Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

Health literacy resources for consumers

HCA has compiled a list of resources produced by various organisations, designed to assist consumers to improve their individual health literacy. A short description of the resource is included under each link.


Australian Commission on Safety and Quality in Health Care resources

Health literacy for consumers
A one-page infographic (text and pictures) describing what you can do to understand your health better.

What is health literacy?
A one-page infographic summarising what health literacy is.

What is health literacy? – two components
A one-page infographic showing the two components of health literacy: individual and environment.

Health literacy in Australia
A one-page infographic showing the percentages of Australians’ overall health literacy.

Why health literacy is important
A one-page infographic showing how health literacy affects you.

Why is health literacy important? – increases risks
A one-page infographic showing the risks of low health literacy.

Health Literacy: A summary for Consumers
An eight-page booklet describing individual health literacy and the health literacy environment, and what can be done to improve both.

Top tips for safe health care
On this webpage you’ll find the nine top tips for safe health care, designed to help consumers, their families, carers and other support people get the most out of their health care.  

Top tips for safe health care booklet
A six-page booklet with detailed information you can use when you talk to your doctor and other healthcare providers, including nurses, pharmacists, specialists, allied health and mental health workers (note: this is a web version of the booklet.  A print version is available on the website.)

Top tips for safe health care booklet  - 15 translated versions
The six-page booklet is translated into Arabic, Chinese (simplified ), Chinese (traditional), Farsi, German, Greek, Hindi, Italian, Korean, Macedonian, Punjabi, Spanish, Tagalog, Turkish and Vietnamese. The translations were completed by accredited translators, then tested and approved by members of each linguistic community to ensure the information is culturally appropriate and easy to understand.

Top tips for safe health care infographic
A one-page infographic showing the nine top tips for safe health care.

Top tips for safe health care infographic – 15 translated versions
A one-page infographic showing the nine top tips for safe health care, translated into Arabic, Chinese (Simplified ), Chinese (Traditional), Farsi, German, Greek, Hindi, Italian, Korean, Macedonian, Punjabi, Spanish, Tagalog, Turkish and Vietnamese.

 

Choosing Wisely Australia resources

5 questions to ask your doctor – A4 size            5 questions to ask your doctor – poster size
A one-page tip sheet listing five questions to ask your doctor or other health care provider before you get any test, treatment or procedure. These questions aim to make sure you end up with the right amount of care — not too much and not too little.

5 questions to ask your doctor – translated resources
This webpage contains translated versions of the 5 questions you should consider asking your doctor or other healthcare provider.

Communicating with your health care provider
A one-page fact sheet with suggestions to help you get the most of our your healthcare appointments, with tips to use before, during and after your appointment.

Choosing Wisely Australia videos
This webpage contains a variety of videos and transcripts, including “in the news” and interviews about interactions between health professionals and consumers.

 

NPS MedicineWise resources

Making wise choices about medicines
This webpage contains written information and videos to help you weigh up the pros and cons of taking a medicine, and how to work with your health professional to make the right decisions for you.

Understanding medical tests
On this webpage you will find information and a video to assist with questions to ask your doctor, and weighing up your options.

 

Healthdirect Australia resources

healthdirect website 
healthdirect is a free service supported by the governments of Australia, to provide safe, practical health information and advice.  On this home page, you will find links to a variety of health topics from A to Z, medicines, a symptom checker and a service finder.  The 24 hour health advice and information phone number is 1800 022 222.

healthdirect Symptom checker
The healthdirect Symptom checker asks you some questions then guides you to the appropriate healthcare action - if you need to see a doctor or go to your nearest hospital or emergency department.  It helps you understand symptoms and possible signs of illness, causes and complications.  An app is also available for mobile devices.

healthdirect medicines page 
On this webpage you can find information on many different kinds of medications (such as antibiotics, chemotherapy, and medications for blood pressure, asthma, diabetes and pain). You can also search for specific medicines by their brand name or active ingredient.

healthdirect service finder 
This webpage will assist you to find a variety of health services, for example, a general practitioner, hospital, dentist, physiotherapist or counsellor.  You can search via your preferences, such as bulk-billing, open now or accessible parking, and by your location.

Questions to ask your doctor 
This webpage contains suggested questions about health problems, treatments, medicines and tests, and links to more information resources.  Asking questions and being informed means that together with your health professionals, you are in a better position to make the best healthcare decisions for you.

Question Builder
On this webpage you will find the Question Builder, developed in partnership by Healthdirect Australia and the Australian Commission on Safety and Quality in Health Care.  Question Builder is a tool to help you prepare for your medical appointment.  By working through a series of steps, you can create a list of the most important questions to ask your doctor, and you can prepare for the questions you may be asked too.  A link to more detailed information on Question Builder is included on this page.

