Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

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Consumer Engagement - How does it work in practice?

This 1 day course explains the meaning and importance of consumer engagement and what this looks like in every day practice.

To provide health and community services staff (clinicians, managers, policy-makers etc) who work across a range of health and community settings and services with comprehensive information about their obligations and the importance and application in practice of partnering with consumers. 

This course provides practical information to support health services to actively and meaningfully engage with consumers and the community in the planning and delivery of services.

This program may attract up to 7hrs CPD for registered health practitioners. 

Register your interest for early 2020 now! 

  • Early 2020 - register your interest here

Consumer Complaints Management - Hard to deal with but, why are they important?

This 1 day course explains the importance of consumer feedback and how to effectively manage it.

Consumer feedback includes ideas, suggestions, complaints and compliments. There is increasing evidence that consumers can recognise safety risks and incidents, some of which are not otherwise identified by existing monitoring systems.

Consumer complaints can be a daunting experience for front-line staff who often are consued about how to deal with complaints effectively and concerned about how complaints reflect on them professionally. This training addresses those concerns and shows how to move towards using consumer complaints as a driver of quality improvement. 

This program may attract up to 7hrs CPD for registered health practitioners. 

Register your interest for early 2020 now! 

  • Early 2020 - register your interest here

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