HCASA closed on 30 September 2020

White Paper

In preparation and forward planning, HCASA met with consumers, community groups, health service providers, government and state and national consumer peak bodies to begin to help to identify what gaps would be created as a result of the closure and what priorities, immediate and long term, must be addressed. To that end HCASA developed a White Paper – The Yellow Brick Road: a path to the future of health advocacy in South Australia, which reviews the key principles underpinning best practice in health consumer advocacy and explores a potential pathway towards a new model into the future.

The White Paper uses the Wizard of Oz, is used as a metaphor for exploring a wicked problem and considering the future of health consumer advocacy in South Australia. It recognises that this path may experience obstacles, encounter unlikely champions, and find new ways of understanding and solving the problems ahead. To be successful, those who lead the way forward will need to be smart, show courage and above all have heart.

Read the White Paper here