Consumer Training Calendar 2019
HCASA offer a range of training options for consumers in South Australia to achieve our mission of Consumers at the Centre of Care in South Australia. Over 400 consumers in SA have been trained by HCASA and many of these consumers are still active within consumer advocacy in both South Australia and nationally.
Introduction to Consumer Advocacy
This training is for people interested in helping make health systems and services better - improving care outcomes and patient experience. Consumers attending this training will receive an overview of the Australian and South Australian health system, will be taught the skills and knowledge for becoming an effective consumer advocate and the benefits of engaging with consumers and how this makes care better.
This training is for experienced consumer advocates or representatives who have undertaken the Introduction to Consumer Advocacy course. Consumers attending this course will dive deeper into the health system and look at the characteristics of power and influence and the relationship between them. Consumers will learn more about the role of a leader and how to be a leader in consumer advocacy and the relationship between effective leadership and change.