HCA has experience and expertise in community engagement, consumer centred care, partnering with consumers, training, support and capacity building, health literacy, and health policy development, and an in depth understanding of the health system and health reform in SA.
We offer training, information and support to consumer leaders, consumer advocates and service providers.
Our traing programs will include:
- About Health Consumers Alliance of SA - outline of organisation, roles and membership!
- Consumer Centred Care - An overview of the concept of designing health care on the needs and interests of consumers. We look at the ways planning in health care, eg communication and information, treatment planning, connection with community, engagement activities, room and building environment can be designed to be more inclusive and beneficial for consumers.
- Consumer Engagement in Health - In this section we consider the history of consumers becoming active in advocacy movements across areas of health care. This includes discussing the unique knowledge and voice of the consumer and why it is required and adds benefit to health care decision making.
- Consumers and Consumer Advocacy - We look at the role of consumer advocates in depth here, defining different levels of advocacy (self, individual and systems). We also consider representation and the different ways advocates and representative engage in health care decision making.
- State and National Health Reform - In this section we consider the broader policy area of health care, and introduce participants to key areas of health policy impacting on consumers experience of the health setting. We look at health reform and the challenges facing the sector as well as areas such as safety and quality , primary health care, e health, organisation of health services etc.
- Partnering with Consumers - This section is about the ideals of partnership between consumers and health providers that are now enshrined in National Safety and Quality Health Service Standards. We look at how consumers can become active as partners in their own care as well as in service and policy development, and how this is very beneficial in terms of more consumer centred care as well as safer and higher quality care. Consumer leadership and involvement in accreditation is also discussed.
- Learning from Consumer Experience - This is a summary of the consumer feedback and survey processes undertaken at a state wide level by our public health system. We talk about different tools used such as the Safety Learning System, and the SA Consumer Experience Surveilence Survey and how these are linked to standards and the HCSCC Charter of Rights. We also highlight some results these systems are identifying.
- Consumer participation in practice - In this last section, we look at some of the common processes of meeting involvement and working effectively on committees as consumer advocates. This includes the role of terms of reference, membership and decision making.
- Your goals and next steps: how can HCA help? Summary and reflection - We finish with a discussion about the various goals and aspirations that participants may have in getting involved and contributing as a consumer advocate.
If you have any questions about the training please contact HCA and speak with the Manager Consumer and Community Engagement .