Phone: 08 8231 4169 | Email: | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

What is Consumer Centred Care?

Consumer Centred Care

The essence of consumer centred care - that the health care system should be designed around the patient with respect for a person's preferences, values and needs. 

What is clear is that consumer centred care is part of a shift in focus and that healthcare systems cannot cope if they continue to focus on the disease rather than the person. There is a growing consensus that the involvement of consumers, and a system focussed on the needs and preferences of consumers, may be the most cost-effective way to improve health outcomes.

HCA considers that the patient or consumer, with their carer as appropriate, is the only person in a position to make the decision on what consumer centred healthcare means to them. Ultimately, the required outcome of healthcare is a better quality of health and/or life as defined by the consumer.

Consumers want health care that puts them at the centre of decision-making and treats them as whole human beings not as symptoms or body parts that need treatment. This means a relationship between consumers and health care providers that is based on mutual respect and operates as a partnership.

Research demonstrates that patient-centred care improves patient experience and creates public value for services through improving the safety and quality of the health system.

Consumer centred care resources (2)

HCA on Facebook

HCA on Facebook

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