Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

HCA has now completed its work creating a set of guidelines for the participation of consumers in health in South Australia.

The task of consulting with a diverse range of consumers and groups has now been completed with the release of the 12 guidelines which HCA believes should be in place for any consumer and community participation in health in South Australia.

Comments on a background discussion paper prepared by HCA were gathered and collated following a series of forums with consumers and consumer organisations held during February 2008. A set of draft guidelines was then developed for consideration by representatives from specific disadvantaged population groups including the youth, aboriginal and homeless sectors. This second consultation process provided especially valuable insight into both the content of the guidelines and helped create the format in which they are now presented. Consumers were clear that the guidelines needed to written very simply. They needed to be brief, easy to refer to and able to be presented on a single page. The possibility now exists for these guidelines to be visually adapted for specific groups and translated into different languages where desirable.

Consumers and consumer groups are welcome to use the guidelines as required.

  • Participation means the right to be involved in decision making processes. South Australians want a variety of opportunities to participate in health which go beyond surveys or the consumer representative approach.
  • Consumers are individuals, groups or communities who may receive health care services. Carers have a special role in participating in the health care of others and may have special needs themselves.
  • Consumers expect their voice to be listened to and their views respected. When this happens consumers will see actions and changes as a result of their participation.
  • Consumer input into any health decisions, large or small, should be automatic.
  • Encouragement and recognition of consumer participants is vital. For this to happen participants require clear and honest communication.
  • Participation activities need to be reviewed to assess if they are effective.
  • The costs of participation need to be funded. Consumers need payment for the time and costs when participating on Government committees.
  • Consumers want a broad definition of health. Health is about wellbeing not just illness, it is about the whole person not just a disease. Healthy environments, access to transport and the dentist are just as essential for good health as hospitals.
  • Health inequality is of real concern to consumers. They understand the links between inequality in society and inequality in health. Disadvantaged groups need to be reached out to encourage their participation.
  • Health care should be easily available for all regardless of where you live, your income, gender, race or age.
  • Health information needs to be plainly written so it can be understood by all.
  • The use of technology should not be a barrier to consumers who want to participate in decision making processes.

Latest news

Workplace Fatigue and Bullying in South Australian Hospitals and Health Services

The Parliamentary Committee on Occupational Safety, Rehabilitation and Compensation is conducting an inquiry into Workplace Fatigue and Bullying in South Australian Hospitals and Health Services. HCA was invited to make a submission in contribution to the inquiry. Studies have shown that health services working effectively and using a person-centred care approach can lead to improved workforce attitudes and job satisfaction, decreased emotional stress, decreased workforce turnover, and absenteeism and improved overall workforce wellbeing.

Read our submission here

HCA Training 2019

In 2019 HCA will work with consumers, partner agencies and other stakeholders to develop more focused training modules for consumers on topics such as:

One of the changes of not having a core funding base is that we will now be charging for our training, including consumer training. Fees will be kept as low as possible, and opportunities for subsidised training will be made available to consumers who do not have the capacity to pay.

Back to eNews here

Closing in on a genetic map for depression

An international team of researchers led by SAHMRI-based epidemiologist Dr Azmeraw Amare has opened the door to more rapid mapping of the genetic foundations of mental health disorders. The global collaboration, that included SAHMRI and the University of Adelaide, found eight never-before-identified gene variants related to increased risk of depressive disorder, and more importantly, strengthened the evidence for genetic links between major depressive disorder (MDD), bipolar disorder and schizophrenia. Find out more here. 

Sexual Health Counselling Now Available at Headspace Onkaparinga

Headspace Onkaparinga now offers sexual health counselling, every Thursday from 9:30 am - 4:30 pm. Counselling is available for people aged 12 - 25 years who can recieve free advice and referral on sexual health-related concerns. Clients can choose to visit the centre on their own or with a partner or support person. To make an appointment, call (08) 8186 8600 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Resources and support links for mentally healthy workplaces

The South Australian Health Commission offers online resources aimed at helping maintain a mentally health workplace. One of the important roles of the Commission is to work with South Australian communities and leaders to strengthen mental health and wellbeing in the workplace. Investing in mentally healthy workplaces is a win-win for employers, workers, the economy and the State. Find out more here.


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Events

Workshop – Draft Second Edition of the Australian Charter of Healthcare Rights (the Charter)

Wednesday 6 March 2019

11.30am - 2:30 pm
HCA Adelaide

The Australian Commission on Safety and Quality in Health Care invites consumers to attend a workshop to provide input on the draft Second Edition of the Australian Charter of Healthcare Rights (the Charter). A consultation was undertaken in 2018 which sought feedback on how user-friendly and easy to understand the existing Charter is, and how it could be improved. This feedback has informed the draft Second Edition, which will be discussed in detail at the workshop. Feedback will also be sought on the types of resources participants would find helpful when using the Charter. Participants will be provided with introductory information and will be required to complete a short survey prior to the event. Lunch will be provided.

Find out more and register here. 

Closing The Gap Day

Wednesday 27 March 

11.00am - 3.00pm
Adelaide Showgrounds

Sonder, in partnership with the Adelaide Primary Health Network, is hosting the Closing the Gap Day at the Adelaide Showground. Admission is free for all ages. It aims to bring together people from the Aboriginal and Torres Strait Islander community to share information and take meaningful action in support of achieving Indigenous health equality by 2030. The event will also feature plenty of free activities for children, including a petting zoo, jumping castle, face painting and much more.

Find out more here.

2019 Choosing Wisely Australia National Meeting

Thursday 30 May 2019

Melbourne

The 2019 annual Choosing Wisely National Meeting will bring together policy makers, consumers and other health care stakeholders for an interactive discussion on the opportunities, challenges, and highlights of the Choosing Wisely initiative as it continues to grow. Early bird registration is open until Thursday 18 April.

Find out more and register here. 

Health & Community Services Complaints Commissioner Website Focus Group

Wednesday 30 January 2019

10am – 12pm
HCA Adelaide

HCA is hosting a focus group for the South Australian Health and Community Services Complaints Commissioner (HCSCC). The focus group aims to gain consumer feedback on their current website to ensure it is user-friendly.

You can find out more and register here. 

Back to eNews here. 

Community Mental Health Consumer and Carer Workshop

Thursday 21 February 2019

1.00pm – 4.00pm
Thebarton

As part of the Community Mental Health Re-design Project, a Community Mental Health Consumer and Carer workshop is being held for consumers and carers who are or have received care from CALHN mental health services.
The aim of the workshop is to identify:

Who are our consumers, carers and community?
What are our guiding principles?
Service description – what works well and what we could do better?
Future service – how would it work?

Find out more and Register here

 


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