Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

Health literacy resources for consumers

HCA has compiled a list of resources produced by various organisations, designed to assist consumers to improve their individual health literacy. A short description of the resource is included under each link.


Australian Commission on Safety and Quality in Health Care resources

Health literacy for consumers
A one-page infographic (text and pictures) describing what you can do to understand your health better.

What is health literacy?
A one-page infographic summarising what health literacy is.

What is health literacy? – two components
A one-page infographic showing the two components of health literacy: individual and environment.

Health literacy in Australia
A one-page infographic showing the percentages of Australians’ overall health literacy.

Why health literacy is important
A one-page infographic showing how health literacy affects you.

Why is health literacy important? – increases risks
A one-page infographic showing the risks of low health literacy.

Health Literacy: A summary for Consumers
An eight-page booklet describing individual health literacy and the health literacy environment, and what can be done to improve both.

Top tips for safe health care
On this webpage you’ll find the nine top tips for safe health care, designed to help consumers, their families, carers and other support people get the most out of their health care.  

Top tips for safe health care booklet
A six-page booklet with detailed information you can use when you talk to your doctor and other healthcare providers, including nurses, pharmacists, specialists, allied health and mental health workers (note: this is a web version of the booklet.  A print version is available on the website.)

Top tips for safe health care booklet  - 15 translated versions
The six-page booklet is translated into Arabic, Chinese (simplified ), Chinese (traditional), Farsi, German, Greek, Hindi, Italian, Korean, Macedonian, Punjabi, Spanish, Tagalog, Turkish and Vietnamese. The translations were completed by accredited translators, then tested and approved by members of each linguistic community to ensure the information is culturally appropriate and easy to understand.

Top tips for safe health care infographic
A one-page infographic showing the nine top tips for safe health care.

Top tips for safe health care infographic – 15 translated versions
A one-page infographic showing the nine top tips for safe health care, translated into Arabic, Chinese (Simplified ), Chinese (Traditional), Farsi, German, Greek, Hindi, Italian, Korean, Macedonian, Punjabi, Spanish, Tagalog, Turkish and Vietnamese.

 

Choosing Wisely Australia resources

5 questions to ask your doctor – A4 size            5 questions to ask your doctor – poster size
A one-page tip sheet listing five questions to ask your doctor or other health care provider before you get any test, treatment or procedure. These questions aim to make sure you end up with the right amount of care — not too much and not too little.

5 questions to ask your doctor – translated resources
This webpage contains translated versions of the 5 questions you should consider asking your doctor or other healthcare provider.

Communicating with your health care provider
A one-page fact sheet with suggestions to help you get the most of our your healthcare appointments, with tips to use before, during and after your appointment.

Choosing Wisely Australia videos
This webpage contains a variety of videos and transcripts, including “in the news” and interviews about interactions between health professionals and consumers.

 

NPS MedicineWise resources

Making wise choices about medicines
This webpage contains written information and videos to help you weigh up the pros and cons of taking a medicine, and how to work with your health professional to make the right decisions for you.

Understanding medical tests
On this webpage you will find information and a video to assist with questions to ask your doctor, and weighing up your options.

 

Healthdirect Australia resources

healthdirect website 
healthdirect is a free service supported by the governments of Australia, to provide safe, practical health information and advice.  On this home page, you will find links to a variety of health topics from A to Z, medicines, a symptom checker and a service finder.  The 24 hour health advice and information phone number is 1800 022 222.

healthdirect Symptom checker
The healthdirect Symptom checker asks you some questions then guides you to the appropriate healthcare action - if you need to see a doctor or go to your nearest hospital or emergency department.  It helps you understand symptoms and possible signs of illness, causes and complications.  An app is also available for mobile devices.

healthdirect medicines page 
On this webpage you can find information on many different kinds of medications (such as antibiotics, chemotherapy, and medications for blood pressure, asthma, diabetes and pain). You can also search for specific medicines by their brand name or active ingredient.

healthdirect service finder 
This webpage will assist you to find a variety of health services, for example, a general practitioner, hospital, dentist, physiotherapist or counsellor.  You can search via your preferences, such as bulk-billing, open now or accessible parking, and by your location.

Questions to ask your doctor 
This webpage contains suggested questions about health problems, treatments, medicines and tests, and links to more information resources.  Asking questions and being informed means that together with your health professionals, you are in a better position to make the best healthcare decisions for you.

Question Builder
On this webpage you will find the Question Builder, developed in partnership by Healthdirect Australia and the Australian Commission on Safety and Quality in Health Care.  Question Builder is a tool to help you prepare for your medical appointment.  By working through a series of steps, you can create a list of the most important questions to ask your doctor, and you can prepare for the questions you may be asked too.  A link to more detailed information on Question Builder is included on this page.

 

Latest news

THCCEC Activities Report finalised

The Transforming Health Consumer and Community Engagement Committee (THCCEC) Activities Report is now available. HCA would like to thank all the consumers and community members who volunteered their time and provided their wisdom to the Committee, which had its final meeting in September 2017. The report summarises the activities of the committee and the experiences of the consumer and community members as well as those of SA Health representatives who attended the meetings. Recommendations regarding future engagement in health strategy and policy are also included. You can view the report below. 

TH CCEC Activities Report

Power Dependency Forum Report

HCA hosted a forum on Power Dependency on Wednesday 15 November 2017. The forum had two key objectives, to review the proposed Power Dependency Strategy and associated messaging to inform the development of a Communications Plan, and support processes for potentially vulnerable people and their carers/families; and to identify what consumers should do to prepare for and manage an outage. The report summarising the key findings arising from the forum is available below.

Power Dependency Forum Report

Consumer experience of SA Health funded services report

HCA hosted a forum on consumer experience of SA Health funded services on Wednesday 29 November 2017. The forum objective was for participants to establish an approach across SA Health that ensures community-based services funded through SA Health have a consumer-centred care focus. The report outlining the main themes to emerge from the forum is now available for download below.

Consumer Experience Forum Report

CHF: Growth of private care in public hospitals raises equity questions

The Consumers Health Forum of Australia (CHF) have released a media statement in response to a new report showing that public patients wait twice as long for elective surgery as private patients do in public hospitals. You can read the full statement here.

Directory of advocacy / complaints services

HCA is pleased to publish this Directory of advocacy / complaints services. It provides a summary of advocacy / complaints services that can assist individuals and families who wish to provide feedback or make a complaint about health, aged care or disability services. The role of each service and the degree of individual advocacy it provides is summarised, and contact details are listed. You can access the directory here.

 


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Events

Netfest 2018

Friday 16 February 2018

Netfest is South Australia's largest professional development and networking event for non-government youth sector workers. The day-long event brings together over a hundred dedicated youth sector workers, stakeholders and supporters from across the state to discuss ideas, projects and inspire best practice. Netfest includes both formal and informal networking, a keynote presentation, professional development session and an open forum. You can find out more and register here.

Introduction to Consumer Advocacy Training

Are you thinking about becoming a consumer advocate or would you like to refresh your knowledge?

Our Introduction to Consumer Advocacy Training session will give you information on the role, challenges and benefits of being a consumer advocate.

The sessions are interactive and based on adult-learning principles. Participants receive reference materials and a certificate of attendance.

For more information see attached flyer

The upcoming training date is:

  • Monday 5 February 2018
  • Wednesday 11 April 2018
  • Friday 22 June 2018
  • Tuesday 18 September 2018
  • Wednesday 14 November 2018

The training is held at the HCA offices at Level 1/12 Pirie Street Adelaide. You can register to attend online here. 

Consumer Advocacy Training Flyer


View all events

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