Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

Health literacy resources for consumers

HCA has compiled a list of resources produced by various organisations, designed to assist consumers to improve their individual health literacy. A short description of the resource is included under each link.


Australian Commission on Safety and Quality in Health Care resources

Health literacy for consumers
A one-page infographic (text and pictures) describing what you can do to understand your health better.

What is health literacy?
A one-page infographic summarising what health literacy is.

What is health literacy? – two components
A one-page infographic showing the two components of health literacy: individual and environment.

Health literacy in Australia
A one-page infographic showing the percentages of Australians’ overall health literacy.

Why health literacy is important
A one-page infographic showing how health literacy affects you.

Why is health literacy important? – increases risks
A one-page infographic showing the risks of low health literacy.

Health Literacy: A summary for Consumers
An eight-page booklet describing individual health literacy and the health literacy environment, and what can be done to improve both.

Top tips for safe health care
On this webpage you’ll find the nine top tips for safe health care, designed to help consumers, their families, carers and other support people get the most out of their health care.  

Top tips for safe health care booklet
A six-page booklet with detailed information you can use when you talk to your doctor and other healthcare providers, including nurses, pharmacists, specialists, allied health and mental health workers (note: this is a web version of the booklet.  A print version is available on the website.)

Top tips for safe health care booklet  - 15 translated versions
The six-page booklet is translated into Arabic, Chinese (simplified ), Chinese (traditional), Farsi, German, Greek, Hindi, Italian, Korean, Macedonian, Punjabi, Spanish, Tagalog, Turkish and Vietnamese. The translations were completed by accredited translators, then tested and approved by members of each linguistic community to ensure the information is culturally appropriate and easy to understand.

Top tips for safe health care infographic
A one-page infographic showing the nine top tips for safe health care.

Top tips for safe health care infographic – 15 translated versions
A one-page infographic showing the nine top tips for safe health care, translated into Arabic, Chinese (Simplified ), Chinese (Traditional), Farsi, German, Greek, Hindi, Italian, Korean, Macedonian, Punjabi, Spanish, Tagalog, Turkish and Vietnamese.

 

Choosing Wisely Australia resources

5 questions to ask your doctor – A4 size            5 questions to ask your doctor – poster size
A one-page tip sheet listing five questions to ask your doctor or other health care provider before you get any test, treatment or procedure. These questions aim to make sure you end up with the right amount of care — not too much and not too little.

5 questions to ask your doctor – translated resources
This webpage contains translated versions of the 5 questions you should consider asking your doctor or other healthcare provider.

Communicating with your health care provider
A one-page fact sheet with suggestions to help you get the most of our your healthcare appointments, with tips to use before, during and after your appointment.

Choosing Wisely Australia videos
This webpage contains a variety of videos and transcripts, including “in the news” and interviews about interactions between health professionals and consumers.

 

NPS MedicineWise resources

Making wise choices about medicines
This webpage contains written information and videos to help you weigh up the pros and cons of taking a medicine, and how to work with your health professional to make the right decisions for you.

Understanding medical tests
On this webpage you will find information and a video to assist with questions to ask your doctor, and weighing up your options.

Consumer information
There are multiple topic cards on this webpage, providing information to help you to make the best decisions about your medicines and medical tests. Topic cards include rheumatoid arthritis, antibiotics, acute knee injuries, and many more. 

 

Healthdirect Australia resources

healthdirect website 
healthdirect is a free service supported by the governments of Australia, to provide safe, practical health information and advice.  On this home page, you will find links to a variety of health topics from A to Z, medicines, a symptom checker and a service finder.  The 24 hour health advice and information phone number is 1800 022 222.

healthdirect Symptom checker
The healthdirect Symptom checker asks you some questions then guides you to the appropriate healthcare action - if you need to see a doctor or go to your nearest hospital or emergency department.  It helps you understand symptoms and possible signs of illness, causes and complications.  An app is also available for mobile devices.

healthdirect medicines page 
On this webpage you can find information on many different kinds of medications (such as antibiotics, chemotherapy, and medications for blood pressure, asthma, diabetes and pain). You can also search for specific medicines by their brand name or active ingredient.

healthdirect service finder 
This webpage will assist you to find a variety of health services, for example, a general practitioner, hospital, dentist, physiotherapist or counsellor.  You can search via your preferences, such as bulk-billing, open now or accessible parking, and by your location.

