directors. Nominations are sought in accordance with the HCA Constitution, a copy of which is available  here. 
Five director vacancies exist: three ordinary directors, and the positions of chair, and deputy chair. You may select to nominate for more than one position. Directors are appointed for two years. Meetings are held bi-monthly, currently scheduled on Mondays 4-6pm at HCA.

You can complete your nomination online here.

You can download a nomination form here.

Please note: Information provided by candidates will be used in the Board election papers sent to members prior to the AGM.

If you would like more information about the election process and the expectations of Board directors, please don’t hesitate to contact me via email: This email address is being protected from spambots. You need JavaScript enabled to view it. . You can view the HCA Board Code of Conduct policy here.

Note: You must be a financial member to nominate and be nominated, information about membership here

Sorry is a good first step

HCA in collaboration with the Nation's state’/territory peak health consumer organisations have released a joint media statement in response to the Government’s response to the Senate inquiry into trans vaginal mesh and Minister Greg Hunts apology to women affected by trans vaginal mesh implants. You can view the release below.

 Mesh media release October 2018

Drop the Jargon Day

Drop the Jargon day will be held next Tuesday 23 October. It is a day to encourage professionals in Australian health, community services and local government to use plain language. When we use jargon, technical terms or acronyms, it is hard for people with low health literacy to understand and use information. Professionals can pledge and take part in activities at their workplace, to make it easier for people with low health literacy to get better information and outcomes from the services they use. You can find out more here.

EveryAGE Counts : Anti-ageism campaign

The EveryAGE Counts campaign and strategy is guided by a large body of existing evidence about the extent and impacts of ageism, as well as research commissioned into the attitudinal and behavioural drivers behind ageism, and effective ways to address these. Ageism is not benign or harmless. It is a big problem because it impacts on confidence, quality of life, job prospects, health, and control over life decisions. As a community, we can positively change thinking about ageing,
re-imagine getting older and set the foundations for current and future generations to age well. You can find out more about how you can make a difference here.


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Events

Conflicts of Interest workshop

Thursday 6 December 2018
9.00am – 1.00pm
Level 1/12 Pirie Street Adelaide

HCA is hosting a free workshop for health consumer or carer representatives, or advocates with an interest in learning about conflicts of interest in health care.
 
The workshop will be run by two internationally respected academics with expertise in this area, Professor Lisa Bero from the University of Sydney, and Dr Ray Moynihan, from Bond University.
The following will be covered (using plain English):

- Introduction to the scientific evidence about how sponsorship from drug companies and other industry groups affects medical education and research
- Introduction to accessible databases that can be searched to find out more about drug company payments to doctors and patient groups

This will be followed by a facilitated discussion about conflicts of interest.

Morning tea and a light lunch will be provided. The workshop will be evaluated and information relating to this will be sent via email to participants in the week prior to the workshop.
Contact HCA on 82314169 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for more information or to discuss support for transport.
Expressions of Interest (EOI) Close Thursday 22 November 2018.

You can register your EOI here.

Health Strategy 2019-2023 Workshop

Tuesday 6 November 2018
2.00 – 5.00pm
Adelaide

SA Health is seeking 20 consumers to attend their Health Strategy 2019 – 2023 workshop. The Health Strategy will specifically focus on South Australia’s health priorities for the next five years, but also look to adopt a longer term perspective to 2030.
The objective of this workshop is to seek your views on:

• How can future advances in health care delivery be utilised to help to address health system challenges?
• New directions in the culture of care - what alternative care / treatment options are available based on the needs of the patient?
The workshop will close at 5:00pm followed by an opportunity for networking along with light refreshments. Registrations are essential.

You can view the workshop flyer for more information below. 

You can register to attend here.

Strategy Workshop Flyer

Our Lives - Stories of Resilience

Wednesday 21 November 2018
6.00pm – 7.00pm
Adelaide

This event hosted by SAMESH will follow via film clip the lives of three local people living with HIV, as they navigate the changes to HIV treatment, prevention, and the law. The clips will be followed by a panel discussion with those featured, to discuss what it means to be a person living with HIV in 2018, and why it is more important than ever that HIV positive people are central to the HIV response. You can find out more and register here.

Building the Aboriginal Disability Service Sector Workshop

Friday 16 November
8.30am – 5.00pm
Adelaide

The First People's Disability Network Australia is hosting a workshop on building the Aboriginal Disability Services sector. The session will cover a wide range of topics focused on challenges and opportunities in building this service sector, and promoting job opportunities amongst the sector. This workshop is targeted to Aboriginal disability service providers, and Aboriginal people interested in employment opportunities and being a provider in the disability service sector. You can find out more and register here.

LASA National Congress

Sunday 28 – Tuesday 30 October 2018
Adelaide

Leading Age Services Australia’s (LASA) National Congress 2018 will lead the conversation on ageing transformed and the dawn of a new era in aged care. The congress is the largest aged services industry event in the Asia Pacific. There will be a series of interactive discussions which aim to shine that ‘first light’ on the ageing transformed terrain of new era thinking, and practices and models of aged services for the next generation and beyond. You can find out more and register here.


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