Health literacy resources for consumers
HCA has compiled a list of resources produced by various organisations, designed to assist consumers to improve their individual health literacy. A short description of the resource is included under each link.
Australian Commission on Safety and Quality in Health Care resources
Health literacy for consumers
A one-page infographic (text and pictures) describing what you can do to understand your health better.
What is health literacy?
A one-page infographic summarising what health literacy is.
What is health literacy? – two components
A one-page infographic showing the two components of health literacy: individual and environment.
Health literacy in Australia
A one-page infographic showing the percentages of Australians’ overall health literacy.
Why health literacy is important
A one-page infographic showing how health literacy affects you.
Why is health literacy important? – increases risks
A one-page infographic showing the risks of low health literacy.
Health Literacy: A summary for Consumers
An eight-page booklet describing individual health literacy and the health literacy environment, and what can be done to improve both.
Choosing Wisely Australia resources
5 questions to ask your doctor – A4 size 5 questions to ask your doctor – poster size
A one-page tip sheet listing five questions to ask your doctor or other health care provider before you get any test, treatment or procedure. These questions aim to make sure you end up with the right amount of care — not too much and not too little.
5 questions to ask your doctor – translated resources
This webpage contains translated versions of the 5 questions you should consider asking your doctor or other healthcare provider.
Communicating with your health care provider
A one-page fact sheet with suggestions to help you get the most of our your healthcare appointments, with tips to use before, during and after your appointment.
Choosing Wisely Australia videos
This webpage contains a variety of videos and transcripts, including “in the news” and interviews about interactions between health professionals and consumers.
NPS MedicineWise resources
Making wise choices about medicines
This webpage contains written information and videos to help you weigh up the pros and cons of taking a medicine, and how to work with your health professional to make the right decisions for you.
Understanding medical tests
On this webpage you will find information and a video to assist with questions to ask your doctor, and weighing up your options.
Healthdirect Australia resources
healthdirect is a free service supported by the governments of Australia, to provide safe, practical health information and advice. On this home page, you will find links to a variety of health topics from A to Z, medicines, a symptom checker and a service finder. The 24 hour health advice and information phone number is 1800 022 222.
healthdirect Symptom checker
The healthdirect Symptom checker asks you some questions then guides you to the appropriate healthcare action - if you need to see a doctor or go to your nearest hospital or emergency department. It helps you understand symptoms and possible signs of illness, causes and complications. An app is also available for mobile devices.
healthdirect medicines page
On this webpage you can find information on many different kinds of medications (such as antibiotics, chemotherapy, and medications for blood pressure, asthma, diabetes and pain). You can also search for specific medicines by their brand name or active ingredient.
healthdirect service finder
This webpage will assist you to find a variety of health services, for example, a general practitioner, hospital, dentist, physiotherapist or counsellor. You can search via your preferences, such as bulk-billing, open now or accessible parking, and by your location.
Questions to ask your doctor
This webpage contains suggested questions about health problems, treatments, medicines and tests, and links to more information resources. Asking questions and being informed means that together with your health professionals, you are in a better position to make the best healthcare decisions for you.
On this webpage you will find the Question Builder, developed in partnership by Healthdirect Australia and the Australian Commission on Safety and Quality in Health Care. Question Builder is a tool to help you prepare for your medical appointment. By working through a series of steps, you can create a list of the most important questions to ask your doctor, and you can prepare for the questions you may be asked too. A link to more detailed information on Question Builder is included on this page.