HCASA closed on 30 September 2020

Sentinel Projects

HCSCC SA Charter of Health and Community Services Rights
The Office of the SA Health and Community Services Complaints Commissioner (HCSCC) was established in October 2005 as an independent statutory office helps consumers, carers and service providers – this includes government, private and non-government health and community services – to try and resolve complaints. Since its establishment, HCASA worked closely with the Commissioner, and particularly, in the development of the inaugural Charter of Rights.
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SAHMRI Research Project
Since 2013 and continuously up to 2020, HCASA, worked closely with the South Australian Health Medical Research Institute (SAHMRI) to mentor and support its policy and practices for engaging with consumers in research. This work, led by Debra Kay, HCASA Board member and subsequent Chair, resulted in HCASA working in partnership with SAHMRI to establish a partnership agreement with SAHMRI to undertake a Consumer Research Project to identify the evidence base for consumer participation in research and, into 2014, to develop SAHMRI’s inaugural Consumer and Community Engagement Framework.
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Consumer Advocacy Training
HCASA introduced consumer advocates training in 2014. This training offered a range of options for consumers in South Australia to achieve our mission of Consumers at the Centre of Care in South Australia. Over 400 Consumer Advocates in SA have been trained by HCASA and many of these consumers remain active within consumer advocacy in both South Australia and nationally.
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WCHN Consumer Engagement Strategy
In 2015 HCASA worked in partnership with WCHN to undertake a consumer engagement strategy project, the first LHN to implement such a framework. This project would become the sentinel process for patterning with Local Health Networks and other health and community organisations to codesign, develop and implement consumer engagement models across SA.
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Mental Health
Over many years HCASA provided project support and advice to a range of mental health initiatives and strategies. The establishment of the SA Mental Health Commission was announced in October 2015. In November 2015 HCASA met with Stephen Christley, the new interim Mental Health Commissioner, to discuss his role and to engage with consumers and carers to seek their views about what they saw as the priorities for the new Mental Health Commission.
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Chemotherapy underdosing
Over a period of six months between July and December 2014 during the consolidation phase of treatment for Acute Myeloid Leukaemia five patients at the Royal Adelaide Hospital and five patients at the Flinders Medical Centre received a daily dose of Cytarabine instead of a dose twice a day. HCASA was invited to be the consumer representative member, along with Cancer Voices, on the SA Health commissioned independent review.
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The Oakden Report – A Shameful Chapter in South Australia’s History- A Report Independent Commissioner Against Corruption (ICAC) (2018) highlighted systemic failings in processes and oversight that allowed the events at the Oakden to occur for more than a decade largely without intervention. HCASA was a key member of the Response Plan Oversight Committee established in June 2017.
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UniSA Certificate
HCASA partnered with the International Centre for Allied Health Evidence (iCAHE) at the University of South Australia to co-design a unique Professional Certificate in Consumer Engagement.
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*These are historical and archived recordings of these projects and bodies of work completed by HCASA. Details and links in these documents will not be updated and may be expired.