Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

HCA has experience and expertise in community engagement, consumer centred care, partnering with consumers, training, support and capacity building, health literacy, and health policy development, and an in depth understanding of the health system and health reform in SA.

We offer training, information and support to consumer leaders, consumer advocates and service providers.

Our traing programs will include:  

  • About Health Consumers Alliance of SA - outline of organisation, roles and membership!
  • Consumer Centred Care - An overview of the concept of designing health care on the needs and interests of consumers. We look at the ways planning in health care, eg communication and information, treatment planning, connection with community, engagement activities, room and building environment can be designed to be more inclusive and beneficial for consumers.  
  • Consumer Engagement in Health - In this section we consider the history of consumers becoming active in advocacy movements across areas of health care. This includes discussing the unique knowledge and voice of the consumer and why it is required and adds benefit to health care decision making.
  • Consumers and Consumer Advocacy - We look at the role of consumer advocates in depth here, defining different levels of advocacy (self, individual and systems).  We also consider representation and the different ways advocates and representative engage in health care decision making.
  • State and National Health Reform - In this section we consider the broader policy area of health care, and introduce participants to key areas of health policy impacting on consumers experience of the health setting. We look at health reform and the challenges facing the sector as well as areas such as safety and quality , primary health care, e health, organisation of health services etc.
  • Partnering with Consumers - This section is about the ideals of partnership between consumers and health providers  that are now enshrined in National Safety and Quality Health Service Standards. We look at how consumers can become active as partners in their own care as well as in service and policy development, and how this is very beneficial in terms of more consumer centred care as well as safer and higher quality care. Consumer leadership and involvement in accreditation is also discussed. 
  • Learning from Consumer Experience - This is a summary of the consumer feedback and survey processes undertaken at a state wide level by our public health system.  We talk about different tools used such as the Safety Learning System, and the SA Consumer Experience Surveilence Survey and how these are linked to standards and the HCSCC Charter of Rights.  We also highlight some results these systems are identifying. 
  • Consumer participation in practice - In this last section, we look at some of the common processes of meeting involvement and working effectively on committees as consumer advocates. This includes the role of terms of reference, membership and decision making. 
  • Your goals and next steps: how can HCA help?  Summary and reflection -  We finish with a discussion about the various goals and aspirations that participants may have in getting involved and contributing as a consumer advocate.

If you have any questions about the training please contact HCA and speak with the Manager Consumer and Community Engagement .

 

Latest news

March 2017: New RAH Update

The March edition of the RAH Update is now available. It includes a look at ‘Technical Completion’ and what that means. You can view and download the update below.

March 2017: RAH Update

CHF: Local communities crying out for more action on mental health, not more reviews.

The Consumers Health Forum of Australia have released a media statement calling for more responsive community health services which embrace mental health services designed with consumers, not more reviews. You can read the statement here.

CHF Blog post: After the Colloquium: Connecting Consumers.

The purpose of the colloquium, organised by the Consumers Health Forum of Australia, Mental Health Australia and the National Rural Health Alliance, was to provide the opportunity for consumers, particularly emerging advocates, to join a day of talking and listening about strengthening the role of the consumer in shaping health care. You can read more about the colloquium on their latest blog post here.

Lynch Syndrome Australia Report released

Lynch Syndrome Australia has released Lynch syndrome: Australia’s untold health story, a report that calls for a number of important recommendations to improve diagnosis, risk management and support. It draws on the findings of a world-first study of the lived experience of people with Lynch syndrome and outlines responses from the 251 Australian participants. You can find out more and download the report here.

 

First look inside the new Royal Adelaide Hospital

The new Royal Adelaide Hospital (RAH) has achieved Technical Completion, a significant milestone in the delivery of SA’s world-class new hospital. Over the last five years, the new Royal Adelaide Hospital (RAH) has taken shape over the Adelaide CBD skyline and now is your chance to take a first look inside. The virtual tour shows you through a range of key areas including the Emergency Department, patient bedrooms, the main public entrance on level 3 and car parking facilities. the new RAH will set a benchmark for hospitals of the future and continue the long and proud tradition of providing the best possible care for all South Australians. You can view the video here.


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Events

Preoperative assessment for elective surgery workshop

Tuesday 4 April 2017

The aim of the Preoperative assessment for elective surgery workshop is to develop a consistent, standardised approach to care. The workshop will be held between 2pm – 4pm at the Pavilion on the park. To register or find out more, email This email address is being protected from spambots. You need JavaScript enabled to view it.

Living well with pain: Consumer Symposium

Sunday 9 April 2017

1pm – 5pm University of Adelaide

PainAustralia in collaboration with South Australian healthcare consumer organisations is hosting the annual Living Well with Pain Consumer Symposium in conjunction with the Australian Pain Society’s Annual Scientific Conference. The symposium will bring the issue of pain management to the forefront for health professionals, consumers and other stakeholders in South Australia. If you live with pain or have an interest in in this area of medicine, you can find out more and register to attend online here. The full flyer is available below.

Flyer: Living well with pain

Introduction to Consumer Advocate Training: Nuriootpa

Tuesday 4 April 2017

Introduction to Consumer Advocacy training is coming to Nuriootpa this April. HCA provides training to consumers who have an interest in becoming health consumer advocates. The free training aims to assist participants to become an effective voice as advocates, and be active contributors in shaping the health system in South Australia. If you would like to participate in Introduction to Consumer Advocacy training to prepare yourself for a consumer advocate role, or as a refresher for established consumer advocates, you can find out more, including details about registration in the flyer attached below.

Nuriootpa: CAT Flyer

Modbury Hospital Rehabilitation Centre – Open Day

Saturday 8 April 2017
10am – 2pm

Consumers are invited to attend the Open Day at the new Rehabilitation Centre at Modbury Hospital. The Rehabilitation Centre is part of the $32 million investment in Modbury Hospital under Transforming Health and will enable the hospital to double the number of rehabilitation patients seen each year. The Open Day will include tours and demonstrations of the new facilities, a sausage sizzle and face painting. You can find out more here.

 

Consumer Advocates Network Meeting

Wednesday 3 May 2016

12.30pm – 2.30pm (light lunch at 12pm)

At each meeting of the Consumer Advocates Network, we include a specific topic for discussion or learning. The topic for the May meeting is medical records, followed by other meeting agenda items from 2pm. We welcome your attendance at the May meeting to learn about the Enterprise Patient Administration System (EPAS) and My Health Record, including:
• an overview of EPAS and My Health Record
• how EPAS and My Health Record relate to each other and records systems
• security and access issues
• managing Advanced Care Directives and end of life decisions.

You can register to attend here.

email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 08 8231 4169 for more information.

 


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