Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

HCA has experience and expertise in community engagement, consumer centred care, partnering with consumers, training, support and capacity building, health literacy, and health policy development, and an in depth understanding of the health system and health reform in SA.

We offer training, information and support to consumer leaders, consumer advocates and service providers.

Our traing programs will include:  

  • About Health Consumers Alliance of SA - outline of organisation, roles and membership!
  • Consumer Centred Care - An overview of the concept of designing health care on the needs and interests of consumers. We look at the ways planning in health care, eg communication and information, treatment planning, connection with community, engagement activities, room and building environment can be designed to be more inclusive and beneficial for consumers.  
  • Consumer Engagement in Health - In this section we consider the history of consumers becoming active in advocacy movements across areas of health care. This includes discussing the unique knowledge and voice of the consumer and why it is required and adds benefit to health care decision making.
  • Consumers and Consumer Advocacy - We look at the role of consumer advocates in depth here, defining different levels of advocacy (self, individual and systems).  We also consider representation and the different ways advocates and representative engage in health care decision making.
  • State and National Health Reform - In this section we consider the broader policy area of health care, and introduce participants to key areas of health policy impacting on consumers experience of the health setting. We look at health reform and the challenges facing the sector as well as areas such as safety and quality , primary health care, e health, organisation of health services etc.
  • Partnering with Consumers - This section is about the ideals of partnership between consumers and health providers  that are now enshrined in National Safety and Quality Health Service Standards. We look at how consumers can become active as partners in their own care as well as in service and policy development, and how this is very beneficial in terms of more consumer centred care as well as safer and higher quality care. Consumer leadership and involvement in accreditation is also discussed. 
  • Learning from Consumer Experience - This is a summary of the consumer feedback and survey processes undertaken at a state wide level by our public health system.  We talk about different tools used such as the Safety Learning System, and the SA Consumer Experience Surveilence Survey and how these are linked to standards and the HCSCC Charter of Rights.  We also highlight some results these systems are identifying. 
  • Consumer participation in practice - In this last section, we look at some of the common processes of meeting involvement and working effectively on committees as consumer advocates. This includes the role of terms of reference, membership and decision making. 
  • Your goals and next steps: how can HCA help?  Summary and reflection -  We finish with a discussion about the various goals and aspirations that participants may have in getting involved and contributing as a consumer advocate.

If you have any questions about the training please contact HCA and speak with the Manager Consumer and Community Engagement .

 

Latest news

Your views will help shape HCA’s advocacy and election priorities

At Health Consumers Alliance of SA Inc (HCA), we work with our members and supporters to achieve our vision: Consumers at the centre of health in South Australia.

In the lead-up to the state election, we are seeking consumer and community views to help shape our advocacy and election priorities.

We invite you to tell us what matters to you. As a guide, we have listed some questions below that you may wish to consider.

Please can you provide your views by Wednesday 1 November 2017, via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or post to HCA, PO Box 2248, Adelaide, SA, 5001.

Questions:
1. What should health services do more of for South Australians?

2. What should health services stop doing for South Australians?

3. Are there issues that HCA should influence more?

4. Are there priority groups of South Australians that HCA could be helping more?

Thank you for sharing your views, and for helping us to promote and strengthen the voices, wellbeing, rights and leadership of health consumers.

Asthma SA resources

 Asthma SA has recently launched a range of asthma-related resources for community members from Arabic, Vietnamese, Mandarin, Dinka & Nepali speaking backgrounds.The resources reflect the different information needs of these community language groups with varying levels of health literacy in relation to asthma basic facts, key daily asthma management, & asthma first aid. You can access the resources here

 

Medical Record and Date-Driven Healthcare

The Australian Commission on Safety and Quality in Healthcare and Independent Hospital Pricing Authority have developed an animation about medical records and date-driven Healthcare. The animation was created in consultation with clinical stakeholders and aims to raise awareness among clinicians of what clinical coding is, and how the medical record is used in this context. You can watch the video

 

Forum report on the draft Consent to Medical Treatment and Palliative Care Amendment Bill

HCA hosted a forum on the draft Consent to Medical Treatment and Palliative Care Amendment Bill on Thursday 21 September 2017. The objective of the forum was to gain consumer feedback on the draft bill. The report outlining the main themes and recommendations emerging from the forum is available below. 

Consent Forum Report

2017 HCA Members Forum Summary Report

HCA held the 2017 HCA Members Forum on Monday 25 September 2017, from 3.00 to 5.00pm. Seventeen members attended. The purpose of the forum was to provide an opportunity for HCA members to identify the priorities for HCA’s advocacy and 2017/18 state election platforms.

Eight priority issues emerged:
1. The consumer/health system interface
2. Rural and remote health
3. Service improvement through the consumer voice
4. Aged care and older people, and health care homes
5. Social determinants of health - the needs and health care of Aboriginal and Torres Strait Islander children, and high incarceration rates, were highlighted at the conclusion of the forum. So too was the need to change the culture of the workplace to ensure a consumer focus. There was also an acknowledgement of racism in health care.
6. Consumer and carer escalation of care
7. Medication management first response and polypharmacy
8. Access and navigation of the health system, including E-Health and information technology access.

You can find the Forum Summary Report below.

2017 HCA Members Forum Summary Report


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Events

Ageing Well Conference

Wednesday 22 – Thursday 23 November 2017

The Ageing Well Conference will highlight the leading transformational global trends and bring together international experts to explore the business innovation and social innovation opportunities. At the heart of the design and thinking is ensuring people in their 60’s and beyond have better choices that bring their life greater purpose and meaning, and more control in determining the choices available to them as they transition through life’s course. You can find out more and register here. 

Consumer forum on the SA Health Community Power Dependency Project

Wednesday 15 November
1.00 - 3.30pm

Following the state-wide power outage in September 2016, SA Health has developed an emergency plan to manage the impacts of an extended power outage. HCA is hosting a forum to seek consumer advice on the SA Health Community Power Dependency Project. The forum objectives are to give consumers the opportunity to review the proposed Power Dependency Strategy and messaging, and provide feedback on what to do to prepare for and manage an outage. You can find out more and register here. 

National Carers Week 2017

Sunday 15 October – Saturday 21 October 2017

This week is National Carers Week, a time to recognise and celebrate the outstanding contribution that Australia’s 2.7 million unpaid carers make to our nation. There are many ways to engage with the campaign this year, you can find out more on the website here. You can publicly pledge your thanks to Australia’s unpaid carers and let them know how much they count here.

Adelaide Mitcham Prostate support meeting

Thursday 26 October 2017

7pm - 8.45pm

The Adelaide Mitcham Prostate support meeting will provide an overview of prostate disease. The guest speaker is Dr Richard Wells, who is a urologist. You can view the event flyer to find out more here. 

Cancer Voices Challenge Bike Ride

Sunday 22 October 2017

Cancer Voices Challenge Bike Ride is on this Sunday, starting at 8am from Kensington Gardens reserve, Norwood Parade between Glynburn & Penfolds Rd. Ride into the beautiful Adelaide Hills with 20, 35 or 67km distance options. Cost of entry-wear yellow! You can find out more and register here. 


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