Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

HCA has experience and expertise in community engagement, consumer centred care, partnering with consumers, training, support and capacity building, health literacy, and health policy development, and an in depth understanding of the health system and health reform in SA.

We offer training, information and support to consumer leaders, consumer advocates and service providers.

Our traing programs will include:  

  • About Health Consumers Alliance of SA - outline of organisation, roles and membership!
  • Consumer Centred Care - An overview of the concept of designing health care on the needs and interests of consumers. We look at the ways planning in health care, eg communication and information, treatment planning, connection with community, engagement activities, room and building environment can be designed to be more inclusive and beneficial for consumers.  
  • Consumer Engagement in Health - In this section we consider the history of consumers becoming active in advocacy movements across areas of health care. This includes discussing the unique knowledge and voice of the consumer and why it is required and adds benefit to health care decision making.
  • Consumers and Consumer Advocacy - We look at the role of consumer advocates in depth here, defining different levels of advocacy (self, individual and systems).  We also consider representation and the different ways advocates and representative engage in health care decision making.
  • State and National Health Reform - In this section we consider the broader policy area of health care, and introduce participants to key areas of health policy impacting on consumers experience of the health setting. We look at health reform and the challenges facing the sector as well as areas such as safety and quality , primary health care, e health, organisation of health services etc.
  • Partnering with Consumers - This section is about the ideals of partnership between consumers and health providers  that are now enshrined in National Safety and Quality Health Service Standards. We look at how consumers can become active as partners in their own care as well as in service and policy development, and how this is very beneficial in terms of more consumer centred care as well as safer and higher quality care. Consumer leadership and involvement in accreditation is also discussed. 
  • Learning from Consumer Experience - This is a summary of the consumer feedback and survey processes undertaken at a state wide level by our public health system.  We talk about different tools used such as the Safety Learning System, and the SA Consumer Experience Surveilence Survey and how these are linked to standards and the HCSCC Charter of Rights.  We also highlight some results these systems are identifying. 
  • Consumer participation in practice - In this last section, we look at some of the common processes of meeting involvement and working effectively on committees as consumer advocates. This includes the role of terms of reference, membership and decision making. 
  • Your goals and next steps: how can HCA help?  Summary and reflection -  We finish with a discussion about the various goals and aspirations that participants may have in getting involved and contributing as a consumer advocate.

If you have any questions about the training please contact HCA and speak with the Manager Consumer and Community Engagement .

 

Latest news

THCCEC Activities Report finalised

The Transforming Health Consumer and Community Engagement Committee (THCCEC) Activities Report is now available. HCA would like to thank all the consumers and community members who volunteered their time and provided their wisdom to the Committee, which had its final meeting in September 2017. The report summarises the activities of the committee and the experiences of the consumer and community members as well as those of SA Health representatives who attended the meetings. Recommendations regarding future engagement in health strategy and policy are also included. You can view the report below. 

TH CCEC Activities Report

Power Dependency Forum Report

HCA hosted a forum on Power Dependency on Wednesday 15 November 2017. The forum had two key objectives, to review the proposed Power Dependency Strategy and associated messaging to inform the development of a Communications Plan, and support processes for potentially vulnerable people and their carers/families; and to identify what consumers should do to prepare for and manage an outage. The report summarising the key findings arising from the forum is available below.

Power Dependency Forum Report

Consumer experience of SA Health funded services report

HCA hosted a forum on consumer experience of SA Health funded services on Wednesday 29 November 2017. The forum objective was for participants to establish an approach across SA Health that ensures community-based services funded through SA Health have a consumer-centred care focus. The report outlining the main themes to emerge from the forum is now available for download below.

Consumer Experience Forum Report

CHF: Growth of private care in public hospitals raises equity questions

The Consumers Health Forum of Australia (CHF) have released a media statement in response to a new report showing that public patients wait twice as long for elective surgery as private patients do in public hospitals. You can read the full statement here.

Directory of advocacy / complaints services

HCA is pleased to publish this Directory of advocacy / complaints services. It provides a summary of advocacy / complaints services that can assist individuals and families who wish to provide feedback or make a complaint about health, aged care or disability services. The role of each service and the degree of individual advocacy it provides is summarised, and contact details are listed. You can access the directory here.

 


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Events

Netfest 2018

Friday 16 February 2018

Netfest is South Australia's largest professional development and networking event for non-government youth sector workers. The day-long event brings together over a hundred dedicated youth sector workers, stakeholders and supporters from across the state to discuss ideas, projects and inspire best practice. Netfest includes both formal and informal networking, a keynote presentation, professional development session and an open forum. You can find out more and register here.

Introduction to Consumer Advocacy Training

Are you thinking about becoming a consumer advocate or would you like to refresh your knowledge?

Our Introduction to Consumer Advocacy Training session will give you information on the role, challenges and benefits of being a consumer advocate.

The sessions are interactive and based on adult-learning principles. Participants receive reference materials and a certificate of attendance.

For more information see attached flyer

The upcoming training date is:

  • Monday 5 February 2018
  • Wednesday 11 April 2018
  • Friday 22 June 2018
  • Tuesday 18 September 2018
  • Wednesday 14 November 2018

The training is held at the HCA offices at Level 1/12 Pirie Street Adelaide. You can register to attend online here. 

Consumer Advocacy Training Flyer


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