Phone: 08 8231 4169 | Email: info@hcasa.asn.au | Find HCASA on FacebookFollow HCASA on Twitter

Phone: 08 8231 4169
Email: info@hcasa.asn.au
Find HCASA on FacebookFollow HCASA on Twitter

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Consumers at the centre of health
in South Australia

Consumer engagement and participation means the right to be involved in decision making processes. South Australians want a variety of opportunities to participate in health, which go beyond surveys or consumer representatives.

SA Health is committed to ensuring that consumers, carers and the community have the ability and opportunity to participate in decisions about their health and health services. SA Health wants to make sure:

  • you and your healthcare providers are partners in your health care.
  • you can ask questions about your care and actively participate in decisions about your health care and health services.
  • you can be involved to help us meet your needs and develop safe, quality services.
  • you are our partner in planning, implementing and evaluating services.
  • you receive culturally responsive health services.

Consumer engagement

SA Health values the contribution consumers and the community can make in improving health services, including service planning, designing care and service measuring and evaluation and are committed to strong consumer and community engagement. The resources below have been developed to ensure there are mechanisms in place to actively engage with consumers and the community in order to meet there needs and developed appropriate services. 

Taxation and Centrelink

Taxation and Centrelink arrangements need to be considered on a case by case basis and in consultation with the relevant Australian Government agency.

Sitting fees may be considered a form of reportable income by Centrelink and the Department of Human Services. The Australian Government Department of Human Services income reporting page(opens in a new window) provides further information.

There may be different tax treatments for sitting fees and reimbursement payments. 

How to get involved

To find out how to get involved in a consumer group in your area, please contact your localConsumer Advisor (PDF 74KB)(opens in a new window) or the Health Consumers Alliance of South Australia(opens in a new window)

Latest news

THCCEC Activities Report finalised

The Transforming Health Consumer and Community Engagement Committee (THCCEC) Activities Report is now available. HCA would like to thank all the consumers and community members who volunteered their time and provided their wisdom to the Committee, which had its final meeting in September 2017. The report summarises the activities of the committee and the experiences of the consumer and community members as well as those of SA Health representatives who attended the meetings. Recommendations regarding future engagement in health strategy and policy are also included. You can view the report below. 

TH CCEC Activities Report

Power Dependency Forum Report

HCA hosted a forum on Power Dependency on Wednesday 15 November 2017. The forum had two key objectives, to review the proposed Power Dependency Strategy and associated messaging to inform the development of a Communications Plan, and support processes for potentially vulnerable people and their carers/families; and to identify what consumers should do to prepare for and manage an outage. The report summarising the key findings arising from the forum is available below.

Power Dependency Forum Report

Consumer experience of SA Health funded services report

HCA hosted a forum on consumer experience of SA Health funded services on Wednesday 29 November 2017. The forum objective was for participants to establish an approach across SA Health that ensures community-based services funded through SA Health have a consumer-centred care focus. The report outlining the main themes to emerge from the forum is now available for download below.

Consumer Experience Forum Report

CHF: Growth of private care in public hospitals raises equity questions

The Consumers Health Forum of Australia (CHF) have released a media statement in response to a new report showing that public patients wait twice as long for elective surgery as private patients do in public hospitals. You can read the full statement here.

Directory of advocacy / complaints services

HCA is pleased to publish this Directory of advocacy / complaints services. It provides a summary of advocacy / complaints services that can assist individuals and families who wish to provide feedback or make a complaint about health, aged care or disability services. The role of each service and the degree of individual advocacy it provides is summarised, and contact details are listed. You can access the directory here.

 


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Events

Netfest 2018

Friday 16 February 2018

Netfest is South Australia's largest professional development and networking event for non-government youth sector workers. The day-long event brings together over a hundred dedicated youth sector workers, stakeholders and supporters from across the state to discuss ideas, projects and inspire best practice. Netfest includes both formal and informal networking, a keynote presentation, professional development session and an open forum. You can find out more and register here.

Introduction to Consumer Advocacy Training

Are you thinking about becoming a consumer advocate or would you like to refresh your knowledge?

Our Introduction to Consumer Advocacy Training session will give you information on the role, challenges and benefits of being a consumer advocate.

The sessions are interactive and based on adult-learning principles. Participants receive reference materials and a certificate of attendance.

For more information see attached flyer

The upcoming training date is:

  • Monday 5 February 2018
  • Wednesday 11 April 2018
  • Friday 22 June 2018
  • Tuesday 18 September 2018
  • Wednesday 14 November 2018

The training is held at the HCA offices at Level 1/12 Pirie Street Adelaide. You can register to attend online here. 

Consumer Advocacy Training Flyer


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