Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

Health literacy resources for clinicians, service providers and managers

HCA has compiled a list of resources produced by various organisations, designed to assist clinicians, service providers and managers to improve consumers’ individual health literacy, and the health literacy environment. A short description of the resource is included under each link.


Australian Commission on Safety and Quality in Health Care resources

Summary listing of health literacy resources
This webpage provides links to all health literacy documents on the website.

Health literacy for clinicians
A one-page infographic (text and pictures) describing how you can help your patients to better understand their health.

Health Literacy: A summary for Clinicians
An eight-page booklet describing how clinicians can influence, address and improve health literacy.

Health literacy for managers
A one-page infographic describing how to create a good health literacy environment within your organisation.

Health literacy: a summary for Executives and Managers
An eight-page booklet describing the attributes of a healthcare organisation that addresses health literacy.

National statement on health literacy
A four-page statement which highlights possible actions that can be taken by organisations and individuals working in the health sector to address health literacy.

Health Literacy – taking action to improve safety and quality
A detailed paper of 96 pages, which provides a broad overview of health literacy in Australia, and identifies a number of areas and actions required to address health literacy in a coordinated way.

National Safety and Quality Health Service Standard 2 – Partnering with consumers
This webpage provides links to supportive resources developed by the Commission to help healthcare organisations better understand the requirements of Standard 2.

Tip Sheet 8: Health literacy and the NSQHS Standards
A 10-page document summarising actions in the National Safety Quality Health Service (NSQHS) Standards related to health literacy, and strategies to address them.

Tip Sheet 5: Preparing written information for consumers that is clear, understandable and easy to use
A four-page tip sheet summarising how organisations can work in partnership with consumers to ensure effective written health information that meets consumers’ needs and a number of actions across the NSQHS Standards.

Tip Sheet 6: How to get feedback from consumers on patient information publications
A five-page tip sheet which summarises how to seek out and incorporate consumer views and perspectives about the patient information publications that you develop and distribute to the people who use your service.

 

SA Health Resources

Guide for engaging with consumers and the community
A sixteen-page guide designed to strengthen and improve the practice of consumer and community engagement processes. It includes examples of the scales and levels of engagement, and practical tools to assist in engaging successfully. The tools related to health literacy are listed separately below.

Tips for communicating clearly – Tools for promoting health literacy: Tool 3
A two-page guide on key communication strategies and requirements for respecting culture and language.

The teach-back method - Tools for promoting health literacy: Tool 4
A one-page guide on how asking what consumers recall, and if they can restate what they have been told, is one of the top consumer safety practices.

Follow-up with consumers - Tools for promoting health literacy: Tool 5
A one-page guide on follow-up with consumers to make sure they obtain, process and understand information about health care, services and the health system.

Encourage questions - Tools for promoting health literacy: Tool 6
A two-page guide with questions to help consumers obtain, process and understand information about health care, services and the health system.

Assessing readability – Tools for promoting health literacy: Tool 7
A one-page guide on consumer feedback and readability formula.

Writing health information - Tools for promoting health literacy: Tool 8
A two-page guide and checklist on working with consumers to plan, produce and evaluate health information.


Choosing Wisely Australia resources

5 questions to ask your doctor – factsheet or poster
A one-page tip sheet listing five questions patients can ask of their doctors or other health- care providers before they get any test, treatment or procedure. Available in A4 and poster size.

5 questions to ask your doctor – graphic for waiting room TV systems
As above.

Choosing Wisely Australia resources for colleges, societies and supporters
This webpage contains the Choosing Wisely Australia communication kit. It lists resources such as documents, a PowerPoint presentation and video clips, to provide key messages and tools to assist with communicating about Choosing Wisely Australia.

Choosing Wisely Australia videos
This webpage contains a variety of videos and transcripts, including case studies, interviews about interactions between health professionals and consumers, and the release of college, society and association recommendations in March 2016.

 

NPS MedicineWise resources

For your patients
This webpage includes a list of resources to help health professionals communicate essential treatment messages to patients. Fact sheets and treatment plans can be printed and given to patients.

Decision tools and resources
On this webpage you will find a variety of decision tools - for both health professionals and patients - that have been developed to provide guidance through your clinical decisions with patients. Some are designed to facilitate discussion with patients; others allow patients to record their symptoms of medicines use, to discuss with you in future consultations.

 

Healthdirect Australia resources

About healthdirect Symptom checker

This webpage contains a video and text detailing what the healthdirect Symptom checker is, and how it supports GPs and patients, by increasing the health literacy of patients about their situation before attending their GP appointments.

 

Translated resources / multicultural health resources

The Health Translations Directory 
This directory provides direct links to reliable translated health resources produced in Australia.  It enables professionals to support their culturally and linguistically diverse (CALD) patients/consumers to make positive health and lifestyle choices and to improve their health literacy.  On this website you can search by topic or language.

Centre for Culture, Ethnicy and Health (CCEH) resources
The CCEH library gives you access to quality resources and validated information about culture, ethnicity, health and wellbeing to help you work better with people from refugee and migrant backgrounds. On this page you will find 10 health literacy resources, including tips for communicating with clients who have low health literacy, using teach-back via an interpreter, and producing a translated resource that is accurate and culturally appropriate.



Latest news

Older and Wiser: Putting the Consumer’s Voice at the Centre of Residential Aged Care

Researchers at the Institute for Health and Ageing at the Australian Catholic University have released their report ‘Older and Wiser: Putting the Consumer’s Voice at the Centre of Residential Aged Care’. The report summarises the results found in a study to explore the impact of Consumer Directed Care on six aged care facilities in Melbourne. The report highlights what more needs to be done to support these changes to aged care services in Australia. You can download and view the report here.

Report into the Independent review of chaperones to protect patients

The Medical Board of Australia (MBA) and Australian Health Practitioner Regulation Agency (AHPRA) have released the report ‘Independent review of the use of chaperones to protect patients in Australia’’ and have accepted all its recommendations. The review found the use of chaperones does not meet community expectations and does not always keep patients safe. You can find out more and view the report here.

Australian Health Practitioner Regulation Agency Performance Data

The Australian Health Practitioner Regulation Agency (AHPRA) releases quarterly performance reports for each state and territory. These reports provide information for the public on the activities and performance of AHPRA and the National Boards in each state and territory. It covers their main areas of activity – managing registration, managing notifications and offences against the National Law, and monitoring health practitioners and students with restrictions on their registration. You can view the reports for each state and territory and find out more here.

Judy Smith recognised in the Queen’s Birthday Honours

HCA member and consumer advocate Judy Smith has been recognised in the Queen’s Birthday Honours, by being admitted as Member of the Order of Australia. Judy has over 50 years experience in health, commencing her career as a nurse and more recently working as a consumer advocate. Judy is an active consumer advocate and HCA member and currently works part time as a Consumer Liaison Officer at the Royal District Nursing Service (RDNS). We congratulate Judy on this recognition of many years of work in community health. You can read more about Judy below.

Media Release: Judy Smith

Mental Health Consumer Carer Participation newsletter

The first issue of the Country Health SA Mental Health Services Newsletter has been released. Its aim is to share information with consumers and carers that have accessed or are familiar with Country Health SA Mental Health Services. It will also provide information to people in the community who have an interest in rural mental health matters. You can view and download the newsletter below.

Mental Health Consumer Carer Participation newsletter


View all latest news


Latest eNews

Events

St. Vincent de Paul CEO Sleepout

Saturday 29 June 2017

Each year on a cold winter’s night in June, a group of like-minded CEOs, senior managers and leaders from all sectors come together to raise funds and awareness on the reality of homelessness in Australia. This year in South Australia, the sleep out will be held on the grounds of Government House and joined by the host for the evening’s proceedings, Kate Ceberano. You don't need to be a CEO to get involved. You can find out more, register and donate here.

KYD-X Kids & Youth Disability Expo.

Saturday 14 October 2017

The kids and youth disability expo, hosted by KYD-X, is focused on the services and products available for people under 25 with a disability. It aims to inform individuals, families and carers about equipment, therapies and treatments available to them, helping them to maximise the use of their NDIS funding. You can find out more here. 

Joint ACHSM/ACHS Asia-Pacific Health leadership #2017 congress

Wednesday 27 – Friday 29 – September 2017
The Annual Australasian college of Health Service Management (ACHSM) in partnership with the Australian Council on Healthcare Standards (ACHS) will host the  2017 Health Leadership conference. The conference will bring together renowned thought-leaders from within and outside the healthcare system, with the central theme of, the winds of Change-adjust your sails’. You can find out more and register here.

Connecting Asthma Care Conference

Monday 16 – Tuesday 17 October 2017

The 2017 Asthma Australia Connecting Asthma Care Conference will bring together key national and international researchers, practitioners and policy makers. The conference theme, ‘Connecting Asthma Care’, highlights the importance of collaborative care models as critical in ensuring a patient’s interaction with the health system is linked between different levels of care, enabling appropriate case management and systematic follow up. You can find out more and register to attend here.

Mental Illness Fellowship South Australia Carer Support Program schedule

The Mental Illness Fellowship of South Australia has released its Carer Support Program schedule for the second half of 2017. The program offers different peer educated programs for people who are experiencing mental illness, and for their family and friends. All facilitators have lived experience, either as a carer, or as a person living with a mental illness. You can view the flyer below which outlines more information about the programs and dates. You can book a place online through the MIFSA website here or by phoning 8378 4100.

Carer Support Program


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