Questions to ask your doctor 
This webpage contains suggested questions about health problems, treatments, medicines and tests, and links to more information resources.  Asking questions and being informed means that together with your health professionals, you are in a better position to make the best healthcare decisions for you.

Question Builder
On this webpage you will find the Question Builder, developed in partnership by Healthdirect Australia and the Australian Commission on Safety and Quality in Health Care.  Question Builder is a tool to help you prepare for your medical appointment.  By working through a series of steps, you can create a list of the most important questions to ask your doctor, and you can prepare for the questions you may be asked too.  A link to more detailed information on Question Builder is included on this page.

 

Latest news

Conflict of Interest Workshop

Last Thursday HCA hosted researchers Dr Ray Moynihan and Professor Lisa Bero from Bond University and Sydney University for a consumer workshop. The workshop was one in a series of national workshops with consumers about the issue of financial conflicts of interests with a focus on relationships with drug companies. The workshop covered the financial relationships between research funders and clinicians or researchers and the impact on outcomes. The group also discussed why conflict of interests matter and how these conflicts can become risks to studies and how to be more transparent with this information. HCA was pleased to host such a dynamic and engaging workshop.

HCA will share the findings of this study when it becomes available.

Reminder: Christmas Closure

HCA will close for the Christmas period, Monday 24 December 2018 and reopening on Monday 7 January 2019. Next week's eNews will be our last for 2018 and will be a short wrap up of the year.

The first edition of our 2019 eNews will be published on Wednesday 23 January 2019.

There is change ahead for the HCA team in 2019, and we take this opportunity to thank our supporters and members for your continued support throughout 2018.

Transvaginal Mesh Update - New clinic opens!

SA Health has established the SA Health Pelvic Mesh Clinic at Royal Adelaide Hospital, a specialist clinic for women experiencing complications from pelvic mesh. The clinic aims to provide comprehensive multidisciplinary health care for all South Australian women experiencing major complications related to pelvic mesh implants. The clinic brings together experts from various health backgrounds and disciplines to work together as a team to review each patient’s individual case. A GP referral is required to access the clinic. Information for consumers and GPs is available here.

The Pelvic Mesh Consumer Support Line: 1800 66 MESH (1800 666 374) remains in operation for consumers requiring information about transvaginal mesh, operating between 9am and 4pm Monday to Friday (excluding public holidays).

ACSQHC - Partnering with Consumers Third Australian Atlas of Healthcare Variation

The Australian Commission on Safety and Quality in Health Care released the Third Australian Atlas of Healthcare Variation. The goals of the Atlas series are to map variation in health care across Australia, promote investigation to identify any unwarranted variation and recommend actions to reduce unwarranted variation.

The Commission released the first Atlas in November 2015. This was followed by the release of the second Atlas covering different topics in June 2017. The third Atlas was launched by the Hon Greg Hunt MP on 11 December 2018.

You can view the report here.

Head to Health - Finding Mental Health Resources

Head to Health is an online portal that helps Australians find appropriate mental health resources. The website has compiled resources from national mental health services such as beyond blue and the black dog insitute as well as universities across Australia into one space to make it easier for Australians to find the right information. You can search for specific resources to suit you, for example if you search for bipolar, several fact sheets and websites specific to bipolar will show with information on how to access support. There is also information for loved ones and carers, with accessible information and steps on how to effectively support someone experiencing mental health challenges.

You can visit the site here.


View all latest news


Latest eNews

Events

15th National Rural Health Conference

24 - 27 March 2019
Hobart Tasmania

Everything you need to refresh your energy and passion for improving the health of people in rural and remote Australia is there; including:

  • 4 days of inspiring presentations and events
  • 5 pre-conference events
  • 30 keynote speakers
  • 212 presenters in 45 concurrent sessions
  • 40 poster presentations
  • a stimulting arts and health program
  • 75 exhibitors
  • and a gala dinner!

Register here before 31 December 2018 to take advantage of the discounted Earlybird registration rate.


View all events

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