Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

HCA has experience and expertise in community engagement, consumer centred care, partnering with consumers, training, support and capacity building, health literacy, and health policy development, and an in depth understanding of the health system and health reform in SA.

We offer training, information and support to consumer leaders, consumer advocates and service providers.

Our traing programs will include:  

  • About Health Consumers Alliance of SA - outline of organisation, roles and membership!
  • Consumer Centred Care - An overview of the concept of designing health care on the needs and interests of consumers. We look at the ways planning in health care, eg communication and information, treatment planning, connection with community, engagement activities, room and building environment can be designed to be more inclusive and beneficial for consumers.  
  • Consumer Engagement in Health - In this section we consider the history of consumers becoming active in advocacy movements across areas of health care. This includes discussing the unique knowledge and voice of the consumer and why it is required and adds benefit to health care decision making.
  • Consumers and Consumer Advocacy - We look at the role of consumer advocates in depth here, defining different levels of advocacy (self, individual and systems).  We also consider representation and the different ways advocates and representative engage in health care decision making.
  • State and National Health Reform - In this section we consider the broader policy area of health care, and introduce participants to key areas of health policy impacting on consumers experience of the health setting. We look at health reform and the challenges facing the sector as well as areas such as safety and quality , primary health care, e health, organisation of health services etc.
  • Partnering with Consumers - This section is about the ideals of partnership between consumers and health providers  that are now enshrined in National Safety and Quality Health Service Standards. We look at how consumers can become active as partners in their own care as well as in service and policy development, and how this is very beneficial in terms of more consumer centred care as well as safer and higher quality care. Consumer leadership and involvement in accreditation is also discussed. 
  • Learning from Consumer Experience - This is a summary of the consumer feedback and survey processes undertaken at a state wide level by our public health system.  We talk about different tools used such as the Safety Learning System, and the SA Consumer Experience Surveilence Survey and how these are linked to standards and the HCSCC Charter of Rights.  We also highlight some results these systems are identifying. 
  • Consumer participation in practice - In this last section, we look at some of the common processes of meeting involvement and working effectively on committees as consumer advocates. This includes the role of terms of reference, membership and decision making. 
  • Your goals and next steps: how can HCA help?  Summary and reflection -  We finish with a discussion about the various goals and aspirations that participants may have in getting involved and contributing as a consumer advocate.

If you have any questions about the training please contact HCA and speak with the Manager Consumer and Community Engagement .

 

Latest news

Workplace Fatigue and Bullying in South Australian Hospitals and Health Services

The Parliamentary Committee on Occupational Safety, Rehabilitation and Compensation is conducting an inquiry into Workplace Fatigue and Bullying in South Australian Hospitals and Health Services. HCA was invited to make a submission in contribution to the inquiry. Studies have shown that health services working effectively and using a person-centred care approach can lead to improved workforce attitudes and job satisfaction, decreased emotional stress, decreased workforce turnover, and absenteeism and improved overall workforce wellbeing.

Read our submission here

HCA Training 2019

In 2019 HCA will work with consumers, partner agencies and other stakeholders to develop more focused training modules for consumers on topics such as:

One of the changes of not having a core funding base is that we will now be charging for our training, including consumer training. Fees will be kept as low as possible, and opportunities for subsidised training will be made available to consumers who do not have the capacity to pay.

Back to eNews here

Closing in on a genetic map for depression

An international team of researchers led by SAHMRI-based epidemiologist Dr Azmeraw Amare has opened the door to more rapid mapping of the genetic foundations of mental health disorders. The global collaboration, that included SAHMRI and the University of Adelaide, found eight never-before-identified gene variants related to increased risk of depressive disorder, and more importantly, strengthened the evidence for genetic links between major depressive disorder (MDD), bipolar disorder and schizophrenia. Find out more here. 

Sexual Health Counselling Now Available at Headspace Onkaparinga

Headspace Onkaparinga now offers sexual health counselling, every Thursday from 9:30 am - 4:30 pm. Counselling is available for people aged 12 - 25 years who can recieve free advice and referral on sexual health-related concerns. Clients can choose to visit the centre on their own or with a partner or support person. To make an appointment, call (08) 8186 8600 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Resources and support links for mentally healthy workplaces

The South Australian Health Commission offers online resources aimed at helping maintain a mentally health workplace. One of the important roles of the Commission is to work with South Australian communities and leaders to strengthen mental health and wellbeing in the workplace. Investing in mentally healthy workplaces is a win-win for employers, workers, the economy and the State. Find out more here.


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Events

Workshop – Draft Second Edition of the Australian Charter of Healthcare Rights (the Charter)

Wednesday 6 March 2019

11.30am - 2:30 pm
HCA Adelaide

The Australian Commission on Safety and Quality in Health Care invites consumers to attend a workshop to provide input on the draft Second Edition of the Australian Charter of Healthcare Rights (the Charter). A consultation was undertaken in 2018 which sought feedback on how user-friendly and easy to understand the existing Charter is, and how it could be improved. This feedback has informed the draft Second Edition, which will be discussed in detail at the workshop. Feedback will also be sought on the types of resources participants would find helpful when using the Charter. Participants will be provided with introductory information and will be required to complete a short survey prior to the event. Lunch will be provided.

Find out more and register here. 

Closing The Gap Day

Wednesday 27 March 

11.00am - 3.00pm
Adelaide Showgrounds

Sonder, in partnership with the Adelaide Primary Health Network, is hosting the Closing the Gap Day at the Adelaide Showground. Admission is free for all ages. It aims to bring together people from the Aboriginal and Torres Strait Islander community to share information and take meaningful action in support of achieving Indigenous health equality by 2030. The event will also feature plenty of free activities for children, including a petting zoo, jumping castle, face painting and much more.

Find out more here.

2019 Choosing Wisely Australia National Meeting

Thursday 30 May 2019

Melbourne

The 2019 annual Choosing Wisely National Meeting will bring together policy makers, consumers and other health care stakeholders for an interactive discussion on the opportunities, challenges, and highlights of the Choosing Wisely initiative as it continues to grow. Early bird registration is open until Thursday 18 April.

Find out more and register here. 

Health & Community Services Complaints Commissioner Website Focus Group

Wednesday 30 January 2019

10am – 12pm
HCA Adelaide

HCA is hosting a focus group for the South Australian Health and Community Services Complaints Commissioner (HCSCC). The focus group aims to gain consumer feedback on their current website to ensure it is user-friendly.

You can find out more and register here. 

Back to eNews here. 

Community Mental Health Consumer and Carer Workshop

Thursday 21 February 2019

1.00pm – 4.00pm
Thebarton

As part of the Community Mental Health Re-design Project, a Community Mental Health Consumer and Carer workshop is being held for consumers and carers who are or have received care from CALHN mental health services.
The aim of the workshop is to identify:

Who are our consumers, carers and community?
What are our guiding principles?
Service description – what works well and what we could do better?
Future service – how would it work?

Find out more and Register here

 


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