 

Latest news

Your views will help shape HCA’s advocacy and election priorities

At Health Consumers Alliance of SA Inc (HCA), we work with our members and supporters to achieve our vision: Consumers at the centre of health in South Australia.

In the lead-up to the state election, we are seeking consumer and community views to help shape our advocacy and election priorities.

We invite you to tell us what matters to you. As a guide, we have listed some questions below that you may wish to consider.

Please can you provide your views by Wednesday 1 November 2017, via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or post to HCA, PO Box 2248, Adelaide, SA, 5001.

Questions:
1. What should health services do more of for South Australians?

2. What should health services stop doing for South Australians?

3. Are there issues that HCA should influence more?

4. Are there priority groups of South Australians that HCA could be helping more?

Thank you for sharing your views, and for helping us to promote and strengthen the voices, wellbeing, rights and leadership of health consumers.

Asthma SA resources

 Asthma SA has recently launched a range of asthma-related resources for community members from Arabic, Vietnamese, Mandarin, Dinka & Nepali speaking backgrounds.The resources reflect the different information needs of these community language groups with varying levels of health literacy in relation to asthma basic facts, key daily asthma management, & asthma first aid. You can access the resources here

 

Medical Record and Date-Driven Healthcare

The Australian Commission on Safety and Quality in Healthcare and Independent Hospital Pricing Authority have developed an animation about medical records and date-driven Healthcare. The animation was created in consultation with clinical stakeholders and aims to raise awareness among clinicians of what clinical coding is, and how the medical record is used in this context. You can watch the video

 

Forum report on the draft Consent to Medical Treatment and Palliative Care Amendment Bill

HCA hosted a forum on the draft Consent to Medical Treatment and Palliative Care Amendment Bill on Thursday 21 September 2017. The objective of the forum was to gain consumer feedback on the draft bill. The report outlining the main themes and recommendations emerging from the forum is available below. 

Consent Forum Report

2017 HCA Members Forum Summary Report

HCA held the 2017 HCA Members Forum on Monday 25 September 2017, from 3.00 to 5.00pm. Seventeen members attended. The purpose of the forum was to provide an opportunity for HCA members to identify the priorities for HCA’s advocacy and 2017/18 state election platforms.

Eight priority issues emerged:
1. The consumer/health system interface
2. Rural and remote health
3. Service improvement through the consumer voice
4. Aged care and older people, and health care homes
5. Social determinants of health - the needs and health care of Aboriginal and Torres Strait Islander children, and high incarceration rates, were highlighted at the conclusion of the forum. So too was the need to change the culture of the workplace to ensure a consumer focus. There was also an acknowledgement of racism in health care.
6. Consumer and carer escalation of care
7. Medication management first response and polypharmacy
8. Access and navigation of the health system, including E-Health and information technology access.

You can find the Forum Summary Report below.

2017 HCA Members Forum Summary Report


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Latest eNews

Events

Ageing Well Conference

Wednesday 22 – Thursday 23 November 2017

The Ageing Well Conference will highlight the leading transformational global trends and bring together international experts to explore the business innovation and social innovation opportunities. At the heart of the design and thinking is ensuring people in their 60’s and beyond have better choices that bring their life greater purpose and meaning, and more control in determining the choices available to them as they transition through life’s course. You can find out more and register here. 

Consumer forum on the SA Health Community Power Dependency Project

Wednesday 15 November
1.00 - 3.30pm

Following the state-wide power outage in September 2016, SA Health has developed an emergency plan to manage the impacts of an extended power outage. HCA is hosting a forum to seek consumer advice on the SA Health Community Power Dependency Project. The forum objectives are to give consumers the opportunity to review the proposed Power Dependency Strategy and messaging, and provide feedback on what to do to prepare for and manage an outage. You can find out more and register here. 

National Carers Week 2017

Sunday 15 October – Saturday 21 October 2017

This week is National Carers Week, a time to recognise and celebrate the outstanding contribution that Australia’s 2.7 million unpaid carers make to our nation. There are many ways to engage with the campaign this year, you can find out more on the website here. You can publicly pledge your thanks to Australia’s unpaid carers and let them know how much they count here.

Adelaide Mitcham Prostate support meeting

Thursday 26 October 2017

7pm - 8.45pm

The Adelaide Mitcham Prostate support meeting will provide an overview of prostate disease. The guest speaker is Dr Richard Wells, who is a urologist. You can view the event flyer to find out more here. 

Cancer Voices Challenge Bike Ride

Sunday 22 October 2017

Cancer Voices Challenge Bike Ride is on this Sunday, starting at 8am from Kensington Gardens reserve, Norwood Parade between Glynburn & Penfolds Rd. Ride into the beautiful Adelaide Hills with 20, 35 or 67km distance options. Cost of entry-wear yellow! You can find out more and register here. 